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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
801 Reviews

802 Reviews of Phil Wright Autoplex - Service Center

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July 13, 2018

Recall on air bags. I was very pleased with the service department. They took my car back on time and finished on the time they said. Very nice and friendly personal. More

by CR.BOXNICK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Recallon vehicle. I did not buymy car there.
Jul 16, 2018 -

Phil Wright Autoplex responded

Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Phil Wright Autoplex Team

July 13, 2018

Exceptionally slow but, the employees are nice! I had an appointment at 1:30 for an oil change and tire rotation. I finally got to leave at 3:30, two hours for service is ridiculous. I get over by W More

by DONT_MESS_WITH_DANA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lindsay
Jul 17, 2018 -

Phil Wright Autoplex responded

We’ve received your comments and are reviewing them with our team. Please contact us directly if you’d like to discuss your concerns further. Sincerely, The Phil Wright Autoplex Team

July 11, 2018

AC woes, Phil Wright to the rescue! AC went out in our 2014 Buick Enclave while visiting our son in Russellville. Of course it was in the middle of a July heatwave We are from Charlot More

by SHACKLEFORD_LARRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay
Jul 12, 2018 -

Phil Wright Autoplex responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, The Phil Wright Autoplex Team

July 11, 2018

oil change I had my oil changed. It usually takes about an hour. They check the battery, all the fluids and rotate the tires. I appreciate this. I just wish it More

by LOUISE.ALLRED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know their names, in the service department.
Jul 12, 2018 -

Phil Wright Autoplex responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Phil Wright Autoplex Team

July 07, 2018

Mysterious Problem The professionalism and knowledge of GM products helped to identify our serious problem with our daughters car. Her safety is the most important thing More

by CWALKER12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Hubbart
Jul 11, 2018 -

Phil Wright Autoplex responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Phil Wright Autoplex Team

June 28, 2018

Excellent Customer Service Phil Wright has excellent employees (sales, finance, and service) that work to ensure the customer is happy with their purchase and service. I bough More

by SDHART50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Hubbart
Jul 02, 2018 -

Phil Wright Autoplex responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Phil Wright Autoplex Team

June 22, 2018

Best service! This is the most customer friendly service department I have ever dealt with in my life. Instead of dreading getting my car serviced, I know the plac More

by nancyfikes50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Head of service department.
Jun 26, 2018 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, The Phil Wright Autoplex Team

June 21, 2018

Wife happy! SEE ABOVE.......I did have to go outside and look......Never seen a $65 pair of wiper blades!!!!....Other than that SEE ABOVE!!!! Good service!!! No m More

by TL.STARR
Recommend Dealer
Yes
Employees Worked With
Josh Johnson
Jun 21, 2018 -

Phil Wright Autoplex responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Phil Wright Autoplex Team

June 20, 2018

Oil change Very easy to make an appointment and did not have a long wait during the service! Very nice experience at Phil Wright! Would recommend to others! More

by ADUNLAP6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jun 20, 2018 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

June 20, 2018

Service The Team at Phil Wirght Autoplex did an outstanding job. Thankful that we have a local dealership here in Russellville, AR. Thank you for your work! More

by LEONEL.CANTU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Johnson, Brian Stubbs
Jun 20, 2018 -

Phil Wright Autoplex responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, The Phil Wright Autoplex Team

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