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Planet Ford
Spring, TX
1,798 Reviews
Planet Ford in Spring, TX has been the No. 1 Ford Dealer in greater Houston/The Woodlands for over 25 years*. We’ve earned multiple award-winning accolades including Ford's highest honors, the Triple Crown & President’s Award, because our top priority is you and total customer satisfaction. Family-owned by Randall, Sherry & Shelby Reed, we believe that good business is all about people. Planet Ford (serving Houston, The Woodlands, Conroe), established in 1997, is a Ford top 100 and is accredited with the Better Business Bureau.
*Based on Ford New sales reports
Planet Ford, conveniently located on I-45 at the Louetta exit in Spring, proudly serves greater Houston, The Woodlands, Cypress, Aldine, Tomball, and Conroe areas. Established in 1997, Planet is a Top 100 Ford dealer and accredited with the Better Business Bureau, where it currently holds an A+ Rating. Planet Ford has a BIG Selection and BIG Savings. No matter what you're looking for, from a new F-150 or SuperDuty to a Bronco, Mustang, Explorer or Escape, our automotive experts are ready to help you find or order it. Planet Ford also offers Ford Certified Pre-Owned vehicles. When you buy a Ford CPO vehicle, peace of mind comes standard. You receive a full vehicle history report, a 172-point inspection, a comprehensive warranty and roadside assistance. Visit our "Used Inventory" tab to learn how to get more car for your hard-earned money.
Planet also offers fleet/commercial sales. Need customization, accessories, service maintenance or repairs, parts (Ford, MotorCraft, Aftermarket), collision/body shop repairs, or fleet/commercial/big truck maintenance or repair? PlanetFord45.com is your one-stop shop for it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
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Showing 1,798 reviews
September 13, 2019
Angel was an awesome sales rep Had an excellent experience. Drove 3 hours to pick up my truck, would gladly do it again. Angel was reliable and dependable throughout the entire proc Had an excellent experience. Drove 3 hours to pick up my truck, would gladly do it again. Angel was reliable and dependable throughout the entire process. More
by AjH1102
Employees Worked With
Angel (internet sales)
September 13, 2019
Fran was wonderful!! I was looking for a specific used Nissan Frontier SV for my husband. FranJessica Brown, Planet Ford called me and explained the truck they currently I was looking for a specific used Nissan Frontier SV for my husband. FranJessica Brown, Planet Ford called me and explained the truck they currently had on the lot. Fran called the next day to follow-up and we were already traveling to see it. By the time we made the 1-1/2 hr. trip, the truck was sitting there waiting for us to see (along with another one). The truck was just as she described. Loved her no pressure, courteous and great personal care of myself and elderly "Mr. Jack". We will surely count on Fran if we purchase another vehicle, new or used. Thanks Fran for all your help. More
by Gammie
Employees Worked With
Fran'Jessica Brown
September 13, 2019
Purchased car 14 days ago and I still do not have it . Car started to malfunction before we even left the lot. We have gone back and forth with it being fixed and going to pick it up and it is not fixe . Car started to malfunction before we even left the lot. We have gone back and forth with it being fixed and going to pick it up and it is not fixed. Now they have had car back in service for 5 days and are avoiding all phone calls and messages. I received text from salesman yesterday that said "it isn't ready we will call you when it is"! Maybe time to find an attorney! It can't be that hard to answer or make a phone call can it? More
by coach1shelly
Employees Worked With
Scott Sprouce, Ron Stewart, Charlie Tatum
September 12, 2019
Great experience The over all experencie was great! Max was very helpful and well experienced! We would defenedlt came back for another Ford and recommend the sale ass The over all experencie was great! Max was very helpful and well experienced! We would defenedlt came back for another Ford and recommend the sale associate Max! More
by Jdavila
Employees Worked With
Max Pocasangre
September 12, 2019
Great experience My experience here has always been a pleasant experience. The facility is always clean , the staff is always friendly and knowledgeable and the workma My experience here has always been a pleasant experience. The facility is always clean , the staff is always friendly and knowledgeable and the workmanship has always been perfect. More
by Johnson
Employees Worked With
Jeremy
September 12, 2019
Perfect Experience What a beautiful truck, Outstanding sales staff, Very clean dealership From start to finish wow perfect experience, I`m a very happy man, Thank you What a beautiful truck, Outstanding sales staff, Very clean dealership From start to finish wow perfect experience, I`m a very happy man, Thank you More
by snasa66
September 12, 2019
Very thankful I’m so glad I came into this dealership... Terrance was very helpful with helping me get my dream vehicle. I will definitely recommend him to my peers I’m so glad I came into this dealership... Terrance was very helpful with helping me get my dream vehicle. I will definitely recommend him to my peers. More
by Thatgirl123
Employees Worked With
September 12, 2019
Amazing Customer Service! Have been going with Carlos Herrera my whole life. Awesome customer service and always helps me get the car I want at the right price. Have sent many Have been going with Carlos Herrera my whole life. Awesome customer service and always helps me get the car I want at the right price. Have sent many family members with him and no disappointments, 100% recommend to anyone! Super nice location and the service is great. More
by FPtno
Employees Worked With
Carlos Herrera (Ford)
September 12, 2019
Quality service The person who served me was very professional and even had some good laughs. Cleared up a lot of my confusion and I left confident. The person who served me was very professional and even had some good laughs. Cleared up a lot of my confusion and I left confident. More
by Pebbles
Employees Worked With
Fran'Jessica Brown
September 12, 2019
Frustration over a recall for airbag replacement It took me 18-20 months and 4-5 attempts to schedule the recall work for the airbag issue in my Ford Fusion. I finally scheduled an appointment 2-3 w It took me 18-20 months and 4-5 attempts to schedule the recall work for the airbag issue in my Ford Fusion. I finally scheduled an appointment 2-3 weeks in advance and dropped off my car. I was told there were 9 cars to be worked on in front of mine that morning at 7:00AM and it would likely be overnight before I could pick it up. Three calls the first afternoon to check on the status of the work were unanswered and not returned. On the 4th call my service rep claimed they were just about to call that the work was complete. It was too late to make it back so I arranged to pick it up the next morning. I was assured it would be ready for pick up. I arrived the next morning. The paperwork couldn’t be found or hadn’t been prepared. The car was ready so they offered to email an invoice for the work later. I agreed and then waited for 20 minutes for someone to get my car at the empty service center. I even offered to get it myself if they would locate it for me. It finally arrived. That afternoon I tried once again to contact the service writer to check on the paperwork, again no answer or response. I called the general number and another service writer offered to send an email. It contained my name, car, and an invoice number that the work was complete, no details as to whether it was an engine overhaul, or a wiper blade replacement or recall repair. I am still waiting for a detailed receipt. I never met my service writer, and those that did help me did not seem to care about timeliness or responsiveness. I was unimpressed with the entire process of taking care of this recall. More
by LCH
Employees Worked With
Monique Parks, B Stapp
