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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
803 Reviews

803 Reviews of Phil Wright Autoplex - Service Center

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February 02, 2024

Service was easy to schedule. Did not have to wait long for diagnosis and repair. Everything back to normal. More

by GDBALLARD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady in service department.
Feb 05, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

January 31, 2024

The service department is second to none. They do an excellent job fixing your vehicle. More

by JOHNNYBUCHER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service writers are great
Feb 02, 2024 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

January 30, 2024

Dwayne has always been very helpful. . He is very knowledgeable and courteous. He always explains the cost to me and gives me a choice as to what I want done.. More

by kenraychan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne is the only One talk to.
Feb 01, 2024 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

January 29, 2024

They were professional fast did great job kept me informed on progress fast and effiicinent More

by ROBERTKS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 01, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

January 27, 2024

Took care of the problem as fast as they could. Even had the parts on hand. Definitely no complaints. More

by price_dp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne
Jan 30, 2024 -

Phil Wright Autoplex responded

We are so glad we could take care of all of your needs at Phil Wright Autoplex. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Phil Wright Autoplex Team

January 19, 2024

Excellent and expedient service. Very good experience. Service has definitely improved from my past vehicles bought there. More

by rbartlettconsulting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I know none
Jan 22, 2024 -

Phil Wright Autoplex responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Phil Wright Autoplex Team

January 11, 2024

Excellent job fast and prompt. Friendly service. Had parts available that I needed so no waiting. More

by graytammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jan 12, 2024 -

Phil Wright Autoplex responded

We cannot thank you enough for this glowing review of our service center, Tammy! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Phil Wright Autoplex Team

January 07, 2024

Scheduled an oil change, tire rotation, saftey inspection, 150,000 miles service, and stated i had a vibration at speed. After 20 minutes of having my truck the service is done. I asked about the More

by SCOOBERT001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake Bustard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Phil Wright Autoplex responded

Thank you for sharing the details of your experience with us. At Phil Wright Autoplex we pride ourselves on providing top-notch service, and you are no exception. Please contact us directly at your earliest convenience so we can work on a solution together. Sincerely, The Phil Wright Autoplex Team

December 30, 2023

Great service. Very professional fixed my seat and my radio in one day. Moises was very professional More

by CODYBIRGE2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Phil Wright Autoplex responded

Cody, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Moises went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Phil Wright Autoplex Team

December 28, 2023

DeWayne and his crew does a great job of taking care of all my needs! More

by bowdenkaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne in service department.
Dec 29, 2023 -

Phil Wright Autoplex responded

Thank you for taking the time to write about your experience with us! At Phil Wright Autoplex, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy DeWayne and our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Phil Wright Autoplex Team

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