Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
Hours
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
1,586 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
WARRANTY ISSUES TOOK MY 2014 DODGE DART IN FOR A CHECK ENGINE LIGHT AND WAS TOLD THAT THE OIL PRESSURE SENDING UNIT NEEDED TO BE REPLACED AND WAS NOT COVERED UNDER WA TOOK MY 2014 DODGE DART IN FOR A CHECK ENGINE LIGHT AND WAS TOLD THAT THE OIL PRESSURE SENDING UNIT NEEDED TO BE REPLACED AND WAS NOT COVERED UNDER WARRANTY. MY VEHICLE HAS LESS THAN 30K MILES AND I JUST CANNOT BELIEVED THAT THE SENSOR FAILED THAT QUICK AND AS CRITICAL AS IT IS, (TO LET ME KNOW MY ENGINE HAS LOST OIL PRESSURE), IS NOT COVERED. ANY OTHER SENSOR WOULD IT BE OK. More
Professional and Courteous Great team, made me feel as if I were a priority. The job was complete in a reasonable amount of time. Great place, great people, great service. Great team, made me feel as if I were a priority. The job was complete in a reasonable amount of time. Great place, great people, great service. More
Terrible customer service and scheduling Went in for a oil change and tire rotation. I made an appointment ahead of time. Took over 2 hours and never got tire rotation. Went in for a oil change and tire rotation. I made an appointment ahead of time. Took over 2 hours and never got tire rotation. More
saftey recall means nothing to you. One month wait time for a safety recall letter. Called the next business day after receiving the letter. Had to use a different dealership to get th One month wait time for a safety recall letter. Called the next business day after receiving the letter. Had to use a different dealership to get the safety recall done. More
Don't believe everything you're told Went in for a recall issue that was an easy fix and a couple dash light issues. Was told the speed sensor control needed to be replaced, front brakes Went in for a recall issue that was an easy fix and a couple dash light issues. Was told the speed sensor control needed to be replaced, front brakes and rotors needed replaced and right front hub bearing needed replaced. $1500 estimate, LOL! Changed the speed sensor and brakes myself, less that $100 Rotors and hub bearing were perfectly fine. Will never go here again. More
in and out real fast was told it would take about an hour to repair. done in 1 hour. great job to repair a recalled cruise control. I did ask for an oil change interval an was told it would take about an hour to repair. done in 1 hour. great job to repair a recalled cruise control. I did ask for an oil change interval and didn't get a straight answer More
Service Timely service Completed to my request and satisfaction No hassles Clean engine as I’d requested Appointment was early to schedule Pricing a Timely service Completed to my request and satisfaction No hassles Clean engine as I’d requested Appointment was early to schedule Pricing a bit on the higher side than I expected More
Scheduled appointment Arrived for a 7;30 appointment...when I checked on status of car at 9;30 was told that my paperwork failed to get sent back to work area, thus car was Arrived for a 7;30 appointment...when I checked on status of car at 9;30 was told that my paperwork failed to get sent back to work area, thus car was still parked in holding area. I had an appointment work scheduled back at Citrus county and could not accept more wait time. Wanted to speak to service manager but was told he had someone in his office. While service manager tried several times to call my wife, we failed to connect with him as we both still have day-time jobs. I had an excellent buying experience but felt there was no "control in customer follow-up with customers in waiting area of service". I will never return nor will I recommend a friend. More
Used jeep Great sales , financial dept.not really over impressedan with service writers, service mgr , gary and Jim garvin do great job..parts department and o Great sales , financial dept.not really over impressedan with service writers, service mgr , gary and Jim garvin do great job..parts department and office staff freindly. More
Always great service No surprises. Always goes over work that should be done and get approval before doing anything. Friendly staff and great service no matter if you hav No surprises. Always goes over work that should be done and get approval before doing anything. Friendly staff and great service no matter if you have an appointment or not. More