Unable to give ZERO stars. I have had the absolute WORST experience EVER! I really wanted a Jeep so I bought it here. Yuri Trump was my sales person. The WORST, most pushy sales person I have ever experienced. I almost didn't get a Jeep just because he was so horrible, but I broke down and purchased the car I wanted, even though it killed me to give him a sale. Weston was my finance person and he was WONDERFUL. I didn't want to buy the night I was there because MY car that I was trading in needed to be cleared out, but I let them talk me in to it. I use it for work and had a ton of event stuff in it. Yuri was supposed to take the car to my house so I can unload it, but by the time we finished the paperwork it was going on 9pm and there was no one left at the dealer ship to follow him over.
I was PROMISED that I could leave my belongings IN the car and come at a later date to clean it out. I had a bunch of work supplies, a canopy, personal belongings etc in it. I didn't want to do that, but they assured me everything would be safe and fine. They were aware I was going out of town for the weekend.
Fast forward to the next week when I could go get my belongings. I had been in constant contact with the dealership so they were aware I still needed to come get my things.
I called to make a time to pick them up and Vanessa (very nice customer service rep) had put me on hold to check. She came back and told me that they had SOLD my car with all my belongings IN IT!
I had my son's letters from boot camp were in there, my sons High School Year books, work items and more!
I am so angry and beside myself. If I could take the Jeep back and be done with this company I would! Stay away! Once they have your money, they could care less about you. ALL of my personal and work belongings are gone and there is nothing I can do about it.