Planet Subaru

Stress free process! This is the 2nd vehicle we have purchased at Planet Subaru. Klaire, our sales person was extremely a friendly, helpful and knowledgeble professional This is the 2nd vehicle we have purchased at Planet Subaru. Klaire, our sales person was extremely a friendly, helpful and knowledgeble professional who made this process stress free from the moment we walked through the door to the day we drove the car away. She has followed up with us on a regular basis this the purchase to answer any questions related to our Forester. Our next vehicle will be purchased from Planet Subaru! More

Thank you Dear Planet Subaru, I can't thank you enough for your generosity to Standish Humane Society. Your continued support has helped save many lives and r Dear Planet Subaru, I can't thank you enough for your generosity to Standish Humane Society. Your continued support has helped save many lives and reduced the overpopulation on the South Shore. Regards, Barbara Standish Volunteer and former Board Member More

Great Dealership and Service Center I purchased my 2014 Subaru Forrester a few years ago mainly because Planet Subaru was a major sponsor for DoggiePawLooza, our main fundraiser at Stand I purchased my 2014 Subaru Forrester a few years ago mainly because Planet Subaru was a major sponsor for DoggiePawLooza, our main fundraiser at Standish Humane Society. Now, I have become an avid Subaru owner. My car has been so reliable; never giving me any problems. It performs just as well in the snow as the 4 wheel drive I had before buying my Subaru. I love the visibility I have with my Forrester that I did not have with my previous Toyota. I enjoy the pet friendly atmosphere and the friendliness of everyone working there. The service department is very accommodating and services my car in a timely manner. Planet Subaru has continued to be a generous supporter of Standish Humane Society, and I will continue to be a very satisfied Planet Subaru customer. More

Incredible ownership and staff!! This is not a "pitch" dealership. From the moment you enter the door expect to be warmly greeted with a no pressure well versed "purchase partner". Th This is not a "pitch" dealership. From the moment you enter the door expect to be warmly greeted with a no pressure well versed "purchase partner". This dealership is also environmentally conscious and pet friendly! Klaire, my purchase partner, answered all my questions in a professional friendly manner. I have to mention they also support local non-profits and recently donated over $40,000 to an animal shelter, Standish Humane Society!! Check them out you won't be disappointed!! More

Previous owner of a Toyota We at Standish Humane Society are so grateful to Planet Subaru for all their support throughout the years. Their generosity with all the homeless ani We at Standish Humane Society are so grateful to Planet Subaru for all their support throughout the years. Their generosity with all the homeless animals and all the great reviews from other Subaru owners convinced me to trade in my Toyota for a Subaru and I absolutely love it. More

New car owner and loving it! I have been a Subaru owner for the past 10 years and it was finally time to replace my 2006 Impreza. I came to Planet as a first time buyer and could I have been a Subaru owner for the past 10 years and it was finally time to replace my 2006 Impreza. I came to Planet as a first time buyer and could not be more thrilled. My salesman, Nic, was extremely knowledgeable and kind. He made the process enjoyable and I left with my dream 2017 Impreza at a great rate. The business manager, Dave, was also great. He got me through all of the business but also was great to chat with. Before I knew I would be getting such an amazing deal on a new car, I spoke with Lisa about a used inquiry. Even after I was not considering used, she checked in and was happy to chat on my further visits. Overall, Planet really kills it in the service and sales department. Everyone on the team is down to earth and friendly with eachother and their customers. I am glad to officially be a Planet customer! More

Amazing! What an amazing place. Not what you thought you'd see about a car dealership huh? Trust me. Buy from this place. Buy from Scott Chandler. We got to si What an amazing place. Not what you thought you'd see about a car dealership huh? Trust me. Buy from this place. Buy from Scott Chandler. We got to sip coffee, pet dogs, and drive away with an amazing car after a successful trade in. This place is awesome! More

Lackluster Service Wipers stopped working on car while driving on the highway in a rainstorm. My wife and I drove to Planet Subaru in Hanover and explained we felt the w Wipers stopped working on car while driving on the highway in a rainstorm. My wife and I drove to Planet Subaru in Hanover and explained we felt the wiper motor had died. I was told there would be a $110.00 diagnostic charge. That seemed a little strange as I thought it was fairly obvious what the problem would be. ( I complained to the service writer, Nicky Moberg, twice that there was no reason for that charge and she disagreed.)This was on a Saturday and the part was unavailable , so it was determined the car would be ready probably by Tuesday. We were provided with a loaner car. However it was stated there would be a $35.00 charge for the rental. I called the dealership on Monday morning and spoke to Matt Ryan, Service Director, to complain about the diagnostic charge and loaner fee. Those charges were subsequently removed. On Tuesday the car was ready and my wife picked it up. It was raining again and as soon as she turned on the wipers a plastic shroud piece ( that fits in that spot near the windshield where leaves and snow collect) was loose and flipped up. As she was reentering the dealership to explain this an employee attempted to fix it in the parking lot. No luck. Car was brought back into the shop for 15 minutes and returned to her. Less than two miles from the dealership the part blew off on Route 53 in Hanover, MA. She retrieved the part. That night with me holding the flashlight in the rain she popped the part in and replaced it properly. This Wednesday morning I called the Service Director again( as it states on the bill they want you to inform them if you aren't completely comfortable with your service experience). During the call the Director, Matt Ryan, was somewhat defensive and stated that,"anyone can make a mistake". But three mistakes: 1. left plastic part unattached just below windshield. 2. He stated he was the one who tried to repair it in the parking lot 3. Part supposedly was attached during 15 minutes it was brought back into the shop. Bottom line- Can you imagine the kind of engine service you might be getting if they can't properly replace this 20 cent part with three tries ( don't they have a system to check their work).It's almost like changing your tire and not putting a lug nut back on the wheel. My wife replaced the part in less than a minute. Go figure. Time to look for a new dealership! More

Thank you!!! Let me just say that KLARIE is So Awesome!!!! Great service very professional. I am so happy Love it. Amazing job thank you so much Let me just say that KLARIE is So Awesome!!!! Great service very professional. I am so happy Love it. Amazing job thank you so much More

Always Top Notch The definition of customer service and service is Planet Subaru - Hanover. The Service technician/the person who serviced the vehicle are the one's wh The definition of customer service and service is Planet Subaru - Hanover. The Service technician/the person who serviced the vehicle are the one's who keep the the vehicle going for as long as you you want to keep the vehicle. So be nice to them. More