Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
230 Reviews of Planet Ford - Service Center
Sort by
March 09, 2020
Jessica was great and very helpful. If I could give more that 5 stars I definitely would. It is a very stressful situation coming in for a recall and she made me feel at ease. that 5 stars I definitely would. It is a very stressful situation coming in for a recall and she made me feel at ease. More
by smsmith6414
Employees Worked With
Jessica Pittman
Helpful March 09, 2020
My service was good I went to the Quick land for the first time and my cars oil changed was done in less time then I expected. My service advisor was Justin in the quick lane first time and my cars oil changed was done in less time then I expected. My service advisor was Justin in the quick lane More
by rroche11483
Employees Worked With
Nick Guevara
March 04, 2020
Varied Sales - excellent; Body shop - excellent; Quick Service Drive Through - Excellent; After market sales - poor; Service Center - very poor; Finance - f Sales - excellent; Body shop - excellent; Quick Service Drive Through - Excellent; After market sales - poor; Service Center - very poor; Finance - fair; Charles Prince is excellent to deal with as is Clennon Preyear More
by jmc
Employees Worked With
March 04, 2020
Service Visit Had a service visit for an oil change and tire rotation. Wendy remembered me from my last visit and she checked me swiftly. Everything took about an Had a service visit for an oil change and tire rotation. Wendy remembered me from my last visit and she checked me swiftly. Everything took about an hour. The waiting room is nice and comfortable. They offer snacks and drinks while you wait...a nice touch. When my vehicle was complete, Wendy texted me and checked me out quickly. Very professional. I have experienced other dealerships and I can say this is the nicest of all...the people, the buildings...first class all the way. Thank you. More
by TAH
Employees Worked With
Wendy
March 04, 2020
I liked the car, but the service is terrible. The vehicle was serviced and then we left town. Found out the oil was leaking due to the service people didn't tighten the cap. Second time it was s The vehicle was serviced and then we left town. Found out the oil was leaking due to the service people didn't tighten the cap. Second time it was serviced, it was leaking again. Took it back and was told that there was a possible coolant leak. That department was backed up 6 to 8 weeks. That is a RED FLAG. So many defective cars. We were offered a loaner, but our car was going to be out of commission for that many weeks or more. We bought a new car from someone else. The car was always serviced at Planet Lincoln, because we bought a service policy. We never saw the same people. We never got to know anyone. More
by sah0848
Employees Worked With
All new people every time we visited.
March 04, 2020
Quick Lube vs. Service Center My experience at the quick lube center was much better than at the dealership's service center. They got me in and out pretty quick and even rotated t My experience at the quick lube center was much better than at the dealership's service center. They got me in and out pretty quick and even rotated the tires which was not done both times I went to the actual dealership service center to get my service done. Now I just have to make time to take it back so the service department at the dealership can fix the power ports and the USB ports in my center console that they messed up when they fixed my leaking A/C. More
by tedheidorf
Employees Worked With
Quick Lube Center
March 04, 2020
They just get things done Sent my car for a recall and they completed in the same day with good services call back when it complete and pull it our once you get there. Sent my car for a recall and they completed in the same day with good services call back when it complete and pull it our once you get there. More
by Gareth.T
Employees Worked With
ALLEN POEHL
March 04, 2020
Muy buen servicio de parte de el encargado en el departamento de servicios estubo dándonos información de cómo estaba avanzado el servicio de nuestra Expedition... gracias departamento de servicios estubo dándonos información de cómo estaba avanzado el servicio de nuestra Expedition... gracias More
by maryolivo87
Employees Worked With
Pablo
March 02, 2020
Maintenance check The pickup and delivery of my vehicle arranged by Donald Hansard worked perfectly. Thank you for the prompt and efficient service. Am enjoying my Li The pickup and delivery of my vehicle arranged by Donald Hansard worked perfectly. Thank you for the prompt and efficient service. Am enjoying my Lincoln MKZ. More
by Ejekingwood
Employees Worked With
Did not work with them.
March 01, 2020
Had a safety recall on my Fusion, took it in to the dealership talked with Allen Poehl in service, made an appointment for the next day, picked it up that afternoon, very easy. dealership talked with Allen Poehl in service, made an appointment for the next day, picked it up that afternoon, very easy. More
by Greg B.
Employees Worked With
Allen Poehl
