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Planet Subaru
Hanover, MA
130 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 130 reviews
July 12, 2020
Purchasing a car at Planet Subaru! I have purchased many cars in my lifetime, PLANET SUBARU in Hanover, MA is by far THE BEST EXPERIENCE I’ve ever had. Klaire Perkins helped me with all I have purchased many cars in my lifetime, PLANET SUBARU in Hanover, MA is by far THE BEST EXPERIENCE I’ve ever had. Klaire Perkins helped me with all of the aspects of my purchase. I was the very proud owner of the Subaru Outback within less than 24 hours. I would give them a “10” rating. Very trustworthy Dealership with helpful employees. Thank you Planet Subaru!!! More
by Patty Fahey
Employees Worked With
Klaire Perkins and Scott Forrester
November 15, 2019
Number 5! This is my fifth outback. I have worked with David Gardner for every transaction over the years. He is professional, accommodating and incredible th This is my fifth outback. I have worked with David Gardner for every transaction over the years. He is professional, accommodating and incredible thoughtful. Not to mention incredibly personable. His part of the reason we keep coming back! More
by ebarrett
Employees Worked With
David Gardner
October 29, 2019
LEMON CARS(SPECIALLY THOSE WITH LOW MILEAGE-WATCH OUT!) This Dealership is a scam and a Joke. They claim they are transparent, but they are fake like $3.00 dollar bill. Do not waste your time and save some This Dealership is a scam and a Joke. They claim they are transparent, but they are fake like $3.00 dollar bill. Do not waste your time and save some future headaches, bring your business to some place else. They are still selling people LEMON CARS. Make sure you check very carefully the Low mileage used car you are buying, there is a Red Flag on those low mileage cars they have for sale. If you take a look at BBB and YELP reviews you'll see there are more customers who bought a Lemon car from them as well. Ron DeFreitas More
by Ron DeFreitas
Employees Worked With
Planet Subaru
July 18, 2019
Best Service Director ever Matt Ryan, the service director, is absolutely outstanding. He took personal responsibility for making sure my issues were taken care of. He went abov Matt Ryan, the service director, is absolutely outstanding. He took personal responsibility for making sure my issues were taken care of. He went above and beyond in all respects. Based on my experience I will not take my Subaru anywhere else for service. More
by JohnC
Employees Worked With
Matt Ryan
May 15, 2019
Planet subaru is awesome These guys went above and beyond to get me a safe and reliable car! Not to mention the good vibes that you get when just walking through the door ther These guys went above and beyond to get me a safe and reliable car! Not to mention the good vibes that you get when just walking through the door there. The employees at planet Subaru care! And their puppies are so cute! I will def be a returning customer. More
by Kfopiano17
Employees Worked With
Lauri, james
May 08, 2019
Great salesman David Gardner! David Gardner is very knowledgeable about the product he is selling. He has a big personality! He made me feel very comfortable. David answered all of David Gardner is very knowledgeable about the product he is selling. He has a big personality! He made me feel very comfortable. David answered all of my questions. On the day I picked up my new car, David made a special trip in just for me. He had that day off. Talk about being a great guy! Love David. He is definitely a people person. Planet Subaru is Lucky to have him as an employee! More
by Makwit
Employees Worked With
Jaime McGuiness, David Gardner
February 09, 2019
Easy, stress free experience! I usually despise the car buying process but at Planet Subaru, it was enjoyable & pain free. David Gardner was very pleasant & informative. I highly r I usually despise the car buying process but at Planet Subaru, it was enjoyable & pain free. David Gardner was very pleasant & informative. I highly recommend Planet Subaru in Hanover. More
by Nana K
Employees Worked With
David Gardner
January 29, 2019
Best car buying experiance ever I have purchased many new cars for many dealerships over the last 50 years and this was my best experience ever. Planet S ubaru's slogan (the undeale I have purchased many new cars for many dealerships over the last 50 years and this was my best experience ever. Planet S ubaru's slogan (the undealership) sums it up succinctly -- none of the usual dealership nonsense ( I have to check upstairs, what do you really want to pay, pushing features and dealer adds you really don't want, etc), just a very quick and simple "which model, trim and accessories do you want?" and" here is what I can offer for a price." Same experience on the trade-in credit -- essentially matches both KBB and Edmonds within a few bucks. I chose them because of the many raving reviews and even though they were forty miles away from my home I tried them out over the many dealerships that were much closer to my home just outside of Boston. I was not disappointed, would recommend this dealership most highly and would use them again for whatever Subaru I or my wife might purchase next. More
by happy customer
Employees Worked With
Eric Urbanowicz
January 19, 2019
Not A Fair Deal "A couple of weeks ago I found out that Planet Subaru will buy quality used cars, so I called the persons listed at the dealership web site. I had a 2 "A couple of weeks ago I found out that Planet Subaru will buy quality used cars, so I called the persons listed at the dealership web site. I had a 2008 Ford Ranger Sport in excellent condition, and very low mileage for that year (54,000 miles). As a result of my call, a very nice gentleman from Plant Subaru came out to my house to look at the vehicle. After looking up the vehicle's supposed value at one of the web's car sites (Car Gurus or Kelly Blue Book), he offered me 5000 dollars for my Ranger. I accepted that deal on good faith that the info he looked up on the web was fair. They wrote me out a check, and took the Ranger that day. Today, while looking at Planet Subaru web site, I saw my Ranger listed for sale at 11,998 dollars... a mark up of 6000 dollars over or more than double what they paid me for the Ranger. I know that dealers have to make a profit, but I now feel that I was low-balled by Planet when they bought my vehicle. I also know that they will probably sell it for less, but the initial mark up gives me the feeling that not everything is on the up and up with their pricing! Not a happy camper, More
by wjdennis
Employees Worked With
James Greene
October 13, 2018
Service dept incompetent Bought an outback in 2014, fairly easy process got a good deal. I'm not sure I like my car now after 4 years because it doesn't run very smooth (only Bought an outback in 2014, fairly easy process got a good deal. I'm not sure I like my car now after 4 years because it doesn't run very smooth (only 30K miles on it and it garaged almost all the time). Service very expensive but that's the nature of the beast, but costly service shoudl be good service, right? Had almost 1000 bucks put in last interval: brakes, 2 tires, oil, alignment, and some sort of update for cold start problems. 1. Before brake job breaks seemed to be fine...now they squeal. 2, Alignment did not align the car, still drifted and steering wheel not centered. Went back and they were nice enough to re-do the alignment...or did they? Drove away and the car still drifted and the steering wheel not aligned. 3. Today is the first brisk day of the season, in the 40s...car wouldn't start. I don't know what they "updated". My instinct is to go back...again, but would they do anything? 1000 dollars and a two tires and new oil. what's more I got a survey from SUBARU itself asking a bunch of ? about the dealership, one was "did the service advisor go over with you what they did?" No. I have no idea who even worked on it, ladies at the front desk take the key and do billing. Very nice people though. So. no more Planet Subaru service for me, too much money for little results. When the car is paid off I'll try to stick with it for a year to enjoy no car payments then get another make. Thinking Volvo. More
by JHUNT
Employees Worked With
Deb
