Planet Subaru

Five star for the purchasing experience but one star for the service experience. Here's the what I think people should know: No half-day loaner car: On website they say you can get a loaner car even fo the service experience. Here's the what I think people should know: No half-day loaner car: On website they say you can get a loaner car even for a minor maintenance service, but this is only partially true because they only offer loaner car for a whole day. This means that you need to come in the day before, drop your car and get the loaner car, and come back the second day for pick up. If you just need a car to go somewhere else nearby during the day and come back later, it's not possible. Rude receptionist who don't know much about Subaru policy: I live and work really far away from Planet Subaru. After I explained how it's a hassle for me to drive 2 hours just to pick up the loaner car the day before and another 2 hours to pick up my own car on the day of maintenance, the receptionist said that many customers live in Boston can do this, impatiently. And when I was asking if Subaru of America offers free maintenance benefits for new Subaru cars, she kept talking about the passport program that Planet Subaru offers and gave another lecture by saying "Every service should be paid for" with a very mean tone. I am not sure if this is the kind of service you want to get when you purchased a new car with them and tried to schedule your very first maintenance. More

My wife and I have bought or leased five cars from Planet Subaru, and we have always had excellent experiences with sales and service. Recently, within a month’s time, we began a new lease on a 2023 Planet Subaru, and we have always had excellent experiences with sales and service. Recently, within a month’s time, we began a new lease on a 2023 Forester and traded in our 2016 Impreza for a 2020 Crosstrek Hybrid. Crystal was our salesperson for both cars, and she was a delight to work with. She is a friendly, down-to-earth person and a good listener. Both of us were impressed by her calm demeanor and patience throughout the entire process, and we never felt pressured for a moment. She genuinely cared about finding us the best possible deals to meet our needs. Most importantly, we are very happy with both of our new Subarus. Thank you, Crystal! More

This dealership was helpful, easy-going, knowledgable and overall, great to work with. I recommend Planet Subaru highly. overall, great to work with. I recommend Planet Subaru highly. More

PlanetSubaru of Hanover isn't just a dealership, but is also a great member of our community. They continuously support other local businesses, and donate as well. Thanks for being more than a dealership. also a great member of our community. They continuously support other local businesses, and donate as well. Thanks for being more than a dealership. More

After buying experience with another major Boston dealership where the salespeople would fabricate ANY story to keep you engaged, I was blown away that buying a car could be anything other than conte dealership where the salespeople would fabricate ANY story to keep you engaged, I was blown away that buying a car could be anything other than contentious. Planet Subaru is a shining example in what car buying SHOULD and CAN be. The caliber of Planet's sales employees is unlike any other dealership I have been to. It's obvious that Planet values its employees and they in turn take care of Planet's customers. I'd not want to have to buy a car anywhere else!!! More

I have worked in car dealerships for years. Some of them were good. Some of them were not so good. Planet Subaru is how dealerships should be. People talk about low pressure sales but they are Some of them were good. Some of them were not so good. Planet Subaru is how dealerships should be. People talk about low pressure sales but they are all about no pressure sales. Working with my salesperson Max was like working with a friend rather than a salesperson. He is very knowledgeable on the product and he's actually an enthusiast of the brand. The whole process was flawless start to finish. If you're going to buy a Subaru, buy it from Planet Subaru and ask for Max. More

Hands down the best dealership I have ever done business with. They stand by the vehicle’s the sell and are definitely in the business of making lifelong customers. with. They stand by the vehicle’s the sell and are definitely in the business of making lifelong customers. More

Unlike any car buying experience I’ve ever had - in a good way. They are low pressure and don’t play games. No waiting for hours while they go back and forth to the sales manager; they are honest and fai good way. They are low pressure and don’t play games. No waiting for hours while they go back and forth to the sales manager; they are honest and fair. I’ll definitely go back if I ever need another vehicle. It was such a positive experience. More

very disappointed in lack of transparency and sales manager not accepting responsibility for their mistakes at Planet Subaru as I was in market to purchase 2nd Ascent. will not conduct any further bus manager not accepting responsibility for their mistakes at Planet Subaru as I was in market to purchase 2nd Ascent. will not conduct any further business at planet subaru. More

I contact Planet Subaru because they had the car I was looking for on the lot. However, they were also charging a premium price and a $1,000 surcharge for out of state purchasers. I applaud them for tell looking for on the lot. However, they were also charging a premium price and a $1,000 surcharge for out of state purchasers. I applaud them for telling me all the costs on the phone and saving me the trip. 3 stars for pricing, 5 for honesty More