Planet Ford - Service Center

Service Department Was Terrible Brought in a Ford Fusion 2012 for service work on an airbag replacement. Made a Tuesday appointment. Wednesday - phone call - sorry not done. Thurs Brought in a Ford Fusion 2012 for service work on an airbag replacement. Made a Tuesday appointment. Wednesday - phone call - sorry not done. Thursday - we'll have it done by early afternoon. Thursday afternoon - we haven't even started it yet. Friday - phone call with Anthony Gagliano get a snooty reply that an appointment was only an appointment to drop off and not a promise of service. Now, Takata would have paid for a rental car. If they had told me they would take to friggin long I would have taken the free rental. Extremely bad service. Bought the car from this location - but I'll never bring it there for service work again. EVER! More

Service advisor was good but the workers forgot to put the oil change sticker on my window. They did get me in and out in a timely manner the oil change sticker on my window. They did get me in and out in a timely manner More

I came in for a recall for my Ford Explorer. Monique was courteous and professional from the time I inquired about the service all the way through the repair and completed work. I was satisfied Monique was courteous and professional from the time I inquired about the service all the way through the repair and completed work. I was satisfied with everything, thanks. More

Oil change Everything was done satisfactory on this visit. Everyone was friendly and professional. I was there early and the wait time was minimal. Thank you Pla Everything was done satisfactory on this visit. Everyone was friendly and professional. I was there early and the wait time was minimal. Thank you Planet Ford! More

I have used the dealers in the past with good results but not this time. Unlike other experiences this time there was NO communication, NO respect for me or my time, and NO resolutions to my primary issue. not this time. Unlike other experiences this time there was NO communication, NO respect for me or my time, and NO resolutions to my primary issue. More

Excellent service and out in record time. Service was quick this time - sometimes it takes longer-this time was just excellent. We purchased our Vehicle with the assistance of Todd Yates y Service was quick this time - sometimes it takes longer-this time was just excellent. We purchased our Vehicle with the assistance of Todd Yates years ago and each time we go in he speaks to us and asks how we are doing- He has most helpful with the purchase and we have remained friends for some time now. I lke working with Donald Hansard for the service on our vehicle- He is quite knowledgeable and feel that he keeps track of our vehicle and tries to get us out in a timely fashion each time. I am an old car guy and know that he has not tried to oversell us as most dealerships do. Feel that our vehicle is safe in his hands. More

Always a pleasant experience. Rick White has always been my 'go to service man'. I call, schedule, arrive at given time, service ~ work is done and I leave. If there are 'unexpec Rick White has always been my 'go to service man'. I call, schedule, arrive at given time, service ~ work is done and I leave. If there are 'unexpecteds', he visits w/ me on the matter, and 'works' it. More

Routine service Couldn’t have been easier or quicker to get the valet service for my 20k service call..very courteous, caring..great followup ..all started with phone Couldn’t have been easier or quicker to get the valet service for my 20k service call..very courteous, caring..great followup ..all started with phone call to Don..service advisor More