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Phil Wright Autoplex - Service Center

Russellville, AR

4.4
828 Reviews

828 Reviews of Phil Wright Autoplex - Service Center

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March 02, 2025

Very good customer service! ! They have a Very Knowledgeable and Caring staff!! I would recommend them to everybody!! More

by Just another Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GM service
Mar 04, 2025 -

Phil Wright Autoplex responded

Thank you so much for your kind words! We truly appreciate your recognition of our knowledgeable and caring staff at Phil Wright Autoplex. Your recommendation means a lot to us and we look forward to seeing you again soon! Sincerely, The Phil Wright Autoplex Team

February 16, 2025

I know I pay a little more to have my car regularly serviced at the dealership. But, for me, the and peace of mind I get from Phil Wright’s service department is worth it. I’m always confident they g More

by jaw0212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 19, 2025 -

Phil Wright Autoplex responded

Thank you for your kind words! We appreciate your trust in Phil Wright Autoplex and are thrilled to hear that our service department provides you with peace of mind. We're dedicated to delivering the best service to our customers. We look forward to seeing you again for your next service appointment! Sincerely, The Phil Wright Autoplex Team

February 12, 2025

Service was great the advisor Moises was a great help in deciding on the vehicle repairs. More

by dgaston_2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises bandera
Feb 14, 2025 -

Phil Wright Autoplex responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Phil Wright Autoplex and that Moises was able to assist you with your vehicle repairs. We appreciate your kind words and look forward to seeing you again for any future needs! Sincerely, The Phil Wright Autoplex Team

January 30, 2025

I miss the employees that I noticed did not work there anymore. I had to stand quite a bit before anyone even acted like they saw me when I would ask a question. I felt like I was talk down to it just was More

by BONNIE.AUSTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
These were people in the service department
Jan 31, 2025 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We understand your concerns about the changes in our service department, and we appreciate your feedback regarding the level of attention you received. While we strive to maintain high standards at Phil Wright Autoplex, we also recognize the importance of our team's continuity in providing excellent service. We encourage you to reach out to us directly if you would like to discuss your experience further. We value your input and hope to enhance your visits in the future. Sincerely, The Phil Wright Autoplex Team

January 26, 2025

Service and dealership as a whole has degraded over the last few years. After purchasing several vehicles from them since the early 80s I will be shopping elsewhere. Customer care after the sale is not a More

by dshatwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jan 28, 2025 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We appreciate your long-term support of Phil Wright Autoplex. It's important to us to hear from our valued customers, and we understand your concerns regarding customer care after the sale. We are continuously striving to improve our services, and your feedback is essential in guiding us. Please feel free to reach out to us directly to discuss your experience further. We hope to have the opportunity to regain your trust. Sincerely, The Phil Wright Autoplex Team

January 11, 2025

They have been good to me . helped me when my husband passed away good friends More

by deerslayer6662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Stoffle
Jan 13, 2025 -

Phil Wright Autoplex responded

Thank you for your kind words. We at Phil Wright Autoplex are honored to have been there for you during such a difficult time. Building strong connections with our customers is important to us, and we're glad to be considered friends. Please feel free to reach out anytime; we look forward to seeing you again! Sincerely, The Phil Wright Autoplex Team

January 09, 2025

They were nice enough to get us in since we were traveling. The service department said we needed a computer update to fix our transmission problem. They said it was fixed and they test drove it. I More

by DEANLANDON
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 10, 2025 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. I understand your frustration regarding the transmission issue with your vehicle. Your feedback is valuable and helps us uphold our standards at Phil Wright Autoplex. We encourage you to reach out to us directly so we can further address your concerns and work towards a solution. Sincerely, The Phil Wright Autoplex Team

January 04, 2025

The service was great and the wait time short for my oil change and tire rotation. Staff is also very friendly and helpful. More

by kristi.robertson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure who it was I worked with.
Jan 06, 2025 -

Phil Wright Autoplex responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us at Phil Wright Autoplex. It's wonderful to know that our team's friendliness and efficiency made your oil change and tire rotation enjoyable. We look forward to seeing you again soon! Sincerely, The Phil Wright Autoplex Team

December 30, 2024

Don’t have an opinion based on this service. Took truck in for a safety recall on the tail gate. I have no idea what they did of if they did anything. Dropped truck off. Got a call it was don More

by jrandykeys
Recommend Dealer
Yes
Employees Worked With
Did interface with anyone.
Jan 02, 2025 -

Phil Wright Autoplex responded

Thank you for your feedback. We understand your concern regarding the lack of communication about the service performed on your truck for the safety recall. At Phil Wright Autoplex, we strive to keep our customers informed about necessary repairs and services. We encourage you to reach out to us for clarification on the work done during your visit. Your experience is important to us, and we appreciate your input as we aim to improve our service. Sincerely, The Phil Wright Autoplex Team

December 29, 2024

Excellent service with professional personnel always on duty. My truck was ready within the time frame that was given me with several minutes to spare. I've always had this kind of experience with this d More

by JTODENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Wright
Dec 30, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback! We truly appreciate your recognition of the excellent service and professionalism we strive for at Phil Wright Autoplex. It's great to hear that your truck was ready ahead of schedule and that you've consistently had positive experiences with us. We look forward to serving you again in the future! Sincerely, The Phil Wright Autoplex Team

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