Plaza Cadillac - Service Center

Quick, friendly and efficient! Service people were very helpful and delivered on what they promised to do. They listened and asked the right questions. These guys are great! Highly Service people were very helpful and delivered on what they promised to do. They listened and asked the right questions. These guys are great! Highly recommend them! More

Great experience Unexpected problem with my 2018 Cadillac XTS. While visiting Leesburg, Florida. Wife panicked when car failed to start. I called AAA Road Service. Tec Unexpected problem with my 2018 Cadillac XTS. While visiting Leesburg, Florida. Wife panicked when car failed to start. I called AAA Road Service. Technician got car started explaining bad battery. I contacted Plaza Cadillac for help. I was advised bring it in. Service department Steve Wiggins checked and repaired problem quickly. Fastest service department I’ve experienced. More

Very attentive to my needs I got my car right in and oil changed and out in a little over an hour. Lounge was packed and coffee was hot. Great job guys! I got my car right in and oil changed and out in a little over an hour. Lounge was packed and coffee was hot. Great job guys! More

Top notch service! Darn check engine light!! Fearing the worst and with a smile reported a bad gas cap, great service, quick and a happy customer out the door! Thank you Darn check engine light!! Fearing the worst and with a smile reported a bad gas cap, great service, quick and a happy customer out the door! Thank you Plaza Cadillac!! More

Huge disappointment in sales and service My wife and I came to Plaza because we wanted to shop locally. Our salesman Austin showed us a Lincoln that was too small for our needs. They didn't h My wife and I came to Plaza because we wanted to shop locally. Our salesman Austin showed us a Lincoln that was too small for our needs. They didn't have anything larger that wasn't high mileage so we asked about Cadillac XT5's. As we were leaving for a test ride the brakes made a horrendous loud noice and grabbed as I applied them. Even the salesman was startled by it. We decided to pull out and try the brakes and they seemed to work ok so we continued the test drive. Our salesman didn't seem to know much about the car we were driving and didn't offer much information on features or anything else except that he would take it to service to have the brakes checked out. When we got back we decided to see what they would offer us on our trade in and if we could make a deal. We were pre-approved with a check in hand from our credit union so we were ready to purchase a car. After they low balled our trade I was ready to walk out but of course the salesman had to go through the back and forth game with his boss. Their car was priced higher than similar cars we found online but we knew we were paying more for a Certified Pre Owned vehicle so we eventually settled on a price for our trade but it was still lower than it should have been. Austin came back from service and said the brakes were fixed but he didn't know what was wrong or what they did to fix them. We had been waiting to go into finance and were told to wait in the lounge. He could have used the time we spent cooling our heels to take us through a similar car and show us the features and how everything worked but he disappeared once he put us in the lounge. The lounge and both buildings don't live up to what one would expect from a luxury car dealer. We have bought Cadillacs from another dealer in Jacksonville and the facilities were spotless and the staff were much better to deal with. This one felt shabby and not clean. We eventually made it to finance and finished our paperwork to buy the Certified Pre Owned Cadillac XT5. Austin reappeared and had our car brought up from detailing. By this time we had been there all afternoon and just wanted to go home. Austin said to call him if there was anything we needed and off we went. After driving the car home it was obvious there were issues with the tires and front suspension. It vibrated badly at highway speeds and pulled to the right. The driver's seat made popping noises you could feel when it slid back to let you out. I called the dealer and told them I would be bringing it in for service. I left the car in service on a Saturday with Steve and was given a loaner, the same model but two year's newer. After three days of not hearing from them I called and was told they were replacing the seat track but had to get two tires replaced under warranty from their supplier because they would not balance. Three more days go by and I have not been called so I called them and was told they were waiting on the tires to come from a supplier in Orlando and the seat track was being installed. Four more days go by and we get the car back. I was told they replaced all four tires and installed the seat track. I looked at the tires and saw they were a cheap knock off brand (Ironman) made in Thailand. The tires that come on all the new Cadillacs are Michelin tires made in the USA. I asked why a Certified Pre Owned Cadillac would not come with the same tire as the factory put on and the service guy, now Harry, said I would have to take it up with sales. Obviously the tires made in Asia are cheaper but I was told CPO meant the car went through a myriad of inspections and was brought back to an "as new" condition. If they had inspected it as closely as they claimed why was the seat and the alignment not corrected? Long story short, the tires still vibrate at highway speeds but they won't do anything about them because the are "in specs" according to the road force machine they are balanced on. The car still drifts to the right but the service rep Patrick told me it was the crown in the road causing that to happen. The seat still makes the popping noise in the back and on the left side of the seat bottom but Patrick said he checked other XT5's a 2019 and 2020 and they all do that. I told him both the loaners I drove did NOT do that and they did not vibrate at highway speeds or pull to the right. He said I could take it up with the sales manager Russ but he couldn't do anything about it. The same Russ that ignored me as I stood next to him the first day I came into service but stood there complaining to the service rep about how many donuts were being thrown away so they had to buy less of them from now on. Priorities? I read all of the glowing reviews about this dealer and that is why we felt confident we could have a similar experience. Not so lucky as all those other happy customers. Not sure if I will have to take the car to another Cadillac dealer to the get the seat and alignment fixed. I am probably stuck with the cheap tires too. I will certainly not bring the car to Plaza for service or spend another dollar there, nor would I tell anyone else to go there either. More

Love Service Great professional service and willing to listen to my needs. Prompt customer service response and the problem was resolved quickly. I want to thank t Great professional service and willing to listen to my needs. Prompt customer service response and the problem was resolved quickly. I want to thank the tech. More

Great service The service was quick very And the appointment was on time they did everything they could to keep me informed on how everything was going I finished The service was quick very And the appointment was on time they did everything they could to keep me informed on how everything was going I finished my oil change rotation of tires and quick efficient manner service department was very professional They even gave me my car back clean and washed great service More

Excellent service. Amazing fast service. Steve went above and beyond to get my car fixed in 1 day. Plus it was all nice and clean when I got it back. Thank you Amazing fast service. Steve went above and beyond to get my car fixed in 1 day. Plus it was all nice and clean when I got it back. Thank you More

Oil service plus I scheduled my regular oil change and again the service was excellent!! They started the service 20 minutes before my actual schedule! I also asked S I scheduled my regular oil change and again the service was excellent!! They started the service 20 minutes before my actual schedule! I also asked Steve to check my backup camera and it did need to be replaced. ( without a reschedule appt ) GREAT !! More