I’m an admitted over thinker, and that can be frustrating for eager commissioned sales people but, from my first tentative visit, Jack was informative, helpful, and NOT the least bit pushy. After looking at several choices over a number of weeks — and calling Jack with questions as they occurred to me — I realized the C-HR really was the car for me. Once I arrived at the dealership, Jack took over and made me feel comfortable and well looked after. He made sure every detail was attended to. After the paperwork was finished, he helped me gather all the junque I had accumulated in my trade-in ... and even paired my phone with my new car as part of a mini-inservice. The C-HR has a wealth of techno features and Jack took care to walk me through the main ones so I would be comfortable right away. I couldn’t ask for a better person to help me with my car buying experience and will gladly recommend Jack to anybody I know who is considering a Toyota!