Porsche Atlanta Perimeter

my salesman Tommy was excellent and very responsive! we we painstakingly went through multiple choices of available cayennes before settling on the one we really wanted at a more than fair price. unlike man we painstakingly went through multiple choices of available cayennes before settling on the one we really wanted at a more than fair price. unlike many high-end car salesmen who treat customers with condescension, Tommy was very professional and understanding! we have purchased 3 porsches from Jim Ellis Porsche and expect to buy more in the future. More

Fast and efficient First visit, very helpful. The service attendant was informing and prepared me for recalls and how best to schedule them in advance to make it easier First visit, very helpful. The service attendant was informing and prepared me for recalls and how best to schedule them in advance to make it easier on me. More

Fair, professional, friendly, customer-focused Roman Williams did an exceptional job in presenting our options and explaining why the model we chose was more expensive than others we were consideri Roman Williams did an exceptional job in presenting our options and explaining why the model we chose was more expensive than others we were considering. Wyl (sp??) in finance was well prepared, organized and efficient in managing the closing process. More

Great experience Working with Brandon was truly a pleasure. He is very knowledgeable and helpful. I got a great price for my Used Cayenne. I am very excited about my p Working with Brandon was truly a pleasure. He is very knowledgeable and helpful. I got a great price for my Used Cayenne. I am very excited about my purchase. More

Great service! Laurie was great to get me in and out. Excellent communications on repairs! The checklist done was very thorough. I came away knowing exactly what had Laurie was great to get me in and out. Excellent communications on repairs! The checklist done was very thorough. I came away knowing exactly what had been done More

Sales manager is crazy and hard to deal with. Sales manager was very abusive over the phone. Sales manager and salesmen gave me different prices so I was very confused. Finally got them to agree Sales manager was very abusive over the phone. Sales manager and salesmen gave me different prices so I was very confused. Finally got them to agree.. Took me over 3 hours to just do paper work which is way to long. Could not quote me approximate or normal interest rate so we could determine if we wanted to finance or pay cash? Very frustrating experience. We have 7 cars and I normally purchase one car per year so I am used to buying cars. This will effect my decision to purchase from Jim Ellis in the future. Asked for email quote on car and they advised you do not do this so I had to make a special trip back to dealer ship to get pricing? I have never heard of this before. I hope you understand my frustration. My wife wanted the car so we purchased inspite of your sales group. Our Salesman Erwin was nice. At closing we were advised the service on the Prosche was very expensive like we could not afford it and the average Porsche buyer made over $450,00, who cares! More

Jack Wyatt the BEST If you want a great sales person ask for Jack. A real gem in todays world. I am in business and know a good employee when I see one! If the othe If you want a great sales person ask for Jack. A real gem in todays world. I am in business and know a good employee when I see one! If the others are like Jack you cant go wrong. More

Overall experience The people, the atmosphere, the warmth and professionalism are all the reason we keep returning! I told my husband next to my home, stopping by Porsch The people, the atmosphere, the warmth and professionalism are all the reason we keep returning! I told my husband next to my home, stopping by Porsche is my happy place. I LOVE PORSCHE! More

Just the right amount of interaction I was researching electric and hybrid vehicles and Tommy Walter was "just right" in terms of the amount and depth of information conveyed so I could u I was researching electric and hybrid vehicles and Tommy Walter was "just right" in terms of the amount and depth of information conveyed so I could understand the hybrid drive trains. First we had to drive the Panamera since the Cayenne I wanted wasn't available. Then the dealership was able to give me access to many preconfigured vehicles already on their way but delayed due to the new hybrid model introduction (or battery delay) and make a swap for a vehicle that was headed somewhere else. The car came in a week sooner than advertised and the transaction was seamless. More

Undertrained / Benighted Sales Advisor and Technician The vehicle was taken to the shop due to Jerking/hesitating, check engine and other error codes, the same language was used over the phone as well as The vehicle was taken to the shop due to Jerking/hesitating, check engine and other error codes, the same language was used over the phone as well as in person with Sergey. Few days after diagnosing I was been told by the SA that replacing the battery will solve all the issues, I did approve the job and it cost me around 850 out of my pocket as it was not covered under warranty. When I asked the SA twice about Jerking/hesitating he said he was not been told about that…and that took another turn…he said now transfer case needs to be replaced. Sept 14th , Right after picking up my vehicle not even a mile down the road all the error codes started populating the screen again. My Audio system was also acting up I couldn’t control the volume neither navigate to different files after driving a bit it seems it was reset and started functioning normally. After reaching home that night I did txt the SA about the same. I was told to bring the vehicle again for diagnostics and the SA was unsure how long will it take to get fixed. Hearing this I requested for a loaner car, the SA refused as it is not for the extended warranty customers …that didn’t sound right, when I was signing the invoice I saw my ext warranty company paid around $3200( I would like to request for that invoice as well ) and I paid total of $1230.91 . Despite paying so much / being WITHOUT a car for almost a MONTH/issues are still existing/ and now getting the car back in the shop again, god knows how much longer will it take this time. I simply asked the SA to provide me with Porsche Company/dealer policy reflecting the same refusal and to my surprise, he said it's not written anywhere it seems he just pulled it out of thin air. This is the longest email I ever wrote to a car dealer so you can only imagine my level of frustration, all I wanted is my vehicle fixed in a timely manner with Porsche Standards. I never had this issue with the previous SA issac who helped us since day 1. I am an owner of multiple cars. I take all five to their respective dealership quite often for service and I have never experienced this ever with any of them. I am in a state of perplexed with the kind of benighted SA and Technician your esteemed organization is having, I am highly concerned if my vehicle was misdiagnosed......its been 3 days after writing ths email to the supervisor i have not yet received any feedback yet... More