Planet Subaru

I will never buy from or receive service from planet Subaru again. This dealer was insincere from the moment the salesman told me that they were a low pressure type of dealer. I realized this after the Subaru again. This dealer was insincere from the moment the salesman told me that they were a low pressure type of dealer. I realized this after the 5th call within 4 weeks after my initial inquiry. The service department is inept. I have been there twice now for warranty issues; neither of which have been resolved. The first was a shutter in the steering wheel when turning to the right. Apparently it was my imagination. The second one was a metal rattle in the front end. They could not find or fix this problem either, but they had no problem telling me I needed new tires and brakes on a car they sold me 10,000 miles ago!!! In fact, they told me they would not pass my state inspection unless they put on new tires and brakes!!! This place is a total scam and some of the service writers are con men/women. Be very wary of planet subaru!!! More

I bought my car here. The experience was good, the people were very friendly and were not pushy, and the price was reasonable. I actually really liked this dealership at first. But then I would fi people were very friendly and were not pushy, and the price was reasonable. I actually really liked this dealership at first. But then I would find that it was nearly impossible to schedule service with them. They would even want you to leave it overnight for an oil change. And any small fix required the car to stay all day. It seemed as if they were just not equipped to do any kinds of repairs outside of the most basic services (and even then it was a stretch). It felt like they had one person for the whole service department or something, and that person was new, and didn't know too much about fixing cars unless he/she was looking at the book while doing it.. I don't know.. Just seems like they want to sell the cars, but are being forced into having a service department. Even to get an oil change you were looking at setting up the apointment three weeks to a month away at the earliest. I don't know what happened, but I started going elsewhere for service. More