Planet Subaru

Not A Fair Deal "A couple of weeks ago I found out that Planet Subaru will buy quality used cars, so I called the persons listed at the dealership web site. I had a 2 "A couple of weeks ago I found out that Planet Subaru will buy quality used cars, so I called the persons listed at the dealership web site. I had a 2008 Ford Ranger Sport in excellent condition, and very low mileage for that year (54,000 miles). As a result of my call, a very nice gentleman from Plant Subaru came out to my house to look at the vehicle. After looking up the vehicle's supposed value at one of the web's car sites (Car Gurus or Kelly Blue Book), he offered me 5000 dollars for my Ranger. I accepted that deal on good faith that the info he looked up on the web was fair. They wrote me out a check, and took the Ranger that day. Today, while looking at Planet Subaru web site, I saw my Ranger listed for sale at 11,998 dollars... a mark up of 6000 dollars over or more than double what they paid me for the Ranger. I know that dealers have to make a profit, but I now feel that I was low-balled by Planet when they bought my vehicle. I also know that they will probably sell it for less, but the initial mark up gives me the feeling that not everything is on the up and up with their pricing! Not a happy camper, More

Service dept incompetent Bought an outback in 2014, fairly easy process got a good deal. I'm not sure I like my car now after 4 years because it doesn't run very smooth (only Bought an outback in 2014, fairly easy process got a good deal. I'm not sure I like my car now after 4 years because it doesn't run very smooth (only 30K miles on it and it garaged almost all the time). Service very expensive but that's the nature of the beast, but costly service shoudl be good service, right? Had almost 1000 bucks put in last interval: brakes, 2 tires, oil, alignment, and some sort of update for cold start problems. 1. Before brake job breaks seemed to be fine...now they squeal. 2, Alignment did not align the car, still drifted and steering wheel not centered. Went back and they were nice enough to re-do the alignment...or did they? Drove away and the car still drifted and the steering wheel not aligned. 3. Today is the first brisk day of the season, in the 40s...car wouldn't start. I don't know what they "updated". My instinct is to go back...again, but would they do anything? 1000 dollars and a two tires and new oil. what's more I got a survey from SUBARU itself asking a bunch of ? about the dealership, one was "did the service advisor go over with you what they did?" No. I have no idea who even worked on it, ladies at the front desk take the key and do billing. Very nice people though. So. no more Planet Subaru service for me, too much money for little results. When the car is paid off I'll try to stick with it for a year to enjoy no car payments then get another make. Thinking Volvo. More

An absolutely brilliant experience …. …...... Oh yes - and the Subaru is pretty fab also ;) I have never bought a new car in the US but I have been well aware of the challenges and myth …...... Oh yes - and the Subaru is pretty fab also ;) I have never bought a new car in the US but I have been well aware of the challenges and mythology surrounding said endeavor — all of which were quickly confirmed the instant I was pushed through the front doors of two Subaru dealerships - So a couple of weeks ago we broke free from the gravitational pull of the “Atlantic nebula”, took a wide birth around and away from the blackhole better known as the “Quirk-effect” and plotted a course to Planet Subaru. Planet Subaru - It is obvious to us that you value both your employees and customers. Everyone we met in the sales Debt, Dave in finance, the service desk and the customers by the coffee machine … where all simply smiling - chatty and relaxed, and from our perspective that is all that was required. Dale - Beth and I are so pleased with having met and worked Derek and Milo - intelligent, funny, patient, knowledgable and a great sense of asking the right question and the right time ……… and that was just Milo ! Both Derek and Milo are indeed assets to your company. My only complaint is the ridiculous long services intervals as 6000 miles is way too long to wait to drive up to Planet and absorb some more of your positive and relaxed energy. I will be up sooner than my scheduled service decrees - no doubt ! I am not sure what you raison d’être is but … “bloody well done" and keep at it ! Kindest regards and heartfelt thanks. Lawrence, Beth and “Aretha Franklin" ( ….. Beth’s new Subaru) More

From sales to service, Planet Subaru is a pleasure! I want to take this opportunity to compliment and recognize two of the extraordinary members of the service team at Planet Subaru: Andy Ryan I want to take this opportunity to compliment and recognize two of the extraordinary members of the service team at Planet Subaru: Andy Ryan I have had a number of positive interactions with Andy over the last couple years and every time I come into the undealership he greets me by name and with a warm smile. He is such a pleasure to interact with and one of the many reasons I continue to service my vehicle at Planet. I have never met a more genuine team of service professionals in my life and Andy is a shining example of this. This morning’s visit to Planet was another example of Andy welcoming me to Planet regardless of whether he will be coordinating my vehicle’s service for the day. I really appreciate that and feel so valued for my business with Planet. He is a true gentleman! Allie Webb Allie welcomed me into the undealership this morning for my scheduled 60,000 mile service. She was, as she always is, very welcoming and friendly. I always feel like I am leaving my car in very capable hands. Allie takes the time to clearly explain the details of the service and makes sure I am fully aware of every important detail. Later this morning she contacted me to advise that my driver’s side front tire should be replaced due to a puncture on the sidewall that I was unaware of. She suggested that an alignment be completed as well with the replacement of the tire and also provided a clear service recommendation for fuel injection service. I was so impressed by how knowledgeable Allie was and how accommodating she was with the use of the Passport loaner vehicle. Since purchasing our 2015 Subaru Outback, I have been a fan of Planet Subaru. From Sales to Service, my wife and I have been treated like a valued part of the Planet Subaru family. It is because of the unprecedented level of service from people like Andy and Allie, that we will continue to service our vehicle at Planet and plan to purchase many more Planet Subaru vehicles in the future. More

SUPERB! Sales and service excellent and accommodating. I live in New Hampshire and traveled a long distance in very bad weather conditions and I am not one b Sales and service excellent and accommodating. I live in New Hampshire and traveled a long distance in very bad weather conditions and I am not one bit sorry I did. Worth the trip!! Would travel again to Planet Subaru to purchase another great Forester!!! More

Best car buying experience I've ever had. There was a communication issue between the dealership and Subaru USA which cost Planet Subaru about $3500. Other dealerships simply I've ever had. There was a communication issue between the dealership and Subaru USA which cost Planet Subaru about $3500. Other dealerships simply would have abandoned the sale or passed the $3500 on to the customer, but Planet ate the difference. Very impressed with their integrity and customer service focus. More

Website is fantastic While I didn't buy a car from them (I live in PA, 365 miles away) I found their website extremely informative. I am researching Subarus and the amoun While I didn't buy a car from them (I live in PA, 365 miles away) I found their website extremely informative. I am researching Subarus and the amount of information Plant Subaru provides on its site is absolutely amazing. I learned a great deal that helped me decide which model I wanted (Forester). I wish I lived closer - I'd buy from them in a heartbeat! Based on their website alone I give them 5 stars! I can't imagine how good the actual visit must be. More

Y new car The best buying experience I’ve had. David Gardner ant the entire staff were outstanding I love my new Forrester and the comfort of driving it. The best buying experience I’ve had. David Gardner ant the entire staff were outstanding I love my new Forrester and the comfort of driving it. More

Purchase of 2017 Outback Planet Subaru was very helpful in the purchase of my Certified Pre-Owned Outback. I first found out about Planet Subaru while searching car reviews on Planet Subaru was very helpful in the purchase of my Certified Pre-Owned Outback. I first found out about Planet Subaru while searching car reviews on YouTube. The videos they made were very informative. I went to the Planet Subaru website and it was packed full of information. Most of the Subaru sites were identical to each other but Planet’s stood out as much more informative. They had comparisons of non-Subaru vehicles. I was surprised that the comparisons showed all of the data that it did even if the non-Subaru vehicle had more leg room or better fuel mileage. The comparisons seemed honest & did not omit something to make one model better than the other. It saved me a lot of time comparing manuals and vehicle specifications. When I called them, even though I live in California they took the time to answer my questions. I live in California and a dealership in Massachusetts helped me to decide on the purchase of my 2017 Outback. More