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Platinum Chevrolet

Santa Rosa, CA

Overview
Employees
Reviews
Vehicles
4.4
746 Reviews
The team at Platinum Chevrolet would like to welcome you to our dealership in Santa Rosa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.9
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3001 Corby Ave

Santa Rosa, CA

95407

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Showing 746 reviews

January 15, 2026

No interest in helping, felt ripped off paying 225 for a “ diagnostic” that did nothing to help my SUVs rattle More

by Vega707u
Recommend Dealer
No
Employees Worked With
Odin Borja
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Jan 19, 2026 -

Platinum Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. David Barnes, General Manager

Jan 20, 2026 -

Platinum Chevrolet responded

Thank you for allowing us to get in contact with you and attempt to remedy the situation. I understand you are in contact with our Service Manager, Eric Rumsower. I'm hopeful we'll be able to assist you further and find acceptable resolution. Thank you for reaching out and we look forward to being of service. Best, David Barnes General Manager Platinum Chevrolet

Jan 21, 2026 -

Platinum Chevrolet responded

We look forward to seeing you next Monday to hopefully further resolve the rattle issues. Thank you for bringing the vehicle by and speaking directly with our Service Manager, the rattle issues can sometimes be very difficult to fix but we will do all we can to correct the issue for you. Thank you again and have a great day!

January 15, 2026

Odin was attentive and kept us updated on servicing our EV. There were delays, probably due to staff shortages, but they identified the issue and provided appropriate options. Somewhat disappointed in wa More

by rogerbg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Odin , KEITH BUTLER
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Jan 16, 2026 -

Platinum Chevrolet responded

Thank you so much, Roger, for your review! We are so glad that Odin and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Platinum Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Rumsower, Service Manager

January 13, 2026

Dealership recommended new front tires due to a bulge, I ordered those, then when they came in, dealership said the can't install tires on a corvette, and recommended I go to a private business (cartronics) More

by patgannon
Recommend Dealer
No
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Jan 14, 2026 -

Platinum Chevrolet responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Eric Rumsower, Service Director, Platinum Chevrolet (707) 324-2046

January 10, 2026

The dealership thu Jose Delgado has been excellent, he was able to address the issues with my car, he even arranged for a courtesy car to bring me home and back, he was polite and made sure that my car wa More

by Teresitaborja
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSE DELGADO
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Jan 10, 2026 -

Platinum Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Eric Rumsower, Service Manager

January 09, 2026

Jose did a wonderful job in keeping me in the loop with progress of my vehicle More

by Eliseoce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2026 -

Platinum Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Rumsower, Service Manager

January 07, 2026

Good efficient got the job done quickly very happy with all the service Great job More

by danjwow
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSE DELGADO
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Jan 07, 2026 -

Platinum Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Platinum Chevrolet, we look forward to having you as a valued customer for many years to come! Eric Rumsower, Service Manager

January 06, 2026

Joshua Moreno was very helpful, & knowledgeable on all the Chevy's I looked at, he made the process easy & fun! My only complaint was the annoying flickering lights in the showroom that made me nearly hav More

by nealahayes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Moreno
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Jan 06, 2026 -

Platinum Chevrolet responded

Thank you so much for your kind words and for recognizing Joshua’s dedication—he truly goes above and beyond to make every experience smooth and enjoyable. We’re sorry about the flickering lights and appreciate you bringing it to our attention. Your comfort matters to us, and we’re already working on a fix. Enjoy every mile in your new Chevy!

January 04, 2026

Communication was not great text messaging not great when explaining 13,000 worth of work phone call should be made More

by Asaxton74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER
Report | Print
Jan 06, 2026 -

Platinum Chevrolet responded

Thank you for sharing your feedback. We sincerely apologize that our communication fell short during your recent service experience—especially when discussing something as significant as $13,000 in repairs. You're absolutely right: conversations of that magnitude deserve a personal phone call, not just a text. At Platinum Chevrolet, we pride ourselves on being customer-focused, and that means ensuring every customer feels informed, respected, and supported throughout the process. Your comments are a valuable reminder that how we communicate is just as important as what we communicate. We’re actively reviewing our communication protocols to ensure that high-value or complex service recommendations are always handled with the care and clarity they deserve—including a direct phone call from a service advisor. Your experience is helping us improve, and for that, we’re truly grateful. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to our service manager at your convenience. Thank you again for your honest feedback—and for giving us the opportunity to do better. Warm regards, The Platinum Chevrolet Service Team

January 04, 2026

They did the oil change in less than one hour, I didn't have to wait that long. More

by Flrroges29
Recommend Dealer
Yes
Employees Worked With
KEITH BUTLER, KEITH BUTLER
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Jan 04, 2026 -

Platinum Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Rumsower, Service Manager

January 03, 2026

Thanks All right Correct Okay Yep ? ? ?? Yep Correct Okay Yep Yep Okay Okay ?? More

by ROBERTOHIGAREDA690
Recommend Dealer
Yes
Employees Worked With
Yes
Report | Print
Jan 04, 2026 -

Platinum Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Rumsower, Service Manager

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