Piazza Honda of Springfield
Springfield, PA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Great service but..,, I received a call from James saying he hadn’t done any work yet because he was waiting for me to call him back regarding my extended warranty. I don’t I received a call from James saying he hadn’t done any work yet because he was waiting for me to call him back regarding my extended warranty. I don’t have an extended warranty so I tried calling back numerous times, being put down on hold(without my permission) which is Custer service 101. Can’t get him on the phone, I’m at work myself trying to make time for this between meetings. Finally I have him paged. He gets on and tells me that my car is there for some electrical codes and wants to go over my warranty. I tell him I brought it in here for an oil change and inspection only. He proceeds to tell me I’m wrong and that it’s written on the envelope with my signature. I say I signed no such thing and am now concerned that he’s about to do something to my car I didn’t authorize. I tell him again, every time getting more and more frustrated. He tells me my wife must have put it on here. I don’t have a wife. I get really angry at this point and his response is “wow”. Unable to accept that the angry former customer on the phone is angry for a very obvious reason. Finally...xxxxing finally he tells me he thought I was Brooks McDonald even though he called me by my actual name several times. I run my own team at Comcast. This guy wouldn’t survive on my team. I don’t think I can come back there after that. Lots of places do what you do. More
2nd purchase We've now purchased two cars from Piazza of Springfield. Serviced the first there, and plan to do the same with the second. Highly recommend Frank S. We've now purchased two cars from Piazza of Springfield. Serviced the first there, and plan to do the same with the second. Highly recommend Frank S. in sales. More
Excellent Service! Car buying with no hassle. This is the 4th vehicle that I have purchased or leased from Piazza Honda Springfield. Everything is done for you before yo Car buying with no hassle. This is the 4th vehicle that I have purchased or leased from Piazza Honda Springfield. Everything is done for you before you pick up your car More
Thorough & professional Service advisor communicated throughout the process; explained the estimate and final results. Informed me a few times during the wait and when the Service advisor communicated throughout the process; explained the estimate and final results. Informed me a few times during the wait and when the emissions was down for a short period of time. More
Get facts correct for customer and car. Made appointment for inspection. Yet, it was put under another name. Called twice to correct the problem but was told it was no problem. I had big pro Made appointment for inspection. Yet, it was put under another name. Called twice to correct the problem but was told it was no problem. I had big problems at the check in counter. Was told it has been years since my last visit! Yet, all services for my car has been done here. Made to believe it was my fault the wrong name was on the appointment! More
Great service I am very pleased with the service I received. All employees were polite and courteous. I would recommend this dealership to friends and family for se I am very pleased with the service I received. All employees were polite and courteous. I would recommend this dealership to friends and family for service. More
GREAT SERVICE DEPARTMENT! Excellent service department that provides great value and customer service. Knowledgeable and friendly staff. I always have a great service experie Excellent service department that provides great value and customer service. Knowledgeable and friendly staff. I always have a great service experience at this dealership. Highly recommended! More
Always great service The quality of service is always first rate. They are very accommodating too by shuttling us back and forth to our house. We will definitely use Piazz The quality of service is always first rate. They are very accommodating too by shuttling us back and forth to our house. We will definitely use Piazza for service in the future. More
Recall on new car disappointing customer service people were Car came back with stereo blasting and the hood was not completely shut and thought they would have used paper mats for dirt tracking inside car Car came back with stereo blasting and the hood was not completely shut and thought they would have used paper mats for dirt tracking inside car More
Leasing our 2nd Honda with Piazza Mike was truly a pleasure to work with. He is pleasant and accommodating He went above and beyond to be sure we were satisfied with our transaction. Mike was truly a pleasure to work with. He is pleasant and accommodating He went above and beyond to be sure we were satisfied with our transaction. We would recommend him without hesitation. More