Platinum Chevrolet

As someone who has purchased many vehicles over the last 23 years, I’m no stranger to the process. I’ve bought three vehicles from Platinum Chevrolet specifically, and to be honest, I walked in this time wi 23 years, I’m no stranger to the process. I’ve bought three vehicles from Platinum Chevrolet specifically, and to be honest, I walked in this time with a fair amount of skepticism. My past experiences with their maintenance department had left me underwhelmed—to the point where I’ve previously pulled my vehicle out of service and gone elsewhere due to long waits and a total lack of basic customer amenities. The Sales Experience: TJ & The 'Late' Start I had an appointment with TJ, a young man who initially arrived a few minutes late. While that might have been a rocky start, his explanation was perfectly excusable, and we actually ended up laughing about it later. TJ has a top-notch attitude; he’s engaging, professional, and genuinely fun to talk to while navigating the paperwork. He is a massive asset to this company, and I’d highly recommend they do whatever it takes to keep him on the team. The 'D' Grade for Amenities The one thing that hasn't changed at Platinum Chevy over the years is the lack of customer care in the waiting area. When you’re about to spend a significant amount of money on an expensive truck, being told the water machine is 'probably broken' and directed to a vending machine is unacceptable. For a brand like Chevy, basic amenities like coffee and water should be squared away for people waiting on sales or maintenance. This part of the experience was a solid D. The Turning Point: The Back-Office Brew I jokingly told TJ that if they dropped the price of the truck even further, I’d personally go out More

Andrew was very patient I was not happy that I was told I could not pay cash and should have insisted. The interest rate is over and beyond high- but I agreed to it , that was stupid on my part. Live & Learn could not pay cash and should have insisted. The interest rate is over and beyond high- but I agreed to it , that was stupid on my part. Live & Learn. More

Helpful, prompt Since I bought my vehicle completely online, Lakitta made a custom video for me where she showed me around the main display and suggested a few things that I might want to change or lear online, Lakitta made a custom video for me where she showed me around the main display and suggested a few things that I might want to change or learn more about. I found that really helpful! More

Salesman Bryan met me at my car and listened to the reason for my visit. He hooked me up with the appropriate car for my needs. Mark stepped in to close the deal with pricing I could manage. reason for my visit. He hooked me up with the appropriate car for my needs. Mark stepped in to close the deal with pricing I could manage. More

Handled everything as best they could and provided what I needed for a good experience as everything got repaired. needed for a good experience as everything got repaired. More

I had a great experience with Odin, the service agent who helped me with my car repair appointment. From start to finish, he was incredibly friendly, professional, and easy to work with. He took the time to helped me with my car repair appointment. From start to finish, he was incredibly friendly, professional, and easy to work with. He took the time to clearly explain what needed to be done, answered all of my questions, and made the entire process feel simple and stress-free. It’s not always easy dealing with car repairs, but he made it such a smooth experience. I truly appreciated his communication and positive attitude. Highly recommend working with him! More

My experience was positive. The communication was great and even with challenges they got my repair done quickly. The communication was great and even with challenges they got my repair done quickly. More

Craig Dekoning was excellent throughout the buying process. He kept in constant communication and his genuine concern was appreciated. I will definitely be a repeat customer due to Craig‘s professiona process. He kept in constant communication and his genuine concern was appreciated. I will definitely be a repeat customer due to Craig‘s professionalism. More

Communication has been excellent, the guys were very knowledgeable. Extra videos and photos were sent over quickly. knowledgeable. Extra videos and photos were sent over quickly. More

My car broke down. Jose got me in right away. Let me know if a couple other needs. Fixed everything and kept me updated. Great service Jose got me in right away. Let me know if a couple other needs. Fixed everything and kept me updated. Great service More