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This rating includes all service center reviews, with more weight given to recent reviews.
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1,329 Reviews of Plaza Cadillac - Service Center
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Verified Customer
September 10, 2023
I choose this dealership because it was the closest to me. Reason was to stop the recall notices from being sent every 90 days or so. What a disappointment, micro sized showroom and crowded waiting ar me. Reason was to stop the recall notices from being sent every 90 days or so. What a disappointment, micro sized showroom and crowded waiting area. On the phone and at check in they made a big deal over a first time customer complementary 100 point inspection. Don't think they did the inspection, or if they did they didn't share the results with me. They did return my vehicle with a huge greesy hand print on the A pillar. I've driven Cadillacs for over 30 years, from what I saw of the product in the showroom (an electric something with a fake painted on grill and another something with the hood up and the battery removed) and the poor standards the corporation will allow Dealerships to fall to, I don't think they really want my future business. Too bad, a once proud automotive badge and support network decaying like a day old fish head. And to boot now they keep sending "Please Leave A Review" emails, but only Facebook users can reply. More
by Jim
Employees Worked With
Didn't work with any of the people listed.
September 05, 2023
your charges were too much for job done. Work completed in less 45 min and the cost plus parts were over $200.00 I have nothing to compare it with but still, its too much. Work completed in less 45 min and the cost plus parts were over $200.00 I have nothing to compare it with but still, its too much. More
by ELONWEBB409
Employees Worked With
service dept
September 02, 2023
Harry is very considerate and professional always aiming to provide first class service and assistance. (He will listen to your concerns and collaborate with technicians to resolve any concerns!) Senya i to provide first class service and assistance. (He will listen to your concerns and collaborate with technicians to resolve any concerns!) Senya is extremely customer oriented and skilled with warranty work. Saul has experienced the technical side of repairs so this group has the customer in mind when assessing and aiding with service situations. More
by shaneshah
Employees Worked With
Other Employees :
Harry A , Jonathan Molzof
August 10, 2023
Set an appointment, and decided to wait for my vehicle in the customer waiting room. Very nice, it had all the techie outlets necessary. It also had drinks including coffee. Upon completion of the service, the customer waiting room. Very nice, it had all the techie outlets necessary. It also had drinks including coffee. Upon completion of the service, my vehicle was washed. The service department was very professional, made me feel comfortable. More
by NPALLITTO
Employees Worked With
August 07, 2023
Service advisor was friendly and knowledgeable. Actual bill came in under estimate and completed a little faster. Quality of work seems good. Actual bill came in under estimate and completed a little faster. Quality of work seems good. More
by mjhor
Employees Worked With
Service advisor
