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Planet Subaru

Hanover, MA

4.8
130 Reviews

596 Washington St

Hanover, MA

02339

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Showing 130 reviews

September 18, 2017

Outstanding knowlege of all aspects the products Sirs; My wife and I have had two meetings with MS Blaauboer recently in our quest to find and buy a new car. I am delighted to report that Ms Blaauboe More

by Fran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MS Laurie Blaauboer
Sep 21, 2017 -

Planet Subaru responded

Francis, thank you for recognizing Lauri and her commitment to providing an "undealership" experience. It's the rare business that can boast of someone with her character and professionalism, and we're proud that she's on our team! Best, Dale Lathrop, General Manager

September 08, 2017

Worth the trip from the Cape! From the first e-mail response to my initial inquiry to the test drive and then to the final delivery of my new vehicle, I was treated with courtesy, More

by naborn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Powell (sales), Scott Forrester (finance), Meg Brewster (initial response to e-mail inquiry and personal phone call), Ally ? (service counter)
Sep 08, 2017 -

Planet Subaru responded

Thanks for making the drive! You are one of many who see the benefits of spending a few extra minutes in the car in order to enjoy the car buying experience. We appreciate you making the extra effort and also for recognizing RJ, Scott, and Deb. Best, Dale Lathrop, General Manager

September 04, 2017

amazing visit I went to planet looking into the WRX. I was greeted at the door by Klaire. She was so warm and easy to talk with. I didnt make and appointment, I jus More

by starravia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaire
Sep 04, 2017 -

Planet Subaru responded

Thank you for recognizing Klaire, one of many saleswomen (and men) at Planet that brought no bad "car biz" habits to Planet because we recruited them from outside the car business. See you in service for your first oil change! Best, Dale Lathrop, General Manager

September 02, 2017

Most pleasant transactions with rhonda and scott Worked with rhonda sommers. She was knowledgeable, helpful and very personable. Not pushy like so many auto sales people. She answered all questions i More

by Avignonfrance
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rhonda diners and Scott forester.
Sep 04, 2017 -

Planet Subaru responded

Merci, Avignon! This is the experience we strive to offer to everyone, and we're delighted to know that we succeeded with you! Best, Dale Lathrop, General Manager

August 31, 2017

Smooth and straightforward car-buying experience Online sales team does a good job of answering questions up front, so when you show up in person, it's a matter of finalizing some details, and then c More

by adas284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauri
Sep 04, 2017 -

Planet Subaru responded

Thank you for recognizing Lauri and our Internet Managers, Deb, and Lisa. We are flattered to hear that your experience conformed with our aspirations to be deliver an "undealership" experience! Best, Dale Lathrop, General Manager

August 22, 2017

Quick pricing, friendly, responsive We shopped many local dealers for a new Outback and spoke with Deb Brewster and Lisa Ferreira. They were really helpful in telling us about the cars a More

by Stace C
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deb Brewster, Lisa Ferreira
Aug 25, 2017 -

Planet Subaru responded

Stace, thanks for complimenting Lisa and Deb. "Less price and more nice" has been a winning formula for us over the years. Best, Dale Lathrop, General Manager

August 20, 2017

Friendly, quality dealership Everyone was so friendly. Pricing was great and all paperwork done quickly and efficiently. A comfortable low-pressure environment. And they were will More

by Familycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Chandler
Aug 25, 2017 -

Planet Subaru responded

Thanks for recognizing Scott. We're not the closest dealership to Boston, so we've learned that we need to give folks some compelling reasons to spend a few extra minutes coming to see us...better prices, nicer cars, friendlier people. Best, Dale Lathop, General Manager

August 14, 2017

Terrible Avoid this dealership and service department like the plague!! I bought this heap of a Forrester last year from them and the engine block required r More

by matsmith
Recommend Dealer
No
Employees Worked With
Zzz
Aug 18, 2017 -

Planet Subaru responded

Matt, you posted this angry review while you were still in the dealership, after authorizing the repair but before we had even finished the job. And all week our Service Director has been trying to reach you, but you won't answer the calls or return his multiple voice mails. We work very hard to distinguish ourselves from the typical dealership, but we can't address your concerns if you won't communicate with us. You bought a 2011 Forester with 76,000 miles at a good price and we have stood behind it. Six months after you bought it, your car required a new engine so we replaced it at no charge to you and we provided a loaner car. Now, after you've owned the car for the better part of a year and have driven over 10,000 miles, your car needed a minor part replacement and you approved the estimate. We performed the job promptly, professionally, and courteously. If your anger has subsided and you're willing to work with us, please call our Service Director, Matt Ryan, at 781-826-9910 x125. Thanks, Dale Lathrop, General Manager

Aug 18, 2017 -

matsmith responded

I have every right to be "angry" after I was sold the lemon of a car last year. After purchasing that heap at market value and being strung along the engine block only (with not all associated parts needing replacement for the record) "may" need replacement from the noise I was concerned with shortly thereafter. It was only after the Massachusetts legal lemon law time frame did your service department conveniently take this car and fix it (multiple oil top offs at your dealership). When voicing my concerns the car was no longer the same and I wished to turn it in for something "better" I was told the loss would be over thousands over dollars less. Fine, I was suckered in buying the lemon. What prompted my "angry" Post and final straw was the fact the oil pan screw was stripped and I was required to pay for a new oil pan. PLANET SUBARU IS THE ONLY ONE WHO'S TOUCHED THE CAR. Either you sold it to me like this or your dealership stripped the nut! Our trust with Planet Subaru is forever broken.

August 14, 2017

Great Experience! My husband and I bought our second Subaru at Planet Subaru. My husband bought his first Subaru from another dealership, and has been not quite satisfi More

by S. Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Harris
Aug 14, 2017 -

Planet Subaru responded

Thank you for recognizing Joe and our unique "undealership" approach to selling cars. Best, Dale Lathrop, General Manager

August 01, 2017

Excellent from start to finish I truly had a tremendously positive experience purchasing my car. Salesman (RJ) was extremely knowledgable, pleasant and patient. Everyone I encounter More

by cofonej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ
Aug 03, 2017 -

Planet Subaru responded

Thank you for recognizing RJ and the whole team. We're earnestly trying to revolutionize the car business one enjoyable sale at a time. We're happy that you appreciate what we're trying to do! Best, Dale Lathrop, General Manager

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