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Phillips Chevrolet of Lansing
Lansing, IL
6,828 Reviews
Phillips Chevrolet of Lansing in Lansing, IL, also serving Hammond, IN, Calumet City, IL and Merrillville, IN is proud to be an automotive leader in our area. Since opening our doors, Phillips Chevrolet of Lansing has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Chevrolet or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Phillips Chevrolet of Lansing will get you into the car or truck you choose with professionalism and attention to your needs.
Phillips Chevrolet of Lansing has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Phillips Chevrolet of Lansing offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (708) 474-0000 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,828 reviews
March 21, 2018
Overall experience I brought my daughter to the dealership & we both purchased a car. While my sales & product specialist Antonio was great & very much on point, we were I brought my daughter to the dealership & we both purchased a car. While my sales & product specialist Antonio was great & very much on point, we were both less than satisfied with the post sale service department. Let me start off by saying that industry wide, the dance, the car buying process is extremely to long. Now, as I mentioned once the deals were done, we had to bring the cars to the service department the next day. I received a voice mail from the dealership asking me to call back, but the name they left was not clearly audible. I called back 3 times & no one could tell me who called nor the nature of the call. One car was having a moon roof installed. When the work was done they gave us the car back without cleaning it up. The interior had hand prints on the roof, foot prints on the floor mats, & the exterior was filthy. We let Antonio know we were not satisfied & he asked service to make things right which they ultimately did. When we brought the cars to service we were to get loaners which required us to provide a credit/debit card, insurance & replace the gas. I didn't have those items with me, so I had to reschedule. I believe we should have been told in advance what the requirements would be. Also, why are we the customer required to replace the gas in the loaner when the gas in our cars was not replaced when you drove the car to the shop to have the work done. The last thing I will mention is the way the porters drive the cars around quite recklessly. You should get a handle on that. I am still due a gas card from Henry King which I will pick up next week. All this adds up to being less than satisfied with the post sales experience. More
by BCOOL
Employees Worked With
Henry King, Barth Eastman, Uniqueka Nettles-Bay, Antonio Soria
March 20, 2018
Love My Tahoe Everyone was friendly, knowledgeable, will to go the extra mile. The experience left you feeling good about the decision of buying a new car. The sta Everyone was friendly, knowledgeable, will to go the extra mile. The experience left you feeling good about the decision of buying a new car. The staff made it fun not painful. More
by KIM''S TAHOE
Employees Worked With
Henry King, Mark Catuara, Barth Eastman, Todd Anderko
March 20, 2018
Awesome experience. Everyone was very nice and helpful.... I love my car and I recommend everyone to purchase a car there!!!! Go see Todd @ Phillips Chevrolet ASAP! Everyone was very nice and helpful.... I love my car and I recommend everyone to purchase a car there!!!! Go see Todd @ Phillips Chevrolet ASAP! More
by Shona
Employees Worked With
Tom Kernagis, Mark Catuara, Justin Stubblefield, Todd Anderko
March 20, 2018
My Awesome Experience at Phillip Chevrolet. Wow!!! Where can I begin? My first time visiting Phillips Chevrolet was in March of 2015. The moment my husband and I walked in the door we was imme Wow!!! Where can I begin? My first time visiting Phillips Chevrolet was in March of 2015. The moment my husband and I walked in the door we was immediately treated like family?? That was a plus for us. At that time Mark was our salesman and he was awesome! Financing was quick and easy with the purchase of the Equinox LTZ 2015. We decided to come back 2 weeks ago to purchase the 2018 premier Equinox and we met Frank Pedroza👍🏾👍🏾👍🏾??????👋🏾👋🏾👋🏾 He was so attentive, courteous, respectful, knowledgeable, and made sure we was pleased in every way???? We felt like family and we was comfortable with everything. Frank is such a good salesman and brother that i’m Bringing my mom in to purchase a car soon! Thank you for another wonderful experience Phillips Chevrolet In Lansing, IL👍🏾??👋🏾🎉🎉🎉🎉 More
by Primier
Employees Worked With
Other Employees :
Henry King is the Best????????????????????, Justin Stubblefield, Frank Pedroza
March 20, 2018
Approval process I was apprived fir a new car through Phillips Chevrolet of Lansing without even going to the dealership. Once there the service was amazing. The finan I was apprived fir a new car through Phillips Chevrolet of Lansing without even going to the dealership. Once there the service was amazing. The finance manager Barth Eastman and salesman Todd Anderko did an amazing job in getting me out within 3 hours, and that included getting a auto start installed into my car. I am more than satisfied with my experience and highly recommend Phillips Chevrolet of Lansing. If you need a new car make sure to speak to Barth Eastman or Todd Anderko. Thank you both for my amazing new car. More
by Kharma Eastman
Employees Worked With
Henry King, Barth Eastman, Todd Anderko
March 19, 2018
Car 4 Son Needed a car for our son. Looked online and found a 12 Honda Civic with low miles at a good price. Phillips Chevy in Lansing was was the least expe Needed a car for our son. Looked online and found a 12 Honda Civic with low miles at a good price. Phillips Chevy in Lansing was was the least expensive option. More
by Holesapple,James
Employees Worked With
March 19, 2018
Wonderful Our experience was wonderful as always. We’ve been here several times and Eric Pickett is the BEST product specialist. Come and ask for him. Our experience was wonderful as always. We’ve been here several times and Eric Pickett is the BEST product specialist. Come and ask for him. More
by RCastillo
Employees Worked With
March 19, 2018
Good dealership overall I called and inquired on a used vehicle. The internet sales employee gave me an ok price, but told me if I make the four hour drive, they could potent I called and inquired on a used vehicle. The internet sales employee gave me an ok price, but told me if I make the four hour drive, they could potentially work out something better. When I arrived, James Major told me a price higher than what I was told over the phone and said he couldn’t go lower. I told James I was already quoted a price lower(than his lowest) by his coworker and he said “Ok, we can do that” like it was not a problem. This immediately gave me a bad impression. I then proceeded to negotiate for three hours for a lower price. I showed them competive prices and they would not go lower. I also asked for a Carfax report and they would not provide me one.(so I paid $40 for one myself) In their defense, they had history report from another company, but I wanted multiple sources. Even more so, given they were so adamant on not providing a CarFax. They also did not have the car at this dealership so I had to drive another 25 min in the opposite direction of my four hour drive home to see the snow covered vehicle. After negotiating price(and getting nowhere) then making the drive to the other dealership, I got home after midnight. After reasearching, buying a carfax and speaking to Tim, I decided to purchase the vehicle. During the back and forth emails between Tim, I requested a window sticker, but was unable to provide one. This was a bit frustrating because the options on the vehicle were not clear on the webpage. This resulted in several hours of research to get a digital version of the window sticker on my own. I returned to the dealership and my request to look under the vehicle was granted and Tim was very nice. The mechanic even gave me a flashlight to look at the underbody. All together the 2nd visit was much better. I was passed around to at least four different employees who tried to sell me some kind of product or protection plan. Who all proceeded to give me the same look that cell phone store employees give me when I buy a phone with no plans or marked up accessories. After I refused to feed this dealership additional money, they sent me to financing and everything went smoothly. Once I got in the car I looked in the glove box and the window sticker for the car was in there. Granted, not a big issue, but if Tim would have looked I’m the glove box, this could have saved me the emails and hours of research to obtain it from another source. I’m writing this review two months after purchase and the car looks great and drives great. The last issue I had was the two month period it took for them to get the title. When I spoke with Tim, he acted as if this was very common. I have purchased multiple vehicles(in state and out of state)and have never had to wait two months for a title. After the temp plate expired they dealership sent me an extension. This was essentially a piece of paper I kept in my glove box, but resulted in me driving with an expired tag on my back window for a month. It’s always fun driving back and forth to work and having high anxiety when you see a cop. Despite the issues I had, I would recommend this dealer. Most of the employees I met appeared to love money 1st and customers 2nd, but the car sold to me was as advertised and that’s what matters in the end. More
by Don’t really care to
March 18, 2018
Satisfied I had a really good experience since my first step inside. Everyone was really welcoming.fromAlso my sales experience was the best. They were grate li I had a really good experience since my first step inside. Everyone was really welcoming.fromAlso my sales experience was the best. They were grate listeners and i end up leaving extremely happy from there. More
by Norma Plata
Employees Worked With
Howard Ward, Barth Eastman, Antonio Soria
March 18, 2018
Great experience! Philip went above and beyond in making our transaction possible. We went from being loyal customers to Kia to transitioning to Team Chevrolet. Phil ma Philip went above and beyond in making our transaction possible. We went from being loyal customers to Kia to transitioning to Team Chevrolet. Phil made it happen! Go visit Team Chevrolet and stop by and see Philip. #TeamChevrolet#Philip More
by Sweetie1982
Employees Worked With
