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Plaza Cadillac - Service Center

Leesburg, FL

4.5
1,329 Reviews
Call Service Center (352) 787-1323

1,329 Reviews of Plaza Cadillac - Service Center

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November 09, 2023

We wouldn't go to any other place for service on our Cadillac. The service staff is friendly and answers all of our questions each time we visit. Highly recommend Plaza Cadillac! Working with Harry a More

by Judy Corcoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry and Saul
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November 09, 2023

Harry good to deal with for problems with my car. This one has very little to take back for work on. More

by JWIEGAND1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 08, 2023

As always work completed fully and in a timely manner. Waiting area was clean and comfortable More

by PSOBOCINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID STONE
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November 05, 2023

Very courteous and accomodating. Took a 4 hr. job, put 2 techs on it, and finished in half the time. More

by ledwdecker55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
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November 04, 2023

Not happy with Cadillac. Known problem with headlights at time of manufacture. Cadillac will replace at my expense with no discounts for their defects. More

by BOBMARTINHSV
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service Department
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Nov 06, 2023 -

Plaza Cadillac responded

Hello Bob, It is unfortunate Cadillac will not replace the headlights under warranty due to the age of your vehicle. We hope everyone here at the Dealership was polite and helpful enough for you to update your score here, which reflects your local store and not the manufacturer who makes those decisions.

Nov 07, 2023 -

BOBMARTINHSV responded

Notwithstanding the "age" of my vehicle, Cadillac has dealt with the "defective" headlight issue for many years. It was an easy fix while in the warranty period but they chose no action. My problem with the dealership is cost to replace....$1,500+ for one and $3,000+ for both. They only have to take the front bumper off one time. No reduced cost to do both headlights at the same time. Everyone was "polite and helpful" at the dealership explaining the costs of replacing defective parts.

Nov 07, 2023 -

Plaza Cadillac responded

We understand your frustration, especially since your car has the upgraded headlights that have a higher cost to replace. I want to make sure you were told Cadillac has offered to cover a portion of the cost, which is more than many companies would do on a 14 year old vehicle. If you were not made aware, please contact your service advisor for more details. Let us know if there's any further assistance we can provide.

Nov 07, 2023 -

BOBMARTINHSV responded

First time

Nov 07, 2023 -

BOBMARTINHSV responded

First time anyone has told me Cadillac would pay anything. When the part comes in I will inquire to the service advisor how much Cadillac will pay and why was I not told this earlier.

November 03, 2023

Entire Customer Service staff was friendly, communicative, and answered all my questions. There were several unexpected repairs needed for my 2012 Cadillac SRX, and they explained the need for More

by houdinicj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hard Akarcary and two assistants
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November 02, 2023

Friendly service and always able to answer questions about your needs with a great attitude More

by oldchevyinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 01, 2023

Good service, but concerned that it cost $200 to not find a coolant leak in the a/c. Recharge the system with coolant and dye. Seems like a better resolution could have been found. More

by sastbs145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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October 27, 2023

This time my visit went really well. Wish it was like this all the time I'll be bAck! More

by MICHAELANNIS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department! As a hole
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October 22, 2023

was told my problem was fixed. in less than two weeks it still not fixed. Need to go back . Was told to try to make the fix myself by a service rep She wanted me to do a few thing More

by chevyman.wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pagano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID STONE
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Oct 23, 2023 -

Plaza Cadillac responded

We are sorry to hear you're still having an issue. I can't determine who you are based on the screen name here, please send your info to tonypagano@plazacadillac.com so I can investigate and help find a solution. Thanks!

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