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Planet Subaru

Hanover, MA

4.3
121 Reviews

596 Washington St

Hanover, MA

02339

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Showing 121 reviews

December 19, 2022

After buying experience with another major Boston dealership where the salespeople would fabricate ANY story to keep you engaged, I was blown away that buying a car could be anything other than conte More

by Dbgilbe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rhonda Sommer, Max Youmans
Jan 09, 2023 -

Planet Subaru responded

Hi Dbgilbe, Thank you for the amazing review! Our mission is to do exactly what you describe, which is what we call the UnDealersip experience. It's the only way to do business that makes sense to us, and how we would want to be treated if we were our customers. I'm so glad we were able to help and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

December 13, 2022

I have worked in car dealerships for years. Some of them were good. Some of them were not so good. Planet Subaru is how dealerships should be. People talk about low pressure sales but they are More

by jamesmitchell34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max
Jan 09, 2023 -

Planet Subaru responded

Hi James, thank you for the great review and all your kind words for Max! He is a walking encyclopedia of car knowledge and a thoughtful professional. I'm very happy we were able to get you the car you wanted and give you a great experience along the way. We're glad you're part of the Planet Family! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

September 01, 2022

Hands down the best dealership I have ever done business with. They stand by the vehicle’s the sell and are definitely in the business of making lifelong customers. More

by Sears.SJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mae
Sep 21, 2022 -

Planet Subaru responded

Hi Sears, thank you for the excellent review! We absolutely are in the business of creating that kind of relationship with our customers. We're glad you're one of them! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

April 02, 2022

Unlike any car buying experience I’ve ever had - in a good way. They are low pressure and don’t play games. No waiting for hours while they go back and forth to the sales manager; they are honest and fai More

by Unhappy Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary
Apr 06, 2022 -

Planet Subaru responded

Thank you for the five stars and for sharing your experience! I hope your experience with us has made your user name ironic. Our goal is to make your purchase easy and stress-free and serve as an alternative to the experience you would have at a typical dealership. We look forward to helping you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

January 02, 2022

very disappointed in lack of transparency and sales manager not accepting responsibility for their mistakes at Planet Subaru as I was in market to purchase 2nd Ascent. will not conduct any further bus More

by 2nd Ascent Owner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales manager
Jan 04, 2022 -

Planet Subaru responded

Hi Ascent Owner, thank you for your business in the past, I'm sorry this one didn't work out. Comments like this are so rare for us that it's clear who you are, and that this was an unfortunate symptom of the supply chain issues that are plaguing every industry right now. We operate with a level of transparency that is several orders of magnitude above other dealers, but we can't control the companies who are responsible for delivering the cars to our lot. I hope that you are happy with your new car and it serves you well. Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

October 20, 2021

I contact Planet Subaru because they had the car I was looking for on the lot. However, they were also charging a premium price and a $1,000 surcharge for out of state purchasers. I applaud them for tell More

by Vermonter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Oct 25, 2021 -

Planet Subaru responded

Hi Vermonter, it's true that we are totally transparent in how we price our vehicles. The current supply shortages have increased pricing across the entire industry and we've been working hard to keep our pricing fair and competitive. We've seen some pretty extreme examples of dealers trying to charge outlandish margins over list price, but you'll never find those here. Many people like yourself have had to expand their search for hundreds (or thousands) of miles to find the car they're looking for at a fair price. We hope you found the right car closer to home, but don't hesitate to reach out if you would like us to help. Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

May 07, 2021

Kony in sales was more than kind. She explained some interesting features on the car I tested and let me provide my honest feedback when I returned, without attacking my opinions. Never once did I feel More

by Charlie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kony
May 08, 2021 -

Planet Subaru responded

Hi Charlie, thank you for the great review and for sharing your experience! It's pretty rare that we meet someone who doesn't like what we have to offer, but it's more important to us that we give you a great experience, regardless of whether you're buying anything or not. Kony is truly great at what she does, and she does it by focusing on exactly what you describe. The philosophy at Planet is to make your purchase easy, but it still has to be the perfect car for you. In this case, we didn't have the perfect car and we'd much rather discover it this way than try to undo a mistake. We hope you find that perfect car and check us out again when it's time for the next one! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

April 28, 2021

This was our first ever car purchase. It was an awesome experience dealing with a salesperson like Max. Max was very patient throughout the entire process. Not only did he answer all our queries in detail More

by Shasvat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxwell Youmans
Apr 29, 2021 -

Planet Subaru responded

Hi Shasvat, thank you for the great review and for your kind words about Max! You're right about him knowing his stuff, and he, like all the members of our sales team, wants you to have a wonderful experience every time you visit. Congratulations and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

March 19, 2021

Buying my certified pre-owned Outback from Derek at Planet Subaru was a great experience! Easy, friendly, no pressure and my car is AMAZING! I will definitely be back in the future. More

by FJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek
Mar 22, 2021 -

Planet Subaru responded

Hi FJ, thank you for the five stars and for recognizing Derek! He definitely knows his stuff and is a great example of the laid-back professionals we have here to help you find the perfect car, hassle-free. We're glad you're loving your Outback and hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

January 03, 2021

I went with with my wife last December when she bought a 2018 certified preowned Outback and was so impressed with their no pressure approach and the entire experience. The staff makes you feel comfortable More

by jmacuch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek
Feb 18, 2021 -

Planet Subaru responded

Hi jmacuch, Thank you for the great review and for sharing your experience! Derek has a lot of experience and really knows his stuff, so it's no surprise that he was able to find you exactly what you're looking for. He's also a great example of the friendly professionals we have on our sales team that will help you find the perfect car for you, without all the cheesy stuff that makes you cringe elsewhere. Congratulations (to you both) and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com

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