Planet Ford

Very nice place easy to get to it and very nice people to work with Luis castañeda very nise sales person A highly recommending my family and ftriends work with Luis castañeda very nise sales person A highly recommending my family and ftriends More

Professional dealing Dave Webb continues to provide the highest level of professional sales and old school customer service. The new truck unit was located, detailed and Dave Webb continues to provide the highest level of professional sales and old school customer service. The new truck unit was located, detailed and delivered within 48 hours! More

Jordan did an excellent job of paying attention to all of the details we liked and disliked in a car. He made the car buying experience effortless and the whole process went smoothly. We love our new expedit the details we liked and disliked in a car. He made the car buying experience effortless and the whole process went smoothly. We love our new expedition. More

Friendly Service Isreal was great. He was punctual and professional but was also very relatable. He gave me all of my options based on what I was looking for and he ke Isreal was great. He was punctual and professional but was also very relatable. He gave me all of my options based on what I was looking for and he kept checking in through-out the entire process. He did everything he could to make sure that my time was not wasted which is greatly appreciated. Major kudos. More

Team makes car buying simple This is the second vehicle we purchased this year from the dealership and both times they provided an excellent buying experience indicating the deale This is the second vehicle we purchased this year from the dealership and both times they provided an excellent buying experience indicating the dealership is consistently well run. James Haba handled the transaction, Worked with me to ge the right towing capacity and the color we wanted even reaching out and getting it shipped in from a sister dealership in Dallas. Between James, Chad Jennings in finance was professional and kept track of what we needed from previous purchases and streamlined this process getting us in and out so quickly I never felt rushed or delayed. Alex in aftermarket got us the add ons we needed and they took car of my mom who we purchase the car for just yesterday. She walked in and even though the folks I had told her to ask for where temporarily out the rest of the team know what she needs and gave her a great experience. If you are looking for a Ford this is your spot, I drive 80 miles each way to have service done here as they are that good. Thanks More

Time was a factor, but service was good The part to be replaced under warranty took a couple of months to come in. Luckily, it was not vital to the vehicle being usable. The part was the API The part to be replaced under warranty took a couple of months to come in. Luckily, it was not vital to the vehicle being usable. The part was the APIM for the radio/navigation system. Once the part came in, we made an appointment to bring the vehicle in for repair. Brought it in early in the morning (7am) and never received a call that it was ready. At 3pm, I called and they said vehicle it ready. Then about 10-15 minutes later, I received a call stating "we can't release vehicle to you, until the warranty company sends us payment"!! Sounds like they we holding my vehicle hostage!! About 1-1/2 hours later, I received a call that they had received payment and we could pick it up now. I arrived to pick my vehicle up and paid my portion, then it took about 30 minutes for them to bring my vehicle to the front. This was disappointing, since my Wife and Daughter were waiting to go somewhere in the vehicle. Granted, this was the first negative experience at this dealership, and have had worse at others. This is why I am still rating as average. More

good service I brought my Ford Taurus for 15,000 miles scheduled maintenance. Justin told me it would take one and half hour. It was OK to me because I could not I brought my Ford Taurus for 15,000 miles scheduled maintenance. Justin told me it would take one and half hour. It was OK to me because I could not go anywhere. I stayed at the lobby and use my phone since they offered free wifi. My vehicle was done after one and half hour and I got 15% off my bill with the coupon. Justin provided excellent service. More