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Platinum Chevrolet

Santa Rosa, CA

Overview
Employees
Reviews
Vehicles
4.5
720 Reviews
The team at Platinum Chevrolet would like to welcome you to our dealership in Santa Rosa, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.9
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3001 Corby Ave

Santa Rosa, CA

95407

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Showing 404 service reviews

April 10, 2026

I enjoyed the experience of the service department at Platinum Chevrolet, Santa Rosa, California, and would consider going back there again. More

by jmorgan34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph
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Apr 10, 2026 -

Platinum Chevrolet responded

Thank you for sharing your experience with our GMC Yukon XL service. Jose and the service team are pleased to know you’d consider returning. We look forward to assisting you again. Eric Rumsower, Service Manager

April 09, 2026

Intake was good and communication afterward not great. No text or phone updates. Was told 3 hours and it took 6. Also something I pointed out didn't get fixed More

by stanleycordero
Recommend Dealer
Yes
Employees Worked With
Jose
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April 07, 2026

Good They were polite and professional No thanks I have to get back to work More

by joseph.pease
Recommend Dealer
Yes
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Apr 08, 2026 -

Platinum Chevrolet responded

Thank you for the review, we hope you have a great day!

April 03, 2026

Always great Odin is always friendly let me knw that Jose would help out, Jose was nice getting me checked in and helping me. I did wait fOr my vehicle to be serviced was not a long wait time. everything we More

by EROSAS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2026 -

Platinum Chevrolet responded

It’s wonderful to hear Jose made your check-in friendly and efficient. Thank you for trusting us to service your Chevrolet Equinox and for your patience during the brief wait. We look forward to assisting you again. Eric Rumsower, Service Manager

April 02, 2026

Poor communication. Over promised and under delivered. Took over a week to fix my car due to a delay in getting the part. However, each day I was told that the part shou More

by danewhitham
Recommend Dealer
No
Employees Worked With
Joseph
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Apr 03, 2026 -

Platinum Chevrolet responded

We are sad to hear of your most recent experience with us. Your service writer was out due to the birth of a child and we thought we had processes in place to make sure that everyone was taken care of, however we fell short here on your behalf and we apologize. While we can't control the parts delays, we can certain control our clear and accurate information to you. That being said, if the shipment updates tell us that a part will be here the next day and we pass that information along while trying to stay in contact then that is somewhat out of our control as well. We appreciate the feedback as this allows us the opportunity to look at our processes and be better going forward. Thank you again and we hope you have a great day!

April 02, 2026

Upset over initial phone call for service for a routine oil change. Whoever made the appointment quick check engine light as the reason for the appointment. My car is my baby. I don't want anything like th More

by dezimpher
Recommend Dealer
No
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Apr 03, 2026 -

Platinum Chevrolet responded

Thank you for the feedback here. We have reviewed your visit in its entirety with our staff. There were a couple of honest mistake/incorrect clicks on our Service Writer's part. For the appointment, he clicked the incorrect 'reason' button, but that was quickly corrected when you arrived- it's possible we did a poor job of reassuring you of that, so we apologize. The transmission service coming up in 2000 miles we will absolutely recommend that 100% of the time. We don't know when we see vehicles the next time (usually the next oil change in 3-5000 miles) and 2000 miles is certainly within the window of recommendation and standard practice for us to recommend what is upcoming. As for the discount, we clicked the discount field, however it was the wrong discount line and only applied the 7% discount versus the next line down for the Corvette Club of 10%, but we were able to get that updated quickly. Thank you again for the feedback, this is invaluable for us to be able to train and counsel our folks to make sure we provide the top-level service we expect going forward. Have a wonderful day!

March 31, 2026

Quick, easy, great customer service Everything went well, Odin was very communicative and helped me understand the mechanic's recommendations. More

by amandarosy
Recommend Dealer
Yes
Employees Worked With
Odin
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Apr 01, 2026 -

Platinum Chevrolet responded

Thank you for the kind review, we're glad to hear that you had a great experience with us! We look forward to serving you again in the future. Have a great day!

March 31, 2026

It was amazing as always Jose is the best advisor I was satisfied with my service More

by Diogocarrillo858
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 31, 2026 -

Platinum Chevrolet responded

It’s wonderful to hear your service experience was excellent and that our service advisor met your expectations. Thank you for trusting us with your Honda Pilot. We look forward to welcoming you back for future maintenance. Eric Rumsower, Service Manager

March 31, 2026

Jose, the service rep, as very good at answering all my questions. The customer lounge was great since I stayed the 2 hours until the service was done. More

by Richard Shaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
ERIC RUMSOWER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2026 -

Platinum Chevrolet responded

It’s great to hear that Jose answered all your questions during your GMC Sierra 2500 service. We’re glad our lounge provided a comfortable spot during your two-hour wait. Thank you for the five-star rating! Eric Rumsower, Service Manager

March 30, 2026

Very pleasant experience with platinum Chevrolet. Everything and everyone was very kind and helpful. Will return! More

by alycaboom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
ERIC RUMSOWER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2026 -

Platinum Chevrolet responded

Thank you for trusting us with your Chevrolet Tahoe service. We’re delighted our team provided a pleasant and helpful experience and look forward to welcoming you back. Eric Rumsower, Service Manager

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