Phillips Chevrolet of Lansing

DONNA'S THE BEST! I purchased a 2014 Chevy Malibu LT. I was assisted by Donna Lee who was absolutely PHENOMENAL!! I told her what features I enjoyed and she was always I purchased a 2014 Chevy Malibu LT. I was assisted by Donna Lee who was absolutely PHENOMENAL!! I told her what features I enjoyed and she was always realistic with me while also staying within my price range. Donna showed me a few cars and I can be difficult to please but she understood me completely. She was determined for me to leave in a vehicle that I would love and always included my mother in the car buying experience as well. I love how her job did not end after passing me off to Paul and Henry as she set up all my features in my car for me, showed me unique features, and even revisited all my warranties and how they work. My new car has everything I wanted and I cannot thank Donna enough for her patience!! Walter Fields truly made sure I was content with my purchase, worked with me to find financing with a good APR and finding the perfect car for me. Walter and Donna are a wonderful team to work with! They really made me feel like family. Everyone at the dealership were beyond helpful throughout the process from helping me print my check stubs (thanks for your help Julian) to Henry and Paul K.(who knew signing my life away could be so fun, haha). Even the person who detailed my car for me made sure he had it spotless and up to my standard. More

2014 chevy cruze I appreciate the customer service that Phillips Chevy provided me when i went to purchase my 2014 chevy cruze. Eventhough i went on a day where there I appreciate the customer service that Phillips Chevy provided me when i went to purchase my 2014 chevy cruze. Eventhough i went on a day where there was no light nor computers access they still went out of there way to help me get a new car. More

JAMES THE MAN!!!!! A GREAT DEALERSHIP! I WAS A YOUNG GUY WITH NO CREDIT LOOKING FOR SOMEONE TO GET ME A GREAT DEAL AND TAKE A CHANCE ON ME! FROM THE MINUTE I PULLED UP J A GREAT DEALERSHIP! I WAS A YOUNG GUY WITH NO CREDIT LOOKING FOR SOMEONE TO GET ME A GREAT DEAL AND TAKE A CHANCE ON ME! FROM THE MINUTE I PULLED UP JAMES WAS THERE TO HELP ME IN EVERY WAY POSSIBLE. FROM KEEPING ME INTERESTED TO GREAT CUSTOMER SERVICE AND JUST BUILDING THAT RELATIONSHIP. OVERALL JAMES DID EVERYTHING I WANTED/NEEDED PLUS MORE TODAY WAS ONE OF THE BEST DAYS IN A LONG WHILE. I APPRECIATE PHILLIPS CHEVY IN LANSING AND MOST OF ALL I GIVE THE BIGGEST SHOUT OUT TO JAMES MAJOR. I WILL BE KEEPING IN CONTACT WITH HIM AND SENDING EVERYONE I KNOW LOOKING FOR A CAR DIRECTLY TO HIM!! More

Dennis Miller provided the best experience and patience a car buyer could receive in buying a new car. His expertise in finding the right car for me left me comple provided the best experience and patience a car buyer could receive in buying a new car. His expertise in finding the right car for me left me completely satisfied with my shopping experience here at Phillips Chevrolet in Lansing, Illinois. His knowledge of the different cars and options helped me feel at ease in my selection process in shopping here. I would use Dennis Miller at Phillips in Lansing for my future purchases. More

Vince was fantastic! I brought my 2014 Chevy Impala in for some warranty work. I was a bit disappointed about 2 things: 1. I live in Indiana and Phillips (Frankfort) dril I brought my 2014 Chevy Impala in for some warranty work. I was a bit disappointed about 2 things: 1. I live in Indiana and Phillips (Frankfort) drilled into my bumper to install a front license plate bracket which are not required in Indiana. 2. In less than 4,000 miles on the car, the driver's side rear quarter glass plastic/chrome trim came off. Not sure how or where but happened sometime during our awful winter. I live much closer to the Lansing store so I dropped my car off asking if the trim could be replaced and if the bumper could be filled in once the front license plate bracket was removed. Vince saw to it that both of these things were done and had them claimed under warranty. The glass has to be completely removed and installed as a new unit. The body shop that was to perform the patchwork was 4-5 days out. Vince suggested to the dealership that they swap bumpers off of a new car in the lot so I could have my car in time for the weekend. Vince impressed me on several levels. For starters, this was warranty work and he didn't have a chance to upsell me on anything but still treated my concerns as a number one priority. What really impressed me was his constant communication, I am a "car guy." I can't tell you how many dealerships/shops have serviced my cars and I had to constantly call them for a status on my repair. Vince made sure he called me everyday with an update. This wasn't annoying, this was professional. I even called the service manager Dennis to commend Vince on his job well done. I also agreed to write this review on his behalf. Keep up the great work Vince. You can service my cars anytime, and I will only ask for you from now on. Completely Satisfied, Don Dulkoski Dyer, IN More

Mark Peterson Mark Peterson, Mark provided excellent customer service he was extremely patient with the entire process. He was very knowledge about the products Mark Peterson, Mark provided excellent customer service he was extremely patient with the entire process. He was very knowledge about the products and vehicles your company has in inventory. The new technology can be overwhelming; however Mark explained every button, switch or knob in the vehicle to me and my husband. I wouldn’t have any problems operating my new Equinox 2014 in the future. I’m a Customer Service Instructor for college students; I stress the importance of providing outstanding customer service to your external customers as well as the internal customers. Phillips is a customer focused organization because I experienced enthusiastic, knowledgeable, and capable employees that satisfied my needs. More

Great experience!!! Love my new Equinox!!! Joe Snaidauf was a pleasure to work with! He and the entire Phillips staff could not have been more friendly or accommodating. I definitely recommend Joe Snaidauf was a pleasure to work with! He and the entire Phillips staff could not have been more friendly or accommodating. I definitely recommend Phillips Chevrolet for your next new or used vehicle purchase! More

No Stress Car Buying Experience, Promises Kept and Delivered Hi ! I'm Jim O'Brien from Murfreesboro,Tn. I drove 500 miles to Phillips Chevrolet in Lansing, Illinois because they had the best deals. Purc Hi ! I'm Jim O'Brien from Murfreesboro,Tn. I drove 500 miles to Phillips Chevrolet in Lansing, Illinois because they had the best deals. Purchasing a vehicle can be very stressful. I checked on line and visited the dealerships in my area. I got the impression that they do what they can to get you into the dealership then use excuses why you don't qualify for what they advertise and they try to pressure you into something you don't want or need. After talking to Ms. Donna Lee on the phone and then driving to Lansing, Illinois I found Ms. Lee to be very friendly. She actually LISTENED to my concerns in what I was needing and looking for, she actually went out her way to accommodate me. There was absolutely no pressure into trying to sell me something I didn't want like a different color or model or anything. I actually received everything I started out looking for. Above all they delivered on the promises made on the web site and over the phone. Not only did I receive a great price for the Chevrolet Impala 2LT I purchased but the service was very professional, very friendly, and no pressure. By the time I drove out of Phillips Chevrolet I felt like I had just experienced the best car buying experience in my life. Between Ms. Lee and her sales manager Walter you feel like family. Even after I purchased the vehicle I had a few more questions and Ms. Lee had to check and called me back in minutes still with that very friendly accommodating attitude.I would definitely recommend anybody to contact Ms. Donna Lee and her sales manager Walter for the best car buying experience ever. More

Great dealership I would recommend this dealership to all my friends and family. Mr. Tibbs took care of me like a family member. This was the best car dealership I hav I would recommend this dealership to all my friends and family. Mr. Tibbs took care of me like a family member. This was the best car dealership I have ever been to. I bought a 2014 chevy impala Ltz. More

HealthCare Professional I wanted to review the new impala and Dennis assisted me. The overall experience was great. The Salesman was very knowledgeable about the impala, bu I wanted to review the new impala and Dennis assisted me. The overall experience was great. The Salesman was very knowledgeable about the impala, but most importantly he wasn't pushy. I currently drive a BMW, and now considering the new impala to add to my vehicle selection. More