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Plaza Chrysler Dodge Jeep Ram - Service Center

Inverness, FL

3.3
125 Reviews
Call Service Center (352) 726-1238

125 Reviews of Plaza Chrysler Dodge Jeep Ram - Service Center

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January 16, 2021

I had a tire replaced. They treated me well. I had a driver bring me home. I walked back from my home to pick my van up. More

by JENN16929
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Bowman
Report | Print
Jan 17, 2021 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this review and recommendation of your recent positive experience with our service department. We strive to provide only the best overall experiences to all our customers, appreciate your feedback, and look forward to the opportunity to serve you again in the future.

Helpful
January 14, 2021

Very disappointed they do not honer what they tell you. Purchased vehicle in 2018 from them and was told we would get life time oil change at half price. More

by dpast1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Ulecki
Report | Print
Jan 16, 2021 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for taking the time to give us your feedback. We are so sorry that you are "very disappointed" about your recent experience with our Service Department. Our goal is the total satisfaction of our customers, and to provide a positive experience with each and every visit. Additional details about your experience may be helpful in resolving your concern. Please contact our General Manager, Mr. Antoine Thomas, (352) 726-1238 for further clarification and discussion. Thanks again!

Helpful
January 10, 2021

The service is and always has been top notch everytime i go in to get my vehicles worked on they are always kind and very fast if not busy More

by JEWELLCHRISTOPHER28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Bowman, Jeremy Ulecki, Roger Jones, Norman Kingsley
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Jan 14, 2021 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you Jewellchristopher28 for this 5-star review and recommendation following your recent visit to our service department and for letting us know that "the service is and always has been top notch". Your comments are valuable and let us know that we are meeting our goal of providing the best possible services to our customers. We are always here for you!

Helpful
January 08, 2021

The service department is very friendly and efficient. I am very pleased with my experiences thus far with my new Ram 2500. I feel they are working for me unlike most dealerships I have been too in the past More

by kongstrong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Ulecki
Report | Print
Jan 14, 2021 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this 5-star review and recommendation of our dealership following your recent visit to our service department. We are serious about customer satisfaction and appreciate your feedback that the service staff was very friendly and efficient and that you were very pleased with your experience. We look forward to your next visit!

Helpful
January 06, 2021

Norman the Tech was outstanding, he is very knowledgeable and helpful! He always goes above and beyond to insure I’m completely satisfied! He treats me very well when I schedule my service appointments and w More

by ZUPP60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kingsley
Report | Print
Jan 14, 2021 -

Plaza Chrysler Dodge Jeep Ram responded

Thanks for this feedback about your recent visit to our service department and for letting us know that "Norman the Tech was outstanding, he is very knowledgeable" We do our best to accommodate our customers' needs and requirements and are glad to know that you had a positive experience. Our goal is a 5-star review from all our customers and we welcome your feedback on anything we could do differently, or better, to earn a 5-star review next time. Thanks again!

Helpful
January 01, 2021

Over 2 Hrs for Oil Change & Tire Rotation with Appt. Reason was because they were short handed and only had 2 people doing oil changes More

by rcase65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service dept
Report | Print
Jan 02, 2021 -

Plaza Chrysler Dodge Jeep Ram responded

Hello rcase65 and thank you for providing this information about your recent experience with our service department. Please accept our apologies for the extended wait for your vehicle's oil change. Try as we might, unforeseen circumstances creating personnel shortages sometimes occur and may have a domino effect on our delivery timeliness. Your perspective is appreciated and will help us learn and grow as we move forward.

Jan 02, 2021 -

rcase65 responded

Understand short handed understand plans to reschedule appt;s till issue solved. Was compensated

Helpful
January 01, 2021

Sonia was absolutely fantastic to work. Made everything seamless. Service department is also good. Went in for oil change and left with a new car. More

by beaner5270
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Bowman, Sonia Clark
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Jan 02, 2021 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this great 5-star review of your recent visit to our service department when you found Sonia's efforts to be "absolutely fantastic". We are serious about customer satisfaction and your feedback demonstrates that we are living up to our commitment to provide the very best services possible to all our customers. We look forward to working with you again in the future!

Helpful
December 31, 2020

fast and well done . answered all my questions and out very quickly . looking forward to working with their team again soon . Thank you for your continued good service More

by KELLYCOMANDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Jones
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Jan 02, 2021 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for this great review and recommendation for our service department team as a result of your recent positive experience. We are dedicated to providing only the best services to all our customers and appreciate your business!

Helpful
December 25, 2020

There’s a reason we bring all 5 of our vehicles to plaza. David Steed, the other service folks and Rob Dam have gone above and beyond for my family. More

by ranjer73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Dam, David Steed
Report | Print
Dec 26, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you so much for this 5-star review of your recent visit to our service department and the outstanding efforts of David Steed, Rob Dam, and the other service employees who have gone above and beyond for your family. We appreciate your business and look forward to continuing this great working relationship!

Helpful
December 22, 2020

If free service wasn’t included for the first 2 years, there is no way I would use this service department. Waited for hours for an oil change. I can go to Walmart and get it done in 40 minutes. I spen More

by Imagator1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Bowman
Report | Print
Dec 23, 2020 -

Plaza Chrysler Dodge Jeep Ram responded

Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our service department. Our goal is the total satisfaction of our customers, to provide positive experiences and be better than our competition. Our customers' opinions are valuable; your feedback will help us work toward future improvements. We welcome the opportunity to earn your business again in the future.

Helpful
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