Phil Long Ford of Motor City

Best Customer Service I Have Ever Experienced Jason Casler is one of the best sales consultants I have ever worked with. He goes above and beyond in every capacity. He is extremely professional is Jason Casler is one of the best sales consultants I have ever worked with. He goes above and beyond in every capacity. He is extremely professional is in his demeanor, focused and extraordinarily hard working in assisting you and finding the exact product you are looking for, friendly, determined and focused in his efforts, and makes the entire experience seem smooth and easy, like taking a walk. I cannot begin to describe to you what exceptional service I received. His utmost professionalism and extremely hard and dedicated work was so extremely beneficial. I cannot thank him enough. Literally the best customer service I have ever received, Derrick Jordan was extremely friendly and quick in his ability to help me and respond to differing needs. He too, is a prime example of excellent customer service! I couldn't have asked for better help and service. Dan Chumley was very explanatory when helping me with finance. He answered all of my questions clearly and fully, and was able to help me understand cohesively, all that was going on. I am extremely thankful to him. He is very good at his job. More

Great Deal The salesman was courteous and very knowledgeable about the truck we were looking at. No pressure and very willing to help us find the right vehicle. The salesman was courteous and very knowledgeable about the truck we were looking at. No pressure and very willing to help us find the right vehicle. More

Great experience I came to the dealership not real confident they could help me. Chris Frencl helped me and just made the whole experience great. The rest of the staff I came to the dealership not real confident they could help me. Chris Frencl helped me and just made the whole experience great. The rest of the staff were very friendly and helpful too. I ended up getting the car I wanted and so much more! Thank you Phil Long Ford. I would highly recommend buying a car from here. More

Shady salesmanship Went to them because of an email sent to me by Internet sales representative offering a new F150 for 28,926. Called, let him know we would be there in Went to them because of an email sent to me by Internet sales representative offering a new F150 for 28,926. Called, let him know we would be there in an hour. We get there, this gentleman could "not find" the truck. So instead shows us an upgrade, tells us it's only 4k more than the one offered in email, so that would put it at 32k. So we go through the motions, take for a test drive. We love it and decide to look over numbers. Comes back with an offer for close to 36,000. Let him know he told us it was going to be only 4k over the one offered in email. Then brings back the "original" offer in paper w another truck different VIN for 30,000. Took out my email, showed him the one he sent me w a different VIN. All he could offer was that he couldn't find that truck on lot!! We were also planning on giving our 2012 Nissan Frontier as trade in excellent condition with 55k miles on it. Kelley Blue Book says we can get at least 20k for it, this guy offers us 17500 initially it owes 16320, basically giving us nothing for it and then says we have to give 20% down due to credit. Which by the way, says credit for car loan is different from regular credit....wth? I have never heard of that. He would not give us interest rate or any real final number, kept going back and forth from us to financial person. My husband finally has it and says no deal give my keys back. Then he comes back and says ok we will give 19k for ur truck...again wth??? So they could've offered the 19k from the beginning but decide to give us the lowest first to see if they can screw us over. Btw, the offered email truck was never found and he did not honor the 4k over the 28k price for the upgraded truck.This whole thing is called "bait and switch" and I will not put up with dishonesty and shadiness. More

Pleasent to work with walked in met John told him what I wanted we searched there inventory could not find what I wanted John and I went back sat down told him what I wante walked in met John told him what I wanted we searched there inventory could not find what I wanted John and I went back sat down told him what I wanted he located it brought it down the next day and now I am the proud owner of a new truck with everything I wanted not like most dealerships that try to stuff you into something they want you to buy instead of what you want. Thanks so much for your help John! More

Quick and painless Helpful quick and easy got a great deal on the vehicle I wanted great customer service. I would recommend this dealership to all friends and family. Helpful quick and easy got a great deal on the vehicle I wanted great customer service. I would recommend this dealership to all friends and family. More

Reversed loan after credit pull, "we missed it"! Disgusting, the truth will be revealed! I wish to not review this dealership as I have nothing good to say about it or Ford Motor Credit Financing. Disgusting, the truth will be revealed! I wish to not review this dealership as I have nothing good to say about it or Ford Motor Credit Financing. More

I Wish I Could This Were Positive I had a 9:15 am oil change appointment today, and upon arrival, 10 minutes early, I ended up waiting until 9:20 to be seen for my check-in. After I w I had a 9:15 am oil change appointment today, and upon arrival, 10 minutes early, I ended up waiting until 9:20 to be seen for my check-in. After I was checked in, I was then told that my simple oil change would be over two hours. I understand that they can be busy, so I ask for a shuttle back to work; after over an hour, no shuttle. I mentioned my wait for the shuttle to the service folks... "Sorry 'bout that". Shuttle driver comes up and asks me if I need a ride a minute later. So, if I'm waiting for a two hour service, no shuttle for over an hour, does it make sense for that shuttle driver to take me to my office when I'm going to be called(telling me my oil change is done) when I get there? Tell me why I made an appointment? More

Great Service Matt was my service representative and Harold was the technician. They both provided Grade "A" Service and made sure that they understood my concern Matt was my service representative and Harold was the technician. They both provided Grade "A" Service and made sure that they understood my concerns, verified and addressed my concerns. Harold, after completing the service explained every thing he serviced. Matt, made sure my warranty was covered and ensured that all services was completed More

A most enjoyable and rewarding experience. I want to thank John Barbour for making my car buying a truly memorable event. His professionalism, respect, and courtesy made me feel totally at eas I want to thank John Barbour for making my car buying a truly memorable event. His professionalism, respect, and courtesy made me feel totally at ease. The entire staff at Phil Long Ford responded to my needs and the end product exceeded my requirements and was within my budget. I congratulate the management for the great staff....and the great product they represent. Thanks guys! Jan Perry Esten More