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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,101 Reviews

2,101 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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May 22, 2024

Kinda felt pressured into buying a new truck , services were promised to be done and weren’t. Had to bring truck back 2 times with low oil pressure and turned out to be the wrong oil filter from a service More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susanna Vann-Parrott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
May 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, Anthony, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

May 21, 2024

Performed service on a timely basis and did not leave dirty footprints or other dirt More

by arthurpoole0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 21, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Arthur, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

May 21, 2024

I made an 8am oil change and tire rotationappt. We were there for 3 hours and nobody communicated with us why it took so long. It was the WORST service experience I have had. More

by RHONDAJBOUCHLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
May 21, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, Rhonda, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

May 21, 2024

I truly hate using this location for service. Reps are not friendly, make no effort to do anything for the customer and for the most part it seems as though they forgot they are providing custome More

by CM5090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
May 21, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

May 19, 2024

Service was great keep up the good work, always helpful and fast but make appointments More

by Antburden40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Washburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Phillips
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

May 19, 2024

They are always accommodating and helpful. They could do a better job of informing clients how long the repairs will take. More

by MORGAN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Morgan, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

May 19, 2024

It took three times but this time they fixed it and we're great thanks More

by TERRY.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Terry, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

May 18, 2024

My service advisor, Jeff Smith, was very helpful in answering all my concerns. He was a pleasure to work with. I came in for an oil change and I was pleasantly surprised in how fast it took. More

by CKEVINMELADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Smith
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for Jeff, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

May 18, 2024

Quick service, courteous techs, timely appointment, a lil pricy for an oil change for someone who is a regular customer More

by LOWRIDERJOY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Joy, Thank you for your business and this review. We're happy to hear Jeff and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

May 18, 2024

They went out of their way to cater to my (somewhat demanding) needs. They didn’t have an appointment that day, but my car was sold and needed a diagnostic session to complete the sale. Scott helped m More

by flautomall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott In Service
May 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, Scott and our team look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

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