Planet Honda

Spencer was very professional and informative. He was very helpful and courteous. He answered all of our questions, and was direct and clear in his responses. I recommend him highly! very helpful and courteous. He answered all of our questions, and was direct and clear in his responses. I recommend him highly! More

From the minute I walked into the dealership and spoke with Jerry Alexander, I knew I was in good hands; he was so friendly. We talked about the CRV I was thinking about buying, and the internet price and with Jerry Alexander, I knew I was in good hands; he was so friendly. We talked about the CRV I was thinking about buying, and the internet price and info I brought in. I was able to test drive the car, and Jerry explained everything to me about the CRV. He explained everything very thoroughly regarding the price, so I could go home and discuss with my husband. I never felt pressured. After discussions with my husband and further research, we went back to Planet Honda and worked out a deal with Jerry that satisfied all. When my car came in, he sat with us and explained all its features so I understood them. Jerry Alexander is not only a great salesman, he is most helpful and very concerned that his customer is happy with their car, even after the sale. I would recommend my friends to see Jerry if they want to buy a Honda. More

I would also recommend that you do your research first before you go in to buy the car....Make sure you are a well informed customer. before you go in to buy the car....Make sure you are a well informed customer. More

I went there with one thing on my mind to leave out with a new car. Anthony not only found the car that I wanted, but got me the price I was looking for. The way planet Honda treated me was like there only a new car. Anthony not only found the car that I wanted, but got me the price I was looking for. The way planet Honda treated me was like there only concern was to make me happy. If you want a new car for the right price plus salesmen that take care of you go to Planet Honda. More

Planet Honda was recommended by Liberty Mutual for body repair of a fender scratch. Appointment was easy to make, they shuttled me back and forth from home, and the cost was reasonable. However; upon arr repair of a fender scratch. Appointment was easy to make, they shuttled me back and forth from home, and the cost was reasonable. However; upon arrival to pick up my car, there was a problem. The car was brought in for repair work of the right-front fender, and this was done quite well. When I got into the car, the seat was all the way forward, the radio station had been changed and the mirrors had all been moved. "No problem", I thought. Obviously they had to move the car around and wanted to be careful with it. I went to move the mirrors back into position for me, when I noticed that the sport mirror toggle switch on the inside of the driver side door was missing!! Nothing there, but a hole in the door panel. The manager, Paul, asked, "Is everything alright?". I said, "No", and proceeded to show him how, by some great mystery, the sport mirror toggle switch had been removed from the driver side door, when the car was brought in for exterior front end work only. Paul believed that the workers may have gotten a little aggressive while cleaning the car and wiping it down. I looked around the inside of the car and it was just as dirty (dirt, dust etc) on the inside as when I dropped it off two days prior. Nothing was wiped down. The toggle switch does not come loose or come out, because it is very difficult to pull on. In order to have it replaced, a Planet Honda technician had to take the inside part of the driver side door off, in order to install the replacement switch. If getting that switch out, or replacing it required taking apart the driver side door, why was this done when the car was not brought in for interior work? If they somehow managed to break it, while adjusting the mirrors to move the car around the lot, then why didn't somebody say something to the manager? Something doesn't sound right and I do not believe the Managers explanation. I made sure to look around the car, the second time, to make sure nothing else was missing. Something I shouldn't have had to do, but trust was lost, and that's not good! More

I left dealership a very satisfied customer and would gladly recommend thisn dealership to anyone. The service i recieve from Jose and Jay was great. they work hard meet my request. gladly recommend thisn dealership to anyone. The service i recieve from Jose and Jay was great. they work hard meet my request. More

Overall experience was good but was very disapointed in the way the dealership tried takcing on $995 to the advertised price of the vehicle by adding a pinstripe. Please don't insult my intelligence in th the way the dealership tried takcing on $995 to the advertised price of the vehicle by adding a pinstripe. Please don't insult my intelligence in this manner. Also was put back by the $400 documentation fee. Who is documenting the purchase, F. Lee Bailey and Johnny Cochran? Art was friendley and did his best to accomodate my concerns in these two matters and we were eventually able to come to an agreement thanks to Arts persistance and helpful attitude. More

Nice! We just brought a new accord sedan yesterday, starting with a couple of email back and forth, one visit to find and test drive the car, one short drive-by, and one visit to complete and pick up t starting with a couple of email back and forth, one visit to find and test drive the car, one short drive-by, and one visit to complete and pick up the car. Total process took one and half week, very smooth and fun. Almost every one we met in Planet was friendly and helpful, especially the salesman Frederick Gardner, who impressed us very much by his honesty, dedication and professionalism. From walking through almost the whole inventory parking lot physically to find my preferred selection, correcting bill error, all way to prepare and show off the car... His manager Chigbo was also very polite, the negotiation process was very straight forward and fast, no pushy at all... The reason I didn't give all full score for this dealer was some confusion during my second drive-by, but it's very minor. More

An unfortunate accident left the front end of my almost-new (20,000 miles) Hyundai Elantra in a total wreck. I was dubious that it could even BE repaired. However, Progressive Insurance said they' almost-new (20,000 miles) Hyundai Elantra in a total wreck. I was dubious that it could even BE repaired. However, Progressive Insurance said they'd stand behind the work, so I asked to have it done there. In the past, this level of repair was almost always followed by "frame straightening", and an interminable set of visits such that the car could not have been properly repaired. I felt that ONLY a factory-trained repair shop had a prayer of putting my car back together again. Although there was a slight delay receiving some parts during the repair, the body shop was prompt to keep us informed as to status, and always up to date. When the car was ready, we could not pick it up right away on Friday, so they arranged for us to settle the account at the cashier's window on Saturday, even though the body shop wasn't open. The same day, we set out for a 1,000 miles journey from NJ to Western PA, over both interstate highways and arduous rural roads. To our great delight, the car PERFORMED LIKE NEW OR BETTER! It was obvious that all tires were balanced, the suspension tuned, and the invoice showed that only new-car factory replacement parts had been used. Although the total bill was over $6,500, it saved an even greater financial loss had the car been totalled, for I would have compelely lost my down payment on the car, and been faced with starting from scratch with no trade-in on a replacement vehicle. Instead, I am driving a car with a completely new front end, 20,000 miles on the engine, and in perfect running condition. I am sure this vehicle will provide the 6-10 years of service I had projected when it was purchased, and that I won't have to prematurely dispose of it because of the accident. I would definitely recommend this body shop for their skill, courtesy, and excellence in complex repairs. Thank you, Planet Honda! More

Very friendly, helpful and easy to deal with. Great experience. Art Novell was very helpful and honest. Would definitely recommend this dealer and Art to anyone looking for a car!! experience. Art Novell was very helpful and honest. Would definitely recommend this dealer and Art to anyone looking for a car!! More