Planet Subaru

Sales Review My husband and I bought a home and needed a vehicle that was large enough for us, a German Shepherd and two cats to drive cross country. After looking My husband and I bought a home and needed a vehicle that was large enough for us, a German Shepherd and two cats to drive cross country. After looking at many different SUVS, we decided the Subaru Outback was perfect for our needs. We went to Planet Subaru in Hanover MA and we were pleasantly surprised by the warm greeting from one of their employees and two dogs which we thought was great. We were then introduced to our salesman Joe. He sat down with us and listened to our needs. We were not only looking for a safe, efficient and comforting vehicle, we wanted a fair price. I believe that a fair price is one that is not only good for us but for the dealership. Our salesman Joe showed us a Subaru Outback that was in the showroom which my husband and I were already drawn to. After looking over the vehicle, my husband went on a test drive with Joe. I decided to stay back and look at their huge amount of inventory. We wanted a certain color and features that were important to us. We wanted convenience features such as comfortable seats that were power adjustable, features that were ergonomically designed, a good stereo system, enough room for our long cross country trip with our pets and enough room that we didn't feel crammed. The Outback we decided on had everything we wanted in a new SUV. We wanted an outstanding AWD system as we were moving to the Northwest where weather and road conditions were different than Massachusetts. We were very pleased with our experience at Planet Subaru. Our salesman Joe and our finance manager Scott listened to our wants and needs and never were pushy. We were grateful for all of the effort Scott put in to get us a low interest rate and a preowned certification. We drove cross country and we were very pleased with the performance, comfort and safety features. We both are very satisfied with our experience at Planet Subaru. One of the biggest things that made us buy from them was their approach to a vehicle buying process. We never felt that anyone was pushy with us or made us feel like if we didn't buy the Outback that day, we weren't going to get the same deal. I hope this review will help others with their decision to purchase their next vehicle from a Planet Subaru. More

Another great experience Planet Subaru radio commercials hooked us in last year and my husband's wonderful buying experience made us return when I started looking for a car. F Planet Subaru radio commercials hooked us in last year and my husband's wonderful buying experience made us return when I started looking for a car. For this second time we again received exemplary customer service from a staff that is a total 180 from the dreaded pressured car sales pitches. The norm at Planet Subaru in Hanover is respect for the customer, total honesty, and a true desire to find the car that suits your needs. We worked with Derek and found him to be extremely knowledgeable, very easy to talk to and able to suggest a variety of buying options. I am a former purchaser of Toyotas and most recently a Honda CRV but I would never go back based on this enjoyable shopping experience. I never thought that I would call buying a car "enjoyable" but this was! More

Outstanding knowlege of all aspects the products Sirs; My wife and I have had two meetings with MS Blaauboer recently in our quest to find and buy a new car. I am delighted to report that Ms Blaauboe Sirs; My wife and I have had two meetings with MS Blaauboer recently in our quest to find and buy a new car. I am delighted to report that Ms Blaauboer is hands down the most knowledgeable car sales person we have ever encountered. I am a very technical person; every question I asked was answered correctly and with lots of other pertinent information. Her personality and great knowledge do you dealership a huge service. After our previous visit to Planet Subaru I tried to call you folks several times but never got past the sales desk. I don't know how you reward employees for exceptional service but, be advised Ms. Blaauboer deserves something more than a "ata girl" Best regards, Francis D. Collins More

Worth the trip from the Cape! From the first e-mail response to my initial inquiry to the test drive and then to the final delivery of my new vehicle, I was treated with courtesy, From the first e-mail response to my initial inquiry to the test drive and then to the final delivery of my new vehicle, I was treated with courtesy, respect and professionalism. My questions and concerns were addressed promptly and honestly. The vehicle itself is a perfect fit for my needs. I generally hate the car buying process, but the no-pressure staff at Planet Subaru made the experience pleasant and rewarding. More

amazing visit I went to planet looking into the WRX. I was greeted at the door by Klaire. She was so warm and easy to talk with. I didnt make and appointment, I jus I went to planet looking into the WRX. I was greeted at the door by Klaire. She was so warm and easy to talk with. I didnt make and appointment, I just walked in randomly. We discussed options and what i was looking for in the car. We settled on looking at the 2018 wrx premium. You can tell by the way Klaire talks about the wrx that she truly loves and respects the car. She stands behind Subaru and she made me more confident in purchasing one. I had not driven manual in about 8 years and she was patient and let me drive around the parking lot for a bit before i was comfortable enough to hit the streets. Not once during the whole visit did she try and sell me on something else. Everyone there at planet are amazing, however if you want to be treated right and make sure you're getting everything out of your subaru go and see Klaire she's the best. More

Most pleasant transactions with rhonda and scott Worked with rhonda sommers. She was knowledgeable, helpful and very personable. Not pushy like so many auto sales people. She answered all questions i Worked with rhonda sommers. She was knowledgeable, helpful and very personable. Not pushy like so many auto sales people. She answered all questions in s calm, honest fashion. I enjoyed having such a nice person to deal with. More

Smooth and straightforward car-buying experience Online sales team does a good job of answering questions up front, so when you show up in person, it's a matter of finalizing some details, and then c Online sales team does a good job of answering questions up front, so when you show up in person, it's a matter of finalizing some details, and then coming in to sign the papers and pick up your car. Never once did I feel pressured, or anything. Every option was carefully laid out for me to choose and I was given privacy and time to consider before deciding. The added bonus is that they are pet-friendly, and the first time, I was able to bring my dog - they have a number of dogs walking around the showroom, and it felt cozy! I would highly recommend Planet for their professionalism, timely manner of doing things, and service provided. They made the car buying experience a lot less stressful than ANY other dealership I've shopped at before. More

Quick pricing, friendly, responsive We shopped many local dealers for a new Outback and spoke with Deb Brewster and Lisa Ferreira. They were really helpful in telling us about the cars a We shopped many local dealers for a new Outback and spoke with Deb Brewster and Lisa Ferreira. They were really helpful in telling us about the cars available, and made a great offer out of the gate. No playing around. Ultimately, we found a car with the exact options we wanted at another dealership, but hands down, Planet was next in line based on price alone. More

Friendly, quality dealership Everyone was so friendly. Pricing was great and all paperwork done quickly and efficiently. A comfortable low-pressure environment. And they were will Everyone was so friendly. Pricing was great and all paperwork done quickly and efficiently. A comfortable low-pressure environment. And they were willing to work within my budget. More

Great Experience! My husband and I bought our second Subaru at Planet Subaru. My husband bought his first Subaru from another dealership, and has been not quite satisfi My husband and I bought our second Subaru at Planet Subaru. My husband bought his first Subaru from another dealership, and has been not quite satisfied with their service. After visiting Planet Subaru and working with Joe, we were completely happy to have done a business with Planet Subaru. I would highly recommend Joe and Planet Subaru to anyone who is shopping for a car. More