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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

3.9
439 Reviews

1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 439 reviews

February 12, 2016

Positive car buying experience Having driven a Hyundai Santa Fe for the past 10 years, I was eager to check out the new models as part of a search for my next car. When I test drov More

by WJMEIDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikey Chapman, Marty Stinett, Ben Ohman, Travis DiGiovanni
February 11, 2016

Jessica and team are the best! I went in to Phil Long Hyundai of Chapel Hills with a hard order to fill. You know, certain price, certain miles, certain type. Jessica and her team p More

by Pelegirl29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Lamb
Aug 02, 2016 -

Pelegirl29 responded

After having my vehicle for awhile, I would like to amend my original statement. I was kept out of the loop about the problem with my finance company. The only reason I found out about it was that my temporary tags were expiring, and it was time to start making payments; but without an address to send money to. When my second set of temporary tags were expiring, the salesmen on the floor flat out LIED TO MY FACE about where my paperwork for the DMV was. They accused me of not going to the dmv on my own (which I did...twice). When I went to the dmv for the third time, the clerk said title number STILL had not been sent by Phil Long, called the dealership directly, and found out that Phil Long had NOT sent the paperwork like they told me, but would be sent that day by a courier. When I scheduled an appointment for an oil change, they didn't start on my car for over an hour. They had no fresh coffee made, and only one cup with a hair in it for customer consumption. They didn't tell me that things were backed up and would take longer than usual until I asked them the status of my car. I am so fed up with the way Phil Long has treated me from the day after I bought my car. As if I don't matter as a customer now that I am committed to the car. I'm really disappointed with Phil Long, I won't be shopping here ever again. Kay

February 09, 2016

Great Experience! It is so stressful to make the decision to buy a new car but actually buying a car does not have to be stressful when you go to a great place and get More

by kat1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Britton, Riley Tripp
February 09, 2016

fantastic experience! We came to Phil long hyundai to trade in our car and purchade a new one. And the customer service here is above and beyond! Everyone was very friendly More

by Jones Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Britton
February 08, 2016

Service for an Oil change Great service! Everyone was quick and not too long of a wait! As soon as the Car was done we were notified to come to the counter! More

by cowtime1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty Stinett
January 25, 2016

New car lease experience / Ben Ohman We love the vehicle and thank Ben for all the time he took to show us all the new technology. He was very patient and always had a smile on his face. More

by COMORTON03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Ohman, Riley Tripp, Nadine Bateman, James Jones
January 25, 2016

Great Time Jessica was a pleasure to work with, she made the buying process a lot easier than I imagined it would be. The detail shop did an excellent job with m More

by tmathews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Lamb
January 18, 2016

Excellent experience This was, hands down, the best car buying experience I've had. I inquired about a used car I found online in the morning at a Phil Long dealership in More

by jeepgrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis DiGiovanni, Riley Tripp, Nadine Bateman, James Jones
January 15, 2016

Happy with my second purchase Hyundai is an excellent brand, and I can say from past experience, they do everything they can to satisfy their customers. I am currently on my second More

by PTRCCLAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Brown
January 14, 2016

A truly great experience We're die-hard Hyundai owners, having purchased 4 Santa Fe's previously, and while we were basically window shopping at the Chapel Hills dealership, h More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Britton, Riley Tripp, James Jones
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