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Phillips Buick GMC

Fruitland Park, FL

Overview
Employees
Reviews
Vehicles
4.6
2,575 Reviews
Phillips Buick GMC has been family owned and operated for over 40 years. We're proud to be one of the top Buick Dealers in the Southeast, as well as a top retailer in pre-owned cars, trucks, vans, and SUVs in the North Central Florida area! Browse through our inventory and read our reviews. We have hundreds of new and pre-owned vehicles in stock, ready for immediate delivery from our professional, knowledgeable staff. At Phillips Buick GMC, we look forward to helping you in any way we can and doing whatever it takes to earn your business. Find us at 2160 US-441 #27, in Fruitland Park, FL... just a short drive from The Villages, Wildwood, Leesburg, Eustis, and Lady Lake.
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2160 US Hwy 441-27

Fruitland Park, FL

34731

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Showing 2,575 reviews

February 11, 2025

My service advisor is amazing but other staff members are not. Went to simply patch my tire and the 45 minutes I was there to patch said tire the people kept pressing me to get new tires. My tires are brand More

by morgan.leann99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding your service at Phillips Buick GMC. While we're glad to hear that your service advisor was amazing, we understand your concerns about the pressure to purchase new tires and the issue with the tire patch. Please know that we take your comments seriously, and we encourage you to contact us directly so we may address your concerns and ensure that we meet your expectations in the future. Thank you again for your input. Sincerely, the Team at Phillips Buick GMC

February 11, 2025

I was quoted $550. 00 for a transmission flush and the going rate for this type of service is about $200.00. My tire rotation and oil change was fine but the service lit More

by Fybrcounseling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiley Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We understand your concerns about the pricing for the transmission flush and the service indicators not being turned off after your oil change and tire rotation. We appreciate your input as it helps us improve our services at Phillips Buick GMC. If you’d like to discuss this further, please feel free to reach out to us directly. Sincerely, the Team at Phillips Buick GMC

February 09, 2025

Worst experience ever dealing with Matt Wilcox! ! Rude and nasty I will never go back to this dealer again!!! More

by cathyf1973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gilbert "Bam" Niblack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilcox
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Feb 11, 2025 -

Phillips Buick GMC responded

Thank you for your feedback, Cathy. We appreciate you taking the time to share your experience. It's important to us that all our customers feel valued and welcomed at Phillips Buick GMC. We encourage you to reach out to us directly so we can better understand your experience and work towards a resolution. Your feedback is crucial in helping us maintain our standards. Sincerely, the Team at Phillips Buick GMC

February 04, 2025

Service advents don’t communicate will with each other… overall , happy with my experience with them More

by RANDYPAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Phillips Buick GMC responded

Thank you for your feedback. We appreciate your overall satisfaction with your experience at Phillips Buick GMC. We understand that communication within our team is crucial, and your input helps us improve. If there's anything specific you'd like to discuss or if you have further suggestions, please feel free to reach out to us. We look forward to serving you again! Sincerely, the Team at Phillips Buick GMC

February 04, 2025

Leased a new 2024 Terrain by a pull ahead lease offer for previous GMC Terrain. More

by lynnketzel
Recommend Dealer
Yes
Employees Worked With
Jason Hadley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Kelly
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Feb 05, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We appreciate you choosing Phillips Buick GMC for your new 2024 Terrain lease. It's great to hear that you took advantage of our pull-ahead lease offer. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC

February 02, 2025

Only fixed one of my 3 issues and tried to fix the other things the cheap way without actually fixing the real problem. More

by susie4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us, Susie. We appreciate your feedback regarding the issues you faced. At Phillips Buick GMC, we strive to provide thorough and effective service, and your experience does not reflect our standards. We encourage you to reach out to us directly so we can address your remaining concerns and ensure your vehicle is taken care of properly. Your satisfaction is important to us. Sincerely, the Team at Phillips Buick GMC

January 31, 2025

Great service. Gave me a ride both ways, quoted me a price and charged under their quote! Appreciate the timely response! More

by Jawood9250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with Phillips Buick GMC. Our team takes pride in providing excellent service, and we're glad you appreciated the ride and timely responses. We look forward to assisting you again in the future!

January 31, 2025

We had a nice experience with this dealership. We were treated very well and our purchase went smooth and quick More

by latterellrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Hadley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a nice experience at Phillips Buick GMC and that your purchase went smoothly and quickly. We appreciate your kind words and look forward to seeing you again!

January 31, 2025

Great customer service! Very easy and fair to work with. I would definitely return when I'm in search for another vehicle More

by lashaundra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cat Langbehn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Phillips Buick GMC responded

Thank you so much for your kind words! We at Phillips Buick GMC are thrilled to hear that you had a great experience with our customer service. We look forward to assisting you again when you're in search of your next vehicle! Safe travels until then! Sincerely, the Team at Phillips Buick GMC

January 30, 2025

Rude and disrespectful to women did not want to show me any cars cause I was not going to purchase right that minute and told me to come back when I was going to buy and refused to show me any cars or tall More

by Never again
Recommend Dealer
No
Employees Worked With
Jason Hadley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2025 -

Phillips Buick GMC responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

Feb 10, 2025 -

Never again responded

Well you must be looking into it just like you wanted to sell a car crappy, that's right if you don't want to buy a car right then and there on the spot you don't have time for people keep that in mind folks if you don't plan on purchasing that day don't go you are not aloud to look you must buy and buy from them you have no freedom to shop other makes or models. UPDATE been to four different dealerships since this incident and NO ONE treated us like this.

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