Truck was brought in for 3 issues:
1. Upon start up, the radio would not work AND the turn signals would work but not make any noise within the cab of the truck
2. The head lights weren't working
3. Informed service tech Sandy after initial review of the truck that my personal mechanic could not get voltage across fuse #59 (which is the listed fuse for head lamps in the owners manual).
1. Could not replicate the issue and after "several attempts" to diagnose, the computer threw no codes.
2. The technician (and shop foreman) indicated that the problem I had with my truck lights not working was due to aftermarket light bulbs being used in the truck. They said that the lights blew out at the same time (statistically impossible - unless there is an underlying electrical issue/surge) and that aftermarket lights burn "hotter" and caused my problem. If that was the case, then why are they sold??
3. Return paperwork stated that fuse #59 was not pertinent and that #58 was ok. Which fuse is the correct one?
Additionally, I was promised a car wash that DID NOT happen.
My personal opinion is that the mechanic really didn't know what he was doing or didn't want to spend the time diagnosing the real problem. Or maybe because I chose to not purchase the light bulbs at the dealership or have the work done there the truck was not washed. DO NOT promise something and then not deliver. Grade of "F" for effort.
I am EXTREMELY DISAPPOINTED with the service I received from this dealership and will NEVER BRING MY TRUCK THERE AGAIN.
I will drive past Pohanka to Manassas and let Koons GMC work on my truck.