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Phillips Toyota

Leesburg, FL

4.9
1,811 Reviews
At Phillips Toyota, you’ll find everything you’ve always wanted and always expected from a car dealership. We put the excitement back into buying a vehicle with our Family Plan. Every New Toyota purchase comes with a Lifetime Nationwide Warranty, 4 years maintenance included and 5 years of 24 hour roadside assistance 7 day's a week. As a family owned and operated dealership, we treat people with the consideration and respect they deserve – just like our own family members. One of the common comments from first time customers is that they have never bought a vehicle before so effortlessly. We take pride in presenting our dealership everyday and it shows with the level of service you receive every time you come to our showroom. We also like to give you a little more. When you utilize our state-of-the-art service department, you’ll receive our Complimentary Shuttle Service. We also stock a wide selection of used cars including Toyota Certified Used Vehicles. Phillips Toyota offers a full selection of service areas including: New Toyota Vehicle Sales Pre-Owned Vehicle Sales Certified Service Department Car Loans & Financing Full Selection of Toyota Parts & Accessories At Phillips Toyota, our goal is always 100% Customer Satisfaction. Let us earn your business.
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8629 US-441

Leesburg, FL

34788

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Showing 1,811 reviews

July 14, 2025

I was told that this dealership was training new technicians and that it might take a little bit longer. It took almost 2 hours for them to do an oil change and tire rotation with an appointment. On More

by Thomh
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
I can’t remember the gentleman’s name that was my advisor. Very nice guy who followed up with me as soon as he had some information to share. Good guy!
Jul 14, 2025 -

Thomh responded

this is my review.

July 11, 2025

s consultant and Tony the GM have been wonderful to work with. I would highly recommend seeing them for your next vehicle. More

by Amy09
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Recommend Dealer
Yes
Employees Worked With
Max victoria
July 11, 2025

Max Victoria sold my wife and I a Grand Highlander and have nothing but great things to say about his service and professionalism. Thank you Max! More

by vallejonelson1722
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Recommend Dealer
Yes
Employees Worked With
Max Victoria
July 11, 2025

worse dealership ever. . Salesman was not up front with us about what exact vehicle accessories the vehicle i prepurchased would come with after telling us what the vehicle More

by jeff.deb.55
Sales Price Transparency
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Recommend Dealer
No
Employees Worked With
Michael "Mikey" Kuhn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Viero
Jul 11, 2025 -

Phillips Toyota responded

Deborah, We agreed to a deal, and you secured this vehicle with a deposit. Part of our transparent process is to have our customers sign a detailed consumer sheet which very clearly states features included in the vehicle being secured. You signed this sheet acknowledging all options installed on this vehicle. We also very clearly stated that we don’t hold our vehicles for anyone without a non-refundable deposit. You also signed agreeing to that. Unfortunately, you then inquired about a feature that you had not previously mentioned. We informed you that it was not included on the vehicle you secured. Rather than try to secure a different vehicle with us, you elected to purchase a vehicle elsewhere. Should you have further questions or concerns, don’t hesitate to reach out to one of our sales managers. Regards, Phillips Toyota Management

Jul 11, 2025 -

jeff.deb.55 responded

Yes, we agreed to a deal. Yes, we did not look over the fine print spec sheet we were supplied on the vehicle. But we also believed what our salesperson was telling us that vehicle (limited) came with. We trusted what we were being told which you called “hearsay”. I’ve never had a general manager of any dealership ever speak to me as you did today. You were heard quite loudly at the location we called from. You should be ashamed for using the tone we all heard. Very unprofessional for a management position. Appears customer service is not your forte.

Jul 12, 2025 -

Phillips Toyota responded

Deborah, You were responded to in a manner that mirrored the tone you used in your communication with us. While we understand that you may not have liked the response provided, it is unacceptable to question the integrity of one of our most honest and transparent team members. To clarify, you agreed to a non-refundable deposit and acknowledged the listed features of the vehicle at the time of your commitment. After we held the vehicle for a week in good faith, you informed us that you expected a feature that the vehicle was not equipped with. Rather than working with us toward a resolution, you chose to pursue a purchase elsewhere—despite being fully aware that your deposit was non-refundable. Regards, Phillips Toyota Management

June 01, 2025

This is a great dealership and I highly recommend going to them, they are quick efficient and truly look out for your best interest. Thank you Phillips. More

by David d.
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Recommend Dealer
Yes
Employees Worked With
Anthony Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kerns
May 31, 2025

Outstanding buying experience. George Bonafede is an excellent consultant with the customers best interest at heart. George and Tim worked with me to get a fantastic car at a price More

by Ramon
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Recommend Dealer
Yes
Employees Worked With
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Bonafede
May 30, 2025

As a first time car buyer, this process could not have gone any more smoothly! Ben Bowersox walked me through the process and explained thoroughly every step. He stayed late and went above and beyond. Aft More

by Katuralcrum
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Recommend Dealer
Yes
Employees Worked With
Ben Bowersox, Keith Smalley
May 28, 2025

⭐️⭐️⭐️⭐️⭐️ If you’re looking for a car, you NEED to ask for Luis Loperena at Phillips Toyota! He is hands down the most knowledgeable and helpful salesman I’ve ever worked with. I came in looking for a hyb More

by Sadie08
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Recommend Dealer
Yes
Employees Worked With
Luis Loperena
May 28, 2025

Had a great experience with this dealership. Was great working with Keith Smalley to get financed. More

by danielle.taylor12
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Recommend Dealer
Yes
Employees Worked With
Keith Smalley
May 28, 2025

Great place to Buy a car. I would highly Recommend. They have very knowledgeable salesmen. More

by Sam
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Recommend Dealer
Yes
Employees Worked With
Ben
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