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Phil Wright Autoplex - Service Center

Russellville, AR

4.4
828 Reviews

828 Reviews of Phil Wright Autoplex - Service Center

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September 23, 2021

Always courteous and friendly. Took good care of my problem. I have confidence in their knowledge and skill More

by jaw0212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Holbrook
Sep 24, 2021 -

Phil Wright Autoplex responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Phil Wright Autoplex Team

September 22, 2021

Great friendly service to get oil changed and new Buick serviced. Would highly recommend this dealership for anyone in the market for a new vehicle More

by RICHARD.PIERCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

September 15, 2021

Always polite and helpful. Trustworthy! Always in and out quickly. Never a bad experience. Reason we continue to buy from them. More

by JACKIE45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 16, 2021 -

Phil Wright Autoplex responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

September 14, 2021

Their prices are ridiculous. They wanted over $300 for a battery that I paid $150 for at Walmart for a better that’s better. I have a fog light that popped out of the bracket and I can’t reach it. They want More

by CAMO.MAN52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All the employees I interacted with were very nice.
Sep 14, 2021 -

Phil Wright Autoplex responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

Sep 14, 2021 -

CAMO.MAN52 responded

I was asked to respond.

September 10, 2021

Russell Wade is great to work with his customers! He makes you his priority and always goes above and beyond for customer service. He is great! More

by RANDY64HAMILTON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Phil Wright Autoplex responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Phil Wright Autoplex Team

September 10, 2021

Did not offer a shuttle service to me. Need to remove ashtrays at the door to a further location so people who don't enjoy the smoke can sit outside in the fresh air!! More

by KELLY797
Recommend Dealer
Yes
Employees Worked With
Ashlyn
Sep 13, 2021 -

Phil Wright Autoplex responded

Kelly, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Phil Wright Autoplex Team

September 10, 2021

The dealership was able to pinpoint my problem quickly and wound up replacing a part that I had just replaced a few months earlier myself. They even boxed the old part back up and put it in my car for me More

by MOSELEYM76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewayne
Sep 13, 2021 -

Phil Wright Autoplex responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Phil Wright Autoplex Team

September 09, 2021

The service department at Phil Wright auto complex know how to take care of their customers. I’ve taken my vehicle in for service . They take care of your vehicle explain the service explain the repairs an More

by Rhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Phil Wright Autoplex responded

Thank you for the positive review, Rhonda and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Phil Wright Autoplex Team

September 01, 2021

The service staff greeted me promptly when I walked in the door, service was fast and competitively priced, advisors weren't pushy to upsell me. More

by EHUNTSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelli, Dewayne, and Ashlyn
Sep 03, 2021 -

Phil Wright Autoplex responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, The Phil Wright Autoplex Team

August 29, 2021

Phil Wright is the best dealership I have ever dealt with. They are kind, courteous and generous in providing excellent vehicle service and providing me last minute service or guidance to help me mainta More

by NORCALKASSAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know the name of the female at the service department.
Aug 31, 2021 -

Phil Wright Autoplex responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that Brian and Terrance were able to provide you with such exceptional service. Enjoy your new Chevrolet Silverado! Sincerely, The Milton Ruben Team

Aug 31, 2021 -

NORCALKASSAW responded

I did not purchase a new vehicle. I love my 2012 GMC Sierra Truck. When I need to replace my truck I will most certainly purchase a new vehicle with Phil Wright.

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