Phil Long Hyundai of Chapel Hills

Matt Moraes helped me purchase a new Hyundai Palisade. He made it super easy and everyone at the dealership was friendly and helpful. I would definitely return to this dealership and recommend it to friends made it super easy and everyone at the dealership was friendly and helpful. I would definitely return to this dealership and recommend it to friends and family. More

On Friday April 30th in the morning I sold them a 2017 BMW 3 Series and after we signed all the paperwork to finalize the sale, I was told "oh it's the end of the month so it may take 48 hours to get you BMW 3 Series and after we signed all the paperwork to finalize the sale, I was told "oh it's the end of the month so it may take 48 hours to get you a check, but at the latest it'll be Tuesday May 4th". I thought this was a bit shady, as they took possession of my vehicle but want me to wait to get paid... Wednesday May 5th rolls around, and I call to come pick up the check and I am told " Oh its the end of the month, I'll call and see if the check is ready, they said yesterday it would be ready today or tomorrow. Even though I was told yesterday, the check would be ready TODAY. This is completely unacceptable and I will advise everyone I know to never deal with a Phil Long dealership ever again. Learn to have some integrity. Just as you would never give possession of a car to a consumer unless a loan is approved from a bank or you have a check in hand, expect the same for those selling you their vehicles. How shady is it to have a consumer sign the appropriate documents for YOUR DEALERSHIP to take possession of the car and PAY the consumer, yet afterwards you disclose "oh sorry you have to wait for a check" More

I recently purchased a Santa Fe sport 2018 from Matt he was very helpful very polite. I made him work very hard to meet my offer for the vehicle, thank you Matt the vehicle is fantastic. I give him four an was very helpful very polite. I made him work very hard to meet my offer for the vehicle, thank you Matt the vehicle is fantastic. I give him four and a half Stars take off half a star because I had to add a little more money than I wanted to but not much, thank you Matt More

My husband recently had his 2017 Sonata serviced here. The dealership had us drop off the vehicle on Saturday, January 9th. His service advisor, Kevin stated that the car would be looked at on Monday o The dealership had us drop off the vehicle on Saturday, January 9th. His service advisor, Kevin stated that the car would be looked at on Monday or Tuesday and if it was going to take more than a couple days they would provide a loaner. My husband checked in with Kevin that Wednesday, January 13th. Kevin at that time through text message stated that the car had been driven but “they could not find out the problem”. So we once again waited several days and my husband reached back out. This time he spoke to Chuck on Friday, January 15th. Chuck stated that the car had not even been looked at yet and that no loaner would be provided as “they only have one.” It had sat at their service department nearly a week and not even looked at! To add insult to injury Kevin had blatantly lied to us about it stating it had. Chuck promised the car would be looked at the following Monday. Monday, January 18th came and went without a call. Finally, my husband called them again on Tuesday, January 19th. They told him the problem with the car, quoted him $220 to repair it and said they would let him know when it was ready to be picked up. Finally, today January 23rd the car was ready. My husband went in to pick it up and was shocked to receive a bill of over $500. The $220 they quoted was only labor alone, they obviously did not feel it necessary to accurately and honestly quote the repair cost. If that wasn’t bad enough they had also performed maintenance that was never authorized. At least they showed some basic decency and removed the cost of this. In short, if you want your car to sit in storage at their service department, you want to be lied to about the status of your vehicle, you want to be lied to about the cost of your service, and you want them to do unauthorized maintenance then this is the place for you. However, as none of those things appeal to me as a consumer my husband and I will be making the commute up to Arapahoe Hyundai for all future service needs. More

On 14 Nov 2020 my wife and I came to test drive a vehicle she was interested in. As she was intending to use inheritance money that we had not yet received we did not plan on buying a car that day. After t she was interested in. As she was intending to use inheritance money that we had not yet received we did not plan on buying a car that day. After the test drive we let our salesperson know that we liked the car and would come back once we had the money to purchase a vehicle. Oscar approached us to try to close the sale letting us know that we could finance the car, paying no interest for three months. As we knew the money was on the way and we were assured this would not cost us any extra we decided to accept this and move forward with the purchase. During the course of completing the paperwork Oscar told us multiple times this would not cost us a penny extra. Once we received the inheritance money and went to the bank to payoff the loan we were surprised to see about $130 in interest charges in the few weeks since we had purchased the vehicle. Since this was the opposite of what we were told we were very upset as it seemed we had been lied to. We contacted Oscar who immediately apologized and stated that he would send a check for the amount of interest. That was on 12 Dec 2020. As of today (1/19/2021) we have contacted Oscar and managers at Phil Long 5-6 times. Oscar does not answer our calls or return our messages. Managers promise to send a check or state that it is in the mail however nothing has been received. This clearly shows us that Phil Long does not care about the customer once a sale has been made and will use deceitful tactics to make a sale. More

When we first go to the dealership Nadine met us first. She found the Truck we saw online and had it brought to us. She was amazing and so welcoming and sweet. The salesman was with another customer so she She found the Truck we saw online and had it brought to us. She was amazing and so welcoming and sweet. The salesman was with another customer so she got us started and on our test drive. When we got back she introduced us to Bobby. Bobby is from Romania, him and my husband bonded over international travel and he was so freaking nice!!! We talked about my cars trade in value and Bobby brought Scott over who was equally as awesome as Bobby and Nadine. We were three for three on awesome sales people who were genuine and fun, and pleasant people. I’ve dealt with many dealerships, usually xxxxxxx, not here. This was the best car buying experience I have ever encountered in my life. We drove 70 miles from north east Denver to Colorado Springs to see a specific truck, and we were met with people I wanted to go out for a drink with after. If you are looking for. New or used vehicle, ask for the three musketeers, Nadine, Bobby and Scott. I’m not even lying, best service I’ve ever had looking and buying a vehicle. More