Phillips Chrysler Jeep Dodge Ram

Friendly and professional salesman Your sales staff made my lease turn in and release of a new car almost painless. Other dealers sadly were not as accommodating to my needs. Your sales staff made my lease turn in and release of a new car almost painless. Other dealers sadly were not as accommodating to my needs. More

What an amazing experience I consider myself a somewhat picky person when it comes to making big purchases, and buying a car is definitely no exception. Jon was considerate, und I consider myself a somewhat picky person when it comes to making big purchases, and buying a car is definitely no exception. Jon was considerate, understanding, and accommodating towards my examination of the details. He was not pushy, did not rush us, and certainly did not force us to buy anything. I told him that I drove 2 hours with an intent to purchase as long as he worked with me, and he certainly did. He and David Hoff were down to earth, personable, and a pleasure to work with. Would definitely recommend this dealership, especially Jon. And we love our car! More

Spent over $1000, and problem was never repaired Went to this dealer for repair, spent over $1000, didn’t even go 300 miles, and same problem occurred again. Was stranded at a different dealer for 2 Went to this dealer for repair, spent over $1000, didn’t even go 300 miles, and same problem occurred again. Was stranded at a different dealer for 2 more days, and they diagnosed a different problem. Another $750, but at least they actually fixed it!! More

bought another truck We went in for another truck we bought one in 2007 and we like the people so we came back. The gentlemen was very helpful for us.and we will recommen We went in for another truck we bought one in 2007 and we like the people so we came back. The gentlemen was very helpful for us.and we will recommend to all are friends. More

Bought a used truck Words can express how happy I am with our sales consultant Jonathan Gonyer. He went above and beyond for us today.. If i could him 10 stars I would. Words can express how happy I am with our sales consultant Jonathan Gonyer. He went above and beyond for us today.. If i could him 10 stars I would. More

Vehicle Purchase I went in looking for something within a certain price range and type of vehicle. Matthew was Great! We spoke and he listened. Didn't try to sell me I went in looking for something within a certain price range and type of vehicle. Matthew was Great! We spoke and he listened. Didn't try to sell me anything more than I wanted and worked within my budget. Same for the Finance Manager yes they have to offer upgrades and extra things but, he did not push anything in anyway. They work with people. It was a great experience working with them and I would highly recommend them. More

Professional John Keefe was an absolute pleasure to work with. He was knowledgeable, understanding and very professional. Never pushed to try to rush things throug John Keefe was an absolute pleasure to work with. He was knowledgeable, understanding and very professional. Never pushed to try to rush things through but rather explained everything to perfection. More

Everyone was great....Until we drove it off the lot! Our original assessment of Matt Hurd and others at Phillip's Chrysler Jeep in Ocala Fl was excellent. We purchased a 2019 Jeep Cherokee Limited with Our original assessment of Matt Hurd and others at Phillip's Chrysler Jeep in Ocala Fl was excellent. We purchased a 2019 Jeep Cherokee Limited with 16k miles from them on January 22nd. Our only issue at the time was how the extended warranty prices were represented by the sales manager. The true prices of the individual warranties were not priced out at first. It only showed what your payment would be if you purchased them. After talking us into every individual warranty we were shown the actual price of over $5500.00 that would be added to our loan. After we realized what was happening he then told us how we really didn't need most of them and to go for the smaller package. This practice was certainly deceiving at first and one that I was surprised to see in place. I'm sure plenty of others, especially seniors, are buying things they don't really need and paying $5500.00 extra for their vehicle. Showing what your new monthly payment was and not showing the total amount is why people hate going to buy a car. Fast forward to the next morning where the first thing I notice is several scratches on the passenger side headlight cover. The surface was smooth like there had been an attempt to buff it out but it was very noticeable and I could not believe I didn't notice it the day before. I didn't panic because I knew they would replace the cover once I notified Matt of the issue. I called and left a message on his voicemail that afternoon asking him to give me a call. No return call was received and so I left him another message the next day. Still no return call. Now we're into the weekend so I thought I'd give him until Monday to get back to me. We received a call from him on Monday saying he had located the extra fob so when my husband picked it up he told him about the scratches. They denied the repair because we had not noticed it the day we purchased. They said the 120 count "inspection" hadn't mentioned it and they surely wouldn't have let us drive off the lot if those scratches had been there. They did say they would look at the internet pictures to see if the damage was there and if it was they would replace the cover for labor charges of $600.00. The retail price quoted to us was $1400.00 because it would have included the headlight and everything attached. It's been 2 days and they haven't called so I guess our word was not good enough for them. What we thought had been a wonderful car-buying experience had suddenly turned sour If anyone in a position to correct this problem reads this I hope that they will address this issue. Bottom line is this...... Car dealers and car salesmans' poor reputations are still an issue for consumers so BUYER BEWARE ! Kathy and Chuck Hurst More

Overall Bad Experience Lack of communication. Don't value loyal customers. Improvements needed in communication and service. Needs to value customers and work and better rel Lack of communication. Don't value loyal customers. Improvements needed in communication and service. Needs to value customers and work and better relationship with the ones they service. More

Really pleasant I decided to finally buy something fun and sporty to enjoy the nice weather. I always dreamed of a jeep. Well im not getting any younger. Why wait? I decided to finally buy something fun and sporty to enjoy the nice weather. I always dreamed of a jeep. Well im not getting any younger. Why wait??? I was wandering around the lot just looking and was approached so nicely by Lou. He really was nice!!! I was then introduced to Matt Hurd. Well.....I have never been so pleasantly surprised with a car buying experience!!! More