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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
805 Reviews

805 Reviews of Phil Wright Autoplex - Service Center

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June 13, 2021

Service dept is great the online sales suck and turned me away from buying ...she needs to learn some manners and respect.I wonder how her sales record is.I love Phil Wright dealership. More

by AARONCBJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chauntisy Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2021

Told me that I would have to pay $750 to get what was wrong with my truck fixed which should have been under warranty but they decided that it was not because of an “impact mark” that caused the said dam More

by joshuacanada21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chauntisy Ayers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Holbrook, Zack Saxon
Jun 17, 2021 -

Phil Wright Autoplex responded

That is not the kind of experience we seek to provide, Joshua. Please call us when you can so we can address this together. Sincerely, The Phil Wright Autoplex Team

Jun 18, 2021 -

joshuacanada21 responded

I tried calling and was put on hold for 10 minutes and then was hung up on. I’d rather drive to the next closest dealership for my service rather than the one closest to me (less than 2 miles away).

June 03, 2021

I have had my car serviced here and they’ve made repairs on my Corvette very upfront and explained the service even taken pictures of issues very satisfied with the service department. More

by Rhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy P
Jun 08, 2021 -

Phil Wright Autoplex responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Phil Wright Autoplex Team

May 21, 2021

Very friendly service. The price for service is great as well. While you wait there is coffee and refreshments in the waiting room. These people are great. More

by CARLAMAE1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Holbrook
Jun 17, 2021 -

Phil Wright Autoplex responded

We appreciate your marvelous feedback, Carla. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, The Phil Wright Autoplex Team

May 16, 2021

Excellent service !!!! Everyone was very friendly and was really eager to help with my service !! Highly recommend this dealership for all your needs and services !!!! More

by BRANDONSTONE74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Saxon
May 14, 2021

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by ANDRE_PRUITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
May 08, 2021

Staff knowledgeable and friendly, but I try to avoid dealers since rates are too high. Everything is full MSRP. Could not avoid this time since it’s a newer A/C system and most mechanics don’t work on More

by JAREDH722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blaine Holloway
May 06, 2021

I am pleased with the service we receive from Phil Wright Autoplex every time we take our vehicles in for service. The staff is friendly, courteous and efficient. More

by BEANIE9277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

Great people they get the job done on time. Very friendly, They also did everything to meet the requirements I needed in a new truck More

by 13CATTLECOMPANY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Holbrook
April 28, 2021

Great work on my truck! They knew what the problem was and had it fixed really fast. Would highly recommend if you need any type of work done. More

by DLLHIPPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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