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Planet Subaru

Hanover, MA

4.3
121 Reviews

596 Washington St

Hanover, MA

02339

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Showing 121 reviews

August 01, 2017

Excellent from start to finish I truly had a tremendously positive experience purchasing my car. Salesman (RJ) was extremely knowledgable, pleasant and patient. Everyone I encounter More

by cofonej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RJ
Aug 03, 2017 -

Planet Subaru responded

Thank you for recognizing RJ and the whole team. We're earnestly trying to revolutionize the car business one enjoyable sale at a time. We're happy that you appreciate what we're trying to do! Best, Dale Lathrop, General Manager

July 26, 2017

Great Customer Service at Planet Subaru Planet Subaru was the easiest dealership and car buying experience I've ever had. Nic was friendly, easy to do business with and quite knowlegible. More

by Nat*
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic
Jul 31, 2017 -

Planet Subaru responded

Nat, we've known Nic since he joined us in 2009, and that friendly demeanor is sincere and genuine. We love working with him because he makes the day go by happier! Thanks for recognizing him. Best, Dale Lathrop, General Manager

July 20, 2017

Welcoming and informative staff especially sales and finance I found staff willing to go at my pace and not pushy. I am more than comfortable going back to Planet with questions. Thank you More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Dednah and Scott Forrester
Jul 23, 2017 -

Planet Subaru responded

Thanks JD. The no-pressure approach is a lot less stressful on us and our customers! Best, Dale Lathrop, General Manager

July 12, 2017

bought a new forester We're extremely pleased with the service provided by Rhonda, our salesperson. She was highly skilled and professional. It was a pleasure dealing with More

by margaret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda, Jamie
Jul 18, 2017 -

Planet Subaru responded

Margaret, thank you for recognizing Rhonda and Jaime. We're proud of the many wonderful women and men on our team. See you in service! Best, Dale Lathrop, General Manager

July 05, 2017

Great Experience We bought a new car with them and the experience could not been better. Everybody at the dealer were very friendly, helpful and knowledgeable. We got More

by AR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klaire Perkins
Jul 18, 2017 -

Planet Subaru responded

Thanks, AR, for recognizing so many members of our team. It takes a lot of good people working together to offer the "undealership" experience, and your affection makes it so enjoyable for us! Best, Dale Lathrop, General Manager

July 03, 2017

Perfect setting The car buying experience at planet Subaru is very pleasant. No pressure I mean this place feels more like a library or resource center than a car de More

by howitzer11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mak
Jul 18, 2017 -

Planet Subaru responded

Howitzer11, thank you for unloading your 5-startillery on Ryan. Ryan loves what he does and we love having him! Best, Dale Lathrop, General Manager

June 29, 2017

We happily recommend Planet Subaru based on this experience! Rhonda, our Purchase Partner, was extremely helpful, guiding us through the process of selecting and purchasing the Forester that best met our needs a More

by Ceil R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda Sommer, Jaime McGuinness
Jul 02, 2017 -

Planet Subaru responded

Ceil, thank you for sharing your positive experiences with Rhonda and Jaime. In an industry where only a small fraction of the service providers are women, we're proud that women comprise a big 30% of our team. Great women and men are the power behind our "undealership" approach. Best, Dale Lathrop, General Manager

May 20, 2017

Planet Subaru and Scott Chandler gets 5 stars !!! While still in California and in the process of moving to Massachusetts, I contacted Planet Subaru and worked with sales representative, Scott Chandle More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Chandler
May 22, 2017 -

Planet Subaru responded

Thanks, Gary, for sharing so much about Scott and our unique approach to selling cars. We're always flattered when someone publishes a brief "nice job, guys" review but this one is like a detailed playbook for our whole model of retailing! Best, Dale Lathrop, General Manager

May 10, 2017

Subaru cares about more than just cars Planet Subaru is a company that doesn't just care about selling cars. They care about the community they reside in and are generous enough to partner More

by Tatiana Joyce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klaire Perkins
May 15, 2017 -

Planet Subaru responded

Tatiana...we attract a lot of attention with our support of Standish but it's just one part of our commitment to offer an alternative to the typical dealership. Thanks for supporting us! Best, Dale Lathrop, General Manager

May 06, 2017

Bought car same day! David Gardner was helpful, honest and professional. I bought a car that had been retooled by the company and he explained it all clearly. I felt that More

by newcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Gardner and his boss
May 07, 2017 -

Planet Subaru responded

We like to review the history of our used cars so you know a lot about what you're buying before you make your decision. Thanks for recognizing David and his "boss(!)' Nate. Best, Dale Lathrop, General Manager

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