Pine Belt Subaru

For years, I have brought my car to you and have been very happy. This time, I had a pre-scheduled appointment days ahead for an oil change. I was made to wait until everyone who just showed up was tak very happy. This time, I had a pre-scheduled appointment days ahead for an oil change. I was made to wait until everyone who just showed up was taken care of. It took 3 hours for the oil change, and to make it worse, after they brought my car out as if it was done, then they told me that one of my taillight brake lights is out !!! They were going to let me leave with no brake light !!!!!!!!!!! I am truly not interested in hearing an excuse from you. More

After sales manager Nickole welcomed me to Pinebelt Subaru she introduced me to Product Specialist Lawrence who gave me a tour of the dealership. After spending a bit of time with Lawrence I leased my Subaru she introduced me to Product Specialist Lawrence who gave me a tour of the dealership. After spending a bit of time with Lawrence I leased my fourth Subaru Outback, my first at Pinebelt, during my time with Nickole and Lawrence I felt respected, appreciated and valued as a Pinebelt customer. I always say that I’ll never know that I got the best deal I could, but I got the deal I was happy with and that was thanks to Lawrence. During my Pinebelt experience I never felt pressured or disappointed. I’m a Subaru lover and expect that to continue thanks to Lawrence and Pinebelt. More

Mike has helped us so much the past six years. We are so thankful for his help. We are so thankful for his help. More

Jake and Rebecca are very friendly and helpful in getting my daughter's car serviced. They were very helpful in getting me a loaner car hassle free. my daughter's car serviced. They were very helpful in getting me a loaner car hassle free. More

I recently had the pleasure of working with Lawrence Mincey while purchasing a Subaru, and highly recommend him to anyone. From the very beginning, he was professional, responding promptly to my call Mincey while purchasing a Subaru, and highly recommend him to anyone. From the very beginning, he was professional, responding promptly to my call and a couple texts. Unlike many sales experiences where back-and-forth haggling can drag on, Lawrence listened to what I was looking for and provided a fair and transparent deal right from the start, making the process smooth and efficient. What really stood out to me was his genuine care and integrity. Lawrence is not just a knowledgeable and skilled salesperson—he’s a great human being who goes out of his way to make customers feel valued. His guidance and honesty made me feel confident in my purchase, and I never felt pressured or rushed. I also want to highlight Anthony Rodriguez, Finance Manager. He was professional, efficient, and handled all the paperwork seamlessly. Anthony’s helpful, non-pushy approach made the final steps of the purchase smooth and stress-free. Thanks to Lawrence and Anthony, buying my Subaru was a stress-free and enjoyable experience. I will absolutely reach back out to them the next time I’m in the market for a Subaru. If you’re looking for a team that combines professionalism, efficiency, and a personal touch, Lawrence and Anthony are the people to see. More

Awesome service team and exceptional customer awareness … would buy my next car from them based on service would buy my next car from them based on service More

Pine Belt and Joe were extremely knowledgeable and helpful. A fantastic dealership and a fantastic car. helpful. A fantastic dealership and a fantastic car. More

I had a very disappointing experience at Pine Belt Subaru. Before visiting the dealership, I had a detailed email thread with one of their sales representatives clearly outlining all portions of th Subaru. Before visiting the dealership, I had a detailed email thread with one of their sales representatives clearly outlining all portions of the deal. We went back and forth to make sure everything was transparent and agreed upon. Based on that communication, I scheduled an appointment and came in expecting a smooth process. When I arrived, I was told the sales rep I had been working with wasn’t there — despite the fact that I had a confirmed appointment. Even worse, no one at the dealership seemed to know anything about my appointment or the deal we had discussed. Another representative stepped in and kept me there for about an hour asking a series of irrelevant questions, even though all the details had already been negotiated via email. After waiting an additional 45 minutes, he returned with information miraculously found and informed me that the deal was “not final” and would now cost an additional $38 per month. I do not like to feel manipulated. I would have appreciated a straightforward answer from the beginning — even if that meant being told there was a mistake and the dealership could not accommodate the deal. Instead, another hour of my time was wasted. After all of that, I was simply told there was nothing they could do and “thank you for stopping by.” This experience felt disorganized, unprofessional, and misleading. If you negotiate terms ahead of time, don’t expect them to be honored when you arrive. I would not recommend Pine Belt Subaru based on my experience. Ilya B. More

Service rep made sure all was taken care of and I was treated very fairly. treated very fairly. More

Best Service EVER! Had no appointment but my car battery wouldn't hold a charge. Had my car towed there and they tested it to make sure it was the battery - it was. Th Had no appointment but my car battery wouldn't hold a charge. Had my car towed there and they tested it to make sure it was the battery - it was. They replaced it and I had the car by 5pm. I was kept informed about my car's progress every step of the way. This wasn't the first time I had an emergency and just brought the car in. I wouldn't go anywhere else. More