Phil Long Ford of Motor City

2013 Ford Focus - Complete Lemon Part 2 In February, I received a one year follow up phone call from my salesperson, Vic. I let him know that i was very satisfied with the car. Not three wee In February, I received a one year follow up phone call from my salesperson, Vic. I let him know that i was very satisfied with the car. Not three weeks later is when my frustration began. This was the first of what will officially be three visits to the service center for "transmission" issues. In March 2016 (bought car February 2014 at 42,000 miles), Phil Long of Motor City's service center replaced the transmission control module (tcm). The TCM was recalled. The issues experienced: the vehicle stalled while driving and check engine light came on. At the beginning of July 2016, I noticed the car having similar symptoms of "shuddering", as the dealership refers to the issue, or stalling. I immediately contacted the service center to schedule an appointment. I was informed that the service center was a month out on transmission appointments. My appointment was scheduled for August 3rd. On July 26th, while driving to work, the engine shut off. No warning, just shut off. I had my car towed to the dealership where it sat until my appointment on August 3rd. This time the service center replaced the clutches. The "shuddering" issue was rectified. Today is August 7th and I will be having my car towed to the dealership again tomorrow. The car died while driving it down the road. Who knows how this will turn out, but I can tell you that I am one frustrated customer. I have learned that the transmissions on 2012-current model Ford Fiesta, Focus and Fusion are complete failures. Customer Service issues: 1. figure out the issue and ensure the vehicle is reliable before putting it back on the road, 2. PL of Motor City you need to hire more transmission technician's so that you can service the vehicle's you are selling with known issues - you currently (per service adviser, Josh) only have two technician's working on seven cars per day and you are ONE MONTH out on appointments, and 3. how about you simply tell Ford that you won't sell these three models (and any others with the known issue) until Ford finds a permanent fix - have some integrity! More

A new truck, thank you Chris Frenci Chris Franci worked tirelessly to find the truck we wanted to buy. He listens carefully, is way knowledgeable, patient, thorough, and ultimately foun Chris Franci worked tirelessly to find the truck we wanted to buy. He listens carefully, is way knowledgeable, patient, thorough, and ultimately found our truck! More

Ford Truck Great experience with John Barbour who worked hard to find the best truck for us. We got all what was looking for. It was pleasure to work with him. B Great experience with John Barbour who worked hard to find the best truck for us. We got all what was looking for. It was pleasure to work with him. Best quality service, 100% satisfaction. More

2017 Mustang purchase I was helped by Mr C French, salesman at Phil long. He was excellent and friendly in his presentation to sell us an auto. He was completely availab I was helped by Mr C French, salesman at Phil long. He was excellent and friendly in his presentation to sell us an auto. He was completely available for my purchase for the entire process. The process took about 8 days. I requested a special auto and he immediately started trying to locate one, he did and i was sold. Phil long needs to keep this type of personality and train others who are not professional in what they sell. More

Found the perfect truck on the first stop. Jim Love was helping on Motor City from Chapel Hills. He greeted us in the parking lot and listened to our wish list. We found a 2011 Ranger on the lo Jim Love was helping on Motor City from Chapel Hills. He greeted us in the parking lot and listened to our wish list. We found a 2011 Ranger on the lot that checked every item we desired. I offered to put a deposit on the truck and was told I could take it home for the night. The next day we did all the paperwork and it now has a new home. Jim answered every question and smoothed the process for us. Another great buying experience from Phil Long Ford. More

Worst service experience and service lost my keys Worst service experience ever. To start with, you walk in and he service advisers all try to avoid eye contact so they don't have to help you, leaving Worst service experience ever. To start with, you walk in and he service advisers all try to avoid eye contact so they don't have to help you, leaving you standing awkwardly for an unnecessary amount of time. The problem I brought it in for was not fixed because they could not find the leak a week earlier they told me was there. The grand finale- I show up to pick up my car and am kept waiting for 30 min. When I ask why- they can't find my keys. I thankfully had my spares but it took 4 calls to the MANAGERs and 3 days before they called me back, finally saying they found my keys. I will not go back More

Great experience Bought a truck last week from internet sales person Reed Huling. We did everything on line, via text or phone. Reed made it easy and honest. Price was Bought a truck last week from internet sales person Reed Huling. We did everything on line, via text or phone. Reed made it easy and honest. Price was fair and allowance for trade good. Reed is a member of the Phil Long Motor City team and did an outstanding job working with us to stay within our budget and finding the vehicle we needed and wanted. No hassles and no worries. What Reed said he backed up with a professional, friendly demeanor and trustworthy approach. From time of contact to the time we picked up the truck was 4 days. Really great way to buy a truck. Thanks Reed. Mike and Maryellen Naughton More

No customer service I have purchased 3 new vehicles from Phil long ford motor city. The buying experience is absolutely amazing with this dealership. They help with every I have purchased 3 new vehicles from Phil long ford motor city. The buying experience is absolutely amazing with this dealership. They help with everything they can. The service center on the other hand has been the worst experience ever the 3 times I have tried to use them. They have 0 customer service. It's so bad I would rather pay for my own oil change than use their free changes. The first oil change they left the under car protector loose and it fell off while driving. At 5000 miles they tried to upsell a cabin air filter, battery service and a engine air filter than got pissed when I said no. The manual didn't recomended replacement until xx miles. I had a flat tire and they said I had to leave the vehicle even though it was already on the spare. They said it could take up to 3 days if it was under warrenty and I could walk down the street and rent a car if needed. It is just complete BS. They are lucky I love the Ford brand because the service is almost bad enough to make me switch. More

Worst service ever I have been waiting for 4 months for them to receive a part in to fixate recall on my vehicle. The magic day finally comes and after they start the re I have been waiting for 4 months for them to receive a part in to fixate recall on my vehicle. The magic day finally comes and after they start the repairs they discover they have ordered the wrong part. Now I have to x number of days until Ford finishes building a new part. Thanks for the great service. More

GREAT SERVICE THEY TOOK GREAT CARE OF US, WE SHOWED UP 3 MINUTES BEFORE THEY CLOSED SATURDAY NIGHT AND STAYED LATE TO HELP US WITH NO PRESSURE TO LEAVE. ANSWERED AL THEY TOOK GREAT CARE OF US, WE SHOWED UP 3 MINUTES BEFORE THEY CLOSED SATURDAY NIGHT AND STAYED LATE TO HELP US WITH NO PRESSURE TO LEAVE. ANSWERED ALL OF OUR QUESTIONS, WE CAME ON MONDAY AND PURCHASED A NEW MKZ. THANKS TO ALL WHO HELPED. More