Phillips Chrysler Jeep Dodge Ram

BobbieAnn approached me in the Service waiting area in a very friendly, professional manner. She asked what I was in for. I told her the issue, and relayed to her that the last time I was in Phillips CDJR very friendly, professional manner. She asked what I was in for. I told her the issue, and relayed to her that the last time I was in Phillips CDJR it took 3 hours to have my oil changed. I wasn’t looking forward to the wait….. The tech had told me an hour, 90 minutes tops. He was true to his word. I can’t remember his name, but I’d like to.recognize him as doing a good job. My check-in took a little while, even though there was no one in line, but he was straight forward. The service techs did a good job listening to the Customer, and we got the needed service completed. I had done my Homework and found out there was a TSB related to the symptoms I was experiencing in my transaxle. At first they tried to charge me $199 to run the diagnostic, then return the $$ when it was diagnosed. I did not accept this solution as I had previously spent 6 years at Chrysler building this 8 Speed Transaxle at the OEM plant(s) in Indiana. I have extensive knowledge of the failure modes, and the simple fix of reflashing the TCM. I would hope that anyone else experiencing this issue would not have been required to pay for it. Period. More

The dealership really was knowledgeable and curious with our needs. Got us in the truck we needed. Very grateful for them. our needs. Got us in the truck we needed. Very grateful for them. More

Dale was a huge help in the setup and delivery of my Jeep Grand Cherokee L Summit. He took his time to make sure I understood the settings in the car before I left the lot, and then he also was strategic in Grand Cherokee L Summit. He took his time to make sure I understood the settings in the car before I left the lot, and then he also was strategic in the delivery of my aftermarket side steps. It was a pleasure to work with him and I felt he was very interested in my well being and happiness with the vehicle. I truly believe he cared!! More

Bobbie Ann helped to make a very annoying service experience back into line. After multiple trips to service over 3 weeks I finally got my Grand Wagoneer back only to find out new problems existed. S experience back into line. After multiple trips to service over 3 weeks I finally got my Grand Wagoneer back only to find out new problems existed. She called me to find out if it was happy with my experience. Boy did she get an earful! It wasn’t her fault but she listened to me vent and then proceeded to rectify the situation. Within 20 minutes she saw to it that I was back up and running. As a long time business owner an employee like that is invaluable. She is definitely a great asset to your dealership. Jack Ford More

Good sales people knowledgeable, fair pricing good selection good customer service good financial management good follow up selection good customer service good financial management good follow up More

Arrogant, loud and flat out rude. Could definitely use some additional training in Customer Service. I wouldn't go back to this dealership solely because of my 2 interactions with Don Could definitely use some additional training in Customer Service. I wouldn't go back to this dealership solely because of my 2 interactions with Don Wulff. More

Stopped in at Phillips after leaving another dealership. They had the car we wanted, we found it on the website and Chase helped us track down on the lot. We took it for a test drive and knew that was th They had the car we wanted, we found it on the website and Chase helped us track down on the lot. We took it for a test drive and knew that was the car we wanted to buy. I would highly recommend Chase to all my friends and family looking for a new vehicle. More

Always willing to help and easy to set appointments with. They have a great crew! They have a great crew! More

Bobbieann contacted me about my warranty and was a pleasure to work with, you can see she truly does care and about customers and it’s service like that makes a company grow thank you!!! pleasure to work with, you can see she truly does care and about customers and it’s service like that makes a company grow thank you!!! More

Outstanding customer service. The staff really made me feel welcomed. I would recommend Chase to be the man to talk to get your next truck or car. Thank you. I will be back. The staff really made me feel welcomed. I would recommend Chase to be the man to talk to get your next truck or car. Thank you. I will be back. More