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Plaza Cadillac - Service Center

Leesburg, FL

4.5
1,330 Reviews
Call Service Center (352) 787-1323

1,330 Reviews of Plaza Cadillac - Service Center

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November 20, 2022

Everyone I spoke with has been very helpful and getting me the help I needed for my Cadillac More

by ME.ROWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Giovanetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Molzof
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November 18, 2022

We love your service dept. ...Steve has taken care of us like we are diamond level clients.... thank you/the browns... More

by JO-BROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Wiggins, Service Dept.
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November 17, 2022

They were very nice people and explained everything to me. I would use the dealer again More

by skidder_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair shop
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November 17, 2022

Patrick and Steve are amazing. Great dealership great staff. Always so helpful and knowledgeable. Couldn’t ask for better service department More

by SQUEEKS012@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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November 11, 2022

Clean, Friendly, and Cadillac worthy service center and sales department. God willing, I will be a repeat customer. I recommend Plaza Cadillac to my family and friends. More

by JIMCAIN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager Steve Wiggins and Eve.
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November 10, 2022

Great service department. Explains what they think needs to be done and cost. No pressure. Estimate time for service has usually been less than actual. More

by CBALLOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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November 09, 2022

Feel that I was taken advantage of. Work was not done properly had to return again to get it fixed right and was charged again. you have lost a customer. ( also I bought the car from y More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
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Nov 10, 2022 -

Plaza Cadillac responded

Thank you for taking the time to address this. I was the one who already talked to you about this and offered you a solution that would not cost you anything for further repairs. we believe the first repair was needed as well as second. All four bearings have same wear / miles and fail around the same time/ We offered to put the front bearing back on to prove this and offered to pay 50/50 on rear bearings. you agreed and if you now feel different, please feel free to call me at the dealer.

Nov 10, 2022 -

Bob responded

I felt trapped and had no choice. As I said before you lost a customer because of poor service by not fixing the problem the first time, and making me waste another day to have it fixed. There should have been no charge the second time.

November 05, 2022

Seat memory still does not work correctly. Intermittent failure of running boards remains irritating and dangerous. Sure wish someone cared. Unacceptable attitude and performance from “premiu More

by GJBRANIFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Pagano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2022 -

Plaza Cadillac responded

Our apologies that your recent service wasn't satisfactory. Our Service Manager Patrick Bianchi will be in touch to discuss your concerns shortly.

Nov 10, 2022 -

Plaza Cadillac responded

We left a message for you and please call me back anytime. It looks like you brought vehicle in May for running boards intermittent issue and we check the module for codes and tested function at that time. We were unable to get to fail. This makes it hard to determine what may be causing problem. As for the remotes I see you brought it in May of 2021 and found an issue with the programing on #1 and #2 remotes. I don't see that you had us look at this again since. looking forward to discussing this and once again thanks again and we will be talking soon.

Nov 30, 2022 -

GJBRANIFF responded

Just for closure: I don't expect a response or even want one. I am moving on to other choices for Cadillac services. Wrapping up: 1. Steve called me while I was on vacation. I called back when I got in town and left a message. I know he is a very busy man and I am a low priority; he did not call back. Frankly, Patrick (Service Manager) off-loading his problems to staff does not seem genuinely responsive. 2. At the last visit, our Salesman, Rick, gave me a trick on dealing with the problem of "fobs and seats." Apparently, it is known you have a design software or hardware issue with no resolution. Rick's hint + Steve's hint last May has helped. I just acknowledge that the setting I prefer is not compatible with Cadillac design; so I just get in and adjust my seat ... every time. 3. The running board issue remains, I'll learn to live with it or find a service center that cares enough to solve the problem. Patrick, I followed up with you on 6/15 and 8/30 about this issue. Last status from you was on 6/15 where you were waiting on Cadillac Customer Care. You still waiting? I am.

November 05, 2022

They were so accommodating! I call for an overall inspection of my car because we will be driving to New Orleans at the end of the month and they went over everything! This, o More

by PATSYLIZARDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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November 04, 2022

They were courteous and fixed the problems we were having and advised us what we could do in the future More

by milloch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
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