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Porsche Atlanta Perimeter - Service Center
Atlanta, GA
2,099 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,099 Reviews of Porsche Atlanta Perimeter - Service Center
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June 09, 2021
Great customer service. Consultant Scott Green is the best!! Scott is very personable very professional and quite knowledgeable. I feel comfortable with a rep that knows his expertise in in arena of ser best!! Scott is very personable very professional and quite knowledgeable. I feel comfortable with a rep that knows his expertise in in arena of service. More
by DORICE0
Verified CustomerEmployees Worked With
June 04, 2021
Very good customer service ,with very friendly stuff.The work took exactly as long as they told me and the pick up was quick and the car was clean. work took exactly as long as they told me and the pick up was quick and the car was clean. More
by sergiumanea
Employees Worked With
June 04, 2021
4 years of owning 2 Porsches…military so we move often…4 different dealerships so far. By far the best service department experience yet! Craig Buffing Rocks! In and out on time! different dealerships so far. By far the best service department experience yet! Craig Buffing Rocks! In and out on time! More
by MILTISH
Employees Worked With
Craig Buffington
June 03, 2021
As usual, everything was handled professionally and promptly, including unexpected items. There’s a reason I’ve been a customer since 1984. Time and again they prove themselves. promptly, including unexpected items. There’s a reason I’ve been a customer since 1984. Time and again they prove themselves. More
by KERKURA
Employees Worked With
June 03, 2021
this dealership is terrific. the service is always impeccable. tony betancourt in the service department is the best. i highly recommend this team! always on point! impeccable. tony betancourt in the service department is the best. i highly recommend this team! always on point! More
by TGA9999
Employees Worked With
Tony Betancourt
June 03, 2021
Tony and the service department always go the extra mile. Everything was done on-time and as promised. They always follow through to make sure we're satisfied with the service, and to date we always have b Everything was done on-time and as promised. They always follow through to make sure we're satisfied with the service, and to date we always have been. More
by susankschrader
Employees Worked With
Tony Betancourt
June 03, 2021
With intake of the car I was asked what part of the wheel damage did I want repaired because I had an $850 max coverage. I informed the service writer that was not the case and asked that all wheel damage be damage did I want repaired because I had an $850 max coverage. I informed the service writer that was not the case and asked that all wheel damage be repaired. After he reviewed our coverage again he agreed. They contacted us that the repair was complete and asked we pick up the car. This happened to be on the day of our son's high school graduation. After explaining this to Sergey he stated they had no flexibility in the process and the car must be picked up / loaner returned with-in there required timing. I asked was a porter available to bring the car to me and the answer was no. I was told however I could hire a tow truck to facilitate the exchange. We live well over an hour from the dealership but did make arrangements for my wife to get the car. Luckily family members contributed to helping do the items that my wife needed to do pertaining to our son's graduation. When arriving at the dealership we realized the wheel had not been repaired. I am a commercial fleet customer buying dozens of vehicle's from Jim Ellis and while the Chevy store / DP has always taken very good care of me I am very disappointed in the Porsche store. I think Porsche I think high end and WOW service. Unfortunately this experience was the wrong kind of WOW! More
by DERRICK17
Employees Worked With
June 03, 2021
Sergey is a great service representative. He took additional time to be sure he understood the concern I was having - bring me back to my car to show him my concern. We figured out together that it w additional time to be sure he understood the concern I was having - bring me back to my car to show him my concern. We figured out together that it was my blower that was not working. Much thanks for his consistently superb customer service! More
by CARDWAY13
Employees Worked With
June 02, 2021
Tony Betancourt is great! Always helpful. He understood the problem I was having right away and knew the cause. He got me right in to fix it. There was no one at the coffee bar. I understand that she wa the problem I was having right away and knew the cause. He got me right in to fix it. There was no one at the coffee bar. I understand that she was on vacation, but I was looking forward to a cup of coffee while I waited. The water that was provided was in flimsy bottles. While environmentally better, they were not as classy as the previous Porsche branded bottles. It is the little things that get noticed. I had some interest in a new car and looked around the showroom while I waited for my service to be complete. I also looked at the used car lot. No one from Sales asked if they could help. In general, my feeling was that the showroom and service waiting area had taken a step down from my previous visits. I did appreciate that some of the staff had "I've been vaccinated" buttons. I wasn't sure if those without the buttons had not been vaccinated or if they were just not wearing their buttons and their masks. More
by LindaP
Employees Worked With
Tony Betancourt
