Pine Belt Subaru - Service Center

Helpful. Customer service was excellent. Our concerns were high priority. Been though the process many times. The service was excellent. Customer service was excellent. Our concerns were high priority. Been though the process many times. The service was excellent. More

July 6 2023 I wrote a 1 star review (posted below) This is my update to that. First thing I want to make clear - Mike Rossi (service manager) is a good guy and helped me get done what needed to be done. is my update to that. First thing I want to make clear - Mike Rossi (service manager) is a good guy and helped me get done what needed to be done. For that, I will update the review to 3 stars, only because the bad review I wrote (totally justified) got what needed to be fixed, actually fixed. So for that I think making it 3 stars is fair. Original review - "To start and with all fairness, Stephen (finance manager), Adeeyah + Alma (sales persons) were very nice and i would buy a car from them again. Only if it was at a different dealership! The reason why - I got a "CERTIFIED" used Crosstrek, shortly after i took ownership (like less than 2 weeks) it was back in for service due to noises from multiple areas.. said it was a bearing, a week later i got it back. Drive off the lot, the noise i reported was still there. Go back, tell them, now its a break issue, 2 days later i get it back. Now, 2 weeks later i take it back for more noise. Another brake issue, this time is because "aftermarket" brakes were put on before i took ownership of it. Why would a dealership certify a car with aftermarket parts? Then tell me it's not covered as well as the sound coming from the windshield not being sealed properly, that i mentioned the first time i took it in. Now they tell me that i have had the car a drove it enough that they wont cover anything at all. All the while, from the first day i got it i mentioned all the noises the car was making. They said "it's normal", even when i said it wasn't. NOW they bring up everything i stated before that needs to be fixed but wont honor ANY OF IT! Tom in service i guess is a good guy, dont know him personally, but, after he gave me the ridiculous prices i told him to forget it and that i was never going back there again. So he just gave me the diagnostic bill ($92) for nothing being done and walked away without a word or a care. After this i get a call from a guy named Nick, stating that they want to make everything right and that they will refund my bill for the diagnostic and get the work the car needs clear and taken care of, loaner and the whole bit, only to call me back a few days later and tell me otherwise. PURE xx! Seeing that my wife is in need of a new/newer car, we'll be going elsewhere for sure. Jim Curley or Lester Glenn, whom we have never had any issue with. Cant make a recommendation here due to the service department and constant xx. Also highly considering a formal complaint with corporate customer service. " More

To start and with all fairness, Stephen (finance manager), Adeeyah + Alma (sales persons) were very nice and i would buy a car from them again. Only if it was at a different dealership! The reason manager), Adeeyah + Alma (sales persons) were very nice and i would buy a car from them again. Only if it was at a different dealership! The reason why - I got a "CERTIFIED" used Crosstrek, shortly after i took ownership (like less than 2 weeks) it was back in for service due to noises from multiple areas.. said it was a bearing, a week later i got it back. Drive off the lot, the noise i reported was still there. Go back, tell them, now its a break issue, 2 days later i get it back. Now, 2 weeks later i take it back for more noise. Another brake issue, this time is because "aftermarket" brakes were put on before i took ownership of it. Why would a dealership certify a car with aftermarket parts? Then tell me it's not covered as well as the sound coming from the windshield not being sealed properly, that i mentioned the first time i took it in. Now they tell me that i have had the car a drove it enough that they wont cover anything at all. All the while, from the first day i got it i mentioned all the noises the car was making. They said "it's normal", even when i said it wasn't. NOW they bring up everything i stated before that needs to be fixed but wont honor ANY OF IT! Tom in service i guess is a good guy, dont know him personally, but, after he gave me the ridiculous prices i told him to forget it and that i was never going back there again. So he just gave me the diagnostic bill ($92) for nothing being done and walked away without a word or a care. After this i get a call from a guy named Nick, stating that they want to make everything right and that they will refund my bill for the diagnostic and get the work the car needs clear and taken care of, loaner and the whole bit, only to call me back a few days later and tell me otherwise. PURE BS! Seeing that my wife is in need of a new/newer car, we'll be going elsewhere for sure. Jim Curley or Lester Glenn, whom we have never had any issue with. Cant make a recommendation here due to the service department and constant BS. Also highly considering a formal complaint with corporate customer service. More

Angel Alvarez was a pleasure to work with. She is personable and extremely knowledgeable. . Thanks you so much. The best experience ever. Everyone at the Dealership was very friendly. I highly She is personable and extremely knowledgeable. . Thanks you so much. The best experience ever. Everyone at the Dealership was very friendly. I highly recommend Angel Alvarez and Pine Belt Subaru in Lakewood, you won’t regret it. More

It is a pleasure to work with Tom. He goes out of his way to be courteous, friendly, and helpful. He is the best He goes out of his way to be courteous, friendly, and helpful. He is the best More

My experience with Tom, Mark and the whole Service Department was amazing. They definitely went above and beyond in repairing my 2018 Subaru, saving my vacation and treating myself and situation like Department was amazing. They definitely went above and beyond in repairing my 2018 Subaru, saving my vacation and treating myself and situation like the professionals they are. I highly recommend them for both Sales and Service. With their Service Department being this good, their Sales Department can't be far behind. Great Job Tom and Mark and to all at Pine Belt Subaru. Thank You!!! More

Complimentary pit stop and class with Joseph Sasso. Joseph was very knowledgeable and showed me many new options on my car Joseph was very knowledgeable and showed me many new options on my car More

I had my first service experience with my new car called Pit Stop which is done 30 days after purchase. I've never experienced this before an appreciated the dealership for caring about new car buyers. It Pit Stop which is done 30 days after purchase. I've never experienced this before an appreciated the dealership for caring about new car buyers. It only took about 20 minutes for the service to be completed. The service tech's were very professional. I also received an educational class that answered questions about vehicle operation. His name is JT (Joseph Sasso) who was very professional, helpful and friendly. More

I had written a review about my recent excellent experience with purchasing a new Subaru w Adeeyah! I recently went in for my 30 day pit stop vehicle service and technology review. Once again, It w experience with purchasing a new Subaru w Adeeyah! I recently went in for my 30 day pit stop vehicle service and technology review. Once again, It was an exceptional experience . In regards to the service , I worked w AMANDA HAZARD who was great! Next, JOSEPH (JT) SASSO sat in the car with us and reviewed every feature, bell and whistle that the car has. He was professional, thorough and patient! He really went above and beyond in making sure that I understood and was comfortable w all the features of my Forester. Thank you JT! More