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Plaza Cadillac

Leesburg, FL

Overview
Employees
Reviews
Vehicles
4.7
1,920 Reviews
Plaza Cadillac was established in October of 1995, and consistently ranks as one of the nation’s top Cadillac dealers for sales and customer satisfaction. Our primary areas of sales and service are here in Lake and Sumter counties, but many of our customers come from throughout the State of Florida. We take tremendous pride in the level of service that we provide, and we do it by keeping in mind all of the expectations that our customers have for premium dealership. We are dedicated to making sure that our customers drive off of our lot feeling completely satisfied their purchase or service experience. We are passionate stewards for Cadillac who take pride in helping our customers celebrate their success. We realize that consumers don’t buy Cadillacs because they have to, but rather because they want. Driving a Cadillac is a reward to yourself for your hard work and achievements, and we are here to help. Since our opening in 1995 we have supported our local community to give back as much as possible. We are active in the local Chambers of Commerce, civic organizations and support many local charities. By dealing with Plaza Cadillac, you also help support these wonderful local causes. We offer you our sincere gratitude for your consideration. Without you, none of this would be possible.
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8893 US-441

Leesburg, FL

34788

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Showing 1,920 reviews

February 02, 2019

Incompetence Had to take car back four times for parts that were forgotten to put back in car. There is no quality assurance and vehicles should be inspected befo More

by carlos.obeso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick at service , Greg Yager
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Feb 02, 2019 -

Plaza Cadillac responded

Carlos, I have looked into this situation. Our records indicate that the vehicle has numerous leaks. We were given the ok to replace the valve cover gasket which is only one of the areas that needs attention. I do apologize that we did forget to put back on a couple of engine covers once the job was completed. Once we were notified, we sent our Roadside Service technician out to replace them to avoid an extra trip back to the dealership for you. I also was made aware of another issue that was fuel tank and canister related. We do pride ourselves in our Service but other than the "missing parts" which were brought to you at our time and expense, I cannot find anything that shows a level of incompetence on our part. Greg Yager General Manager

February 01, 2019

great as always! love coming here for car service.... always a great experience! everyone is nice and they work with you to get what you need! i highly recommend More

by JULLLIETTE77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry snd Steve..... Ron? Driver? all excellent
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Feb 02, 2019 -

Plaza Cadillac responded

Julliette, thanks so much for your patronage and positive review of our dealership. We appreciate your business very much. Greg Yager General Manager

February 01, 2019

The experience was wonderful My wife showed up they took care of her right away they treated her like a queen that she is, that’s so important to me that somebody is watching ove More

by tomschettino@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bianchi made sure I wife was taken care of great guy
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Feb 01, 2019 -

Plaza Cadillac responded

Tom, So glad to hear that everything met all of your expectations with your Service visit. Thanks so much for your patronage and wonderful review. Greg Yager General Manager

January 31, 2019

Great experience I did not have an appointment but because of my car problem the service department got me into the shop within a short time and find the problem which More

by Duckin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Harry
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Feb 01, 2019 -

Plaza Cadillac responded

Thanks so much for your great review of our Service department. We greatly appreciate your business and look forward to serving you in the future. Greg Yager General Manager

January 31, 2019

Twice is not so good...thrice is not so nice! After basic service of oil/ filter change and tire rotation, had to delay departure to home (>20 mi.) due to tire pressures not reset to vehicle spec More

by DPERR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Coordinator Harry ? Why are sales and manager names listed when visit is service related????
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Feb 18, 2019 -

Plaza Cadillac responded

I certainly understand your frustration with the situation. Please feel free to contact the Service Manager, Patrick Bianchi, and express your concerns since we don't have a contact name or phone number for this post. I have made him aware of this review and he is looking forward to speaking with you. We would appreciate the opportunity to rectify the situation and turn a bad situation into a better one. Greg Yager Plaza Cadillac

January 30, 2019

Professional and efficient as always I brought my 2003 Corvette in for an oil change, transmission fluid change and wiper blades. All completed to my satisfaction. Also had car washed. More

by ITZFUN03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Akarcay
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January 30, 2019

Very professional staff. Through and explain details. Very happy with the staff. Professional, through.and prompt. When I called for service they got me in right away. You were unable to do the necessary More

by Bonnie1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ballard
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January 29, 2019

Warranty Battery Replacement From start to finish my experience was wonderful! Harry and Steve, the service writers, were awesome! I called with a dead battery and they worked m More

by Jamie G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry, Steve (both service writers). Bob (tech who took care of my car).
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January 26, 2019

experience with salesman Salesman knowledgeable and explained the features of the XT5 fully when we buy our next car we plan to talk with him this will be our second XT5 More

by GDHENNING61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Giovanetti
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January 24, 2019

professional Cordial, knowledgeable desk staff. Throrough and timely service staff and loved the free wash. Wait was acceptable for work being performed with a com More

by PMACGRATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry
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Jan 24, 2019 -

Plaza Cadillac responded

Thanks so much for your business and great review of our dealership. We look forward to serving you in the future. Greg Yager General Manager

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