Typical dealer. - ankur.shah15
Typical dealer. I get there and the test drive/initial discussion goes well. Then I guess I am handed off to finance for the next 2.5 hours. My sales person disappears as I guess he is selling more cars. Every once in a while some one comes back. At the 3 hours mark, I find the manager and general manager. I tell them they have 5 min to close the deal or I walk out. It takes another hour to literally sign 8 papers.
Fast forward 1 week and no papers emailed to me (as promised). I call and of course their ppl cant answer any questions. I call 5 times and never get to someone. I send an angry text to my salesperson who is able to get me the papers.
Fast forward another week. The lease buy out on my traded in car hasn’t been processed. I call and once again leave a message. At this point, I am regretting my decision and should have picked another dealer as the car is lovely. I am also wondering if need to open a ticket with Chevrolet customer service as well.
Why does it take this long to do this and why is it this hard to copy numbers from one thing to another. I see lots of ppl have a good experience with this dealer, but I can’t say the same.
The only reason I have it 2 stars vice 1 is the parts department. I was promised all weather mats for free and the gentleman in parts was great. They were out of stock, but he looked anyways and found everything in the back. Even helped me load the car as the mats were huge.
Update (4.24.26) - down to one star (I would remove it if i could). My temp tags are expiring in less than two weeks and not a single person can tell me what is going on. MVA hasnt issued anything to me, Henry has ignored 3 of my emails, and their customer service line just ignores emails. So, i guess the only option is to not have a car once these tags expire?
By far - the worst experience i have had yet with buying a car and 100% WOULD NOT recommend this dealership to anyone. My next stop is a complaint directly to Chevrolet.
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