Planet Ford

My salesman Jacoby Garmon provided excellent service, communication, and knowledge throughout my purchase. He was attentive and went above and beyond to make sure that I was able to purchase the truck I communication, and knowledge throughout my purchase. He was attentive and went above and beyond to make sure that I was able to purchase the truck I asked for. I highly recommend him to others in purchasing a vehicle. More

Had very poor experience with service department. Dealership has over 4 week delay in availability of loaner car and manager of service department just laughed in my face and hung up the phone. Deale Dealership has over 4 week delay in availability of loaner car and manager of service department just laughed in my face and hung up the phone. Dealership leadership did not seam to care, very disappointed More

Very efficient process. Everyone we met was pleasant to work with. Terrance listened to what we wanted and was able to get us the vehicle we were looking for. We had a very Everyone we met was pleasant to work with. Terrance listened to what we wanted and was able to get us the vehicle we were looking for. We had a very positive experience. Will definitely be returning customers. More

Jacoby German was exceptionally easy to work with. He spent a lot of time with me to find the perfect car. This is my second Ford from Planet Ford! He spent a lot of time with me to find the perfect car. This is my second Ford from Planet Ford! More

The experience was good and easy to work with . I will refer friends to planet ford for business I will refer friends to planet ford for business More

I had a great experience at Planet Ford purchasing my new vehicle.. Mr.Terrance, the salesman was very understanding and helped me find the right vehicle.. just what i wanted! I strongly recommend you go to vehicle.. Mr.Terrance, the salesman was very understanding and helped me find the right vehicle.. just what i wanted! I strongly recommend you go to him when trying to purchase a new vehicle! More

Purchased a 2015 Nissan rogue in Jan 2023, just last month my AC went out. I called the dealership spoke with the GM his response they can not look into the future WOW!!! What a waste of money and my ti month my AC went out. I called the dealership spoke with the GM his response they can not look into the future WOW!!! What a waste of money and my time. No body at planet ford they are ALL about MONEY!!! I had heard about PLANET FORD I regret buying a vehicle from them!!!!!!!!!! More

It was a 7 day long living nightmare! I will never take my vehicle back to your shop EVER. I took my vehicle for a recall and since the engine light came on a couple of days before the sc I will never take my vehicle back to your shop EVER. I took my vehicle for a recall and since the engine light came on a couple of days before the scheduled repair on the recall, I decided to let your service dept. diagnose and correct the issue. On top of that I wanted the 100,000 mile maintenance done. Your Service Advisor, initials are C.W.E., failed to return my calls, yet every time I called the general number he just happened to be there, why not return my calls. Long story short, after the 7 day ordeal, I went to pick up my vehicle and decided to check the oil, and I'm glad I did, it was one whole quart over the maximum limit. So back to your service dept. where they corrected the issue. Mind you that this should never have happened. It doesn't end there; on the way home, we realized there was a huge crack on the windshield, needless to mention, that crack was not there, but not only the crack but several nicks were on the windshield, almost like something was tossed on it. The next morning when I went to work, one of my coworkers mentioned a noise he heard, and sure enough, there was a thumping sound that was not there prior to your "service". At this point, I'll be damned if I take any vehicle back to your shop, and just to add, I am telling everyone I know, everyone I meet on the street, all my relatives and anyone else to stay away from your dealership. To continue, I found another shop and had to spend another $800.00 to correct what your techs screwed up. The air filter was not the correct size, and the air filter housing was not installed properly causing the thumping sound because the engine was starved for air. The so called 100,000 mile maintenance is supposed to check the transmission fluid level, the brake fluid, the coolant, etc. Well, the transmission fluid level was never checked because there is no dipstick to check it with, and the other shop had to drain, and refill the brake fluid because their test discovered too much moisture. So, if this is not a wakeup call for you to correct your horrendous service dept., maybe a continuous loss of customers will. I am copying this review and posting it on a Google review, and the Facebook review and every other website I can post this to. Thank you for stealing my $1400+ dollars! More

The buying experience with Terrance Chaisson was 5-stars and beyond! Having just moved from Germany, Terrance gave me lots of insights and details i wasnt aware of or didnt eve know. And If Terrance didnt k and beyond! Having just moved from Germany, Terrance gave me lots of insights and details i wasnt aware of or didnt eve know. And If Terrance didnt know the answer on one of my questions, he said it but he figured it out. He was very transparent and supportive. I left with a great feeling - not only because of my new truck! Strong recmomendation. Go for Terrance! More

Carlos Herrera was the best person to work with. He did everything he could to make the process easy and comforting. Thank you Carlos!!! He did everything he could to make the process easy and comforting. Thank you Carlos!!! More