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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,098 Reviews

2,098 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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October 27, 2023

My service was very nice and professional. It took longer than usual for oil change and tire rotation. They did not clear the tire pressure notice on my dash and there was 37 and 38 pressure o More

by PATRICIACO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business. We always aim to provide our customers with a 5-star experience, and we're sorry to hear that we fell short here. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

Oct 30, 2023 -

PATRICIACO responded

Thank you for your responce. All is good and i will conyinue to use your service department.

October 27, 2023

They are the best All workers are friendly and always willing to help you in whatever way they can even if it’s to choose the best car they can As fat as the snack go they should always be a supply dail More

by MSPATRICIAELIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony and Dereck, Ronik Arroyo
Oct 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

October 26, 2023

Dereck in service is the goat ! He always help and is the best . He takes pride in his work and he is so knowledgeable More

by Daniela Moguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dereck service
Oct 27, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Daniela, for taking the time to leave us a five-star rating! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dereck always meets your expectations. Gary Winkler Service Manager (352) 732-7577 ext 107

October 26, 2023

Had my truck in to replace electric fan for a/c a part that you can buy at parts store for less than $200 at they charged me $1700 and they broke my fan scroud and want me to pay them $1300 to fix not sma More

by dodgenut99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Staci Ann Mills
Oct 30, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

October 26, 2023

The employees are professional, courteous and genuinely interested in helping you maintain your vehicle and resolve any issues that may arise. More

by DWSANTORO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Sam, Derek and Gary (service manager)
Oct 27, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram; we look forward to having you as one of our valued customers for many more years to come. Gary Winkler Service Manager (352) 732-7577 ext 107

October 26, 2023

What is missing for most business’s today is customer service. Phillips does an excellent job when it comes to helping customers. The service department was efficient and the job was done well. Thank you More

by LOWWOODFARM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James garvin
Oct 27, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We appreciate the five-star rating. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram; we look forward to having you as one of our valued customers for many more years to come. Gary Winkler Service Manager (352) 732-7577 ext 107

October 26, 2023

You are the best dealer ship in all of Ocala handling every body needs at the time it needs to be done class a dealer ship More

by williamhurteau215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
Oct 27, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

October 25, 2023

My service advisor was very helpful, I do not recall what his name was though More

by mikegill23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Oct 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Mike, Thanks for sharing your thoughts about your service experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 25, 2023

As alway, I received great, quick and Professional service!! Jim is my Svc Advisor and was on Vacation, the Appointment was just as smooth as normal!! Thanks Phillips Chrysler Ocala More

by TODDPHILLIPS24A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Todd, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

October 24, 2023

They are always so friendly. They do a good job and my vehicle comes back clean. More

by RHONDAPILCHER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Gavin
Oct 25, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Rhonda, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Jim here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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