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Porsche Atlanta Perimeter - Service Center
Atlanta, GA
2,089 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,089 Reviews of Porsche Atlanta Perimeter - Service Center
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April 06, 2023
Scott kept me informed of the repair and the work was done in expeditious fashion! done in expeditious fashion! More
by DMADDOX728
Verified CustomerEmployees Worked With
April 04, 2023
Customer service should have been the strongest point in handling Dr. Walker service. We feel communication completely fell off after week 3 and several parts were already change with no resolution. To be handling Dr. Walker service. We feel communication completely fell off after week 3 and several parts were already change with no resolution. To be told motor mounts would be checked up front and never completed, we were at a loss for words. We have always experience good customer service and work from Jim Ellis/Perimeter Porsche in the past. More
by DERRICK_WALKER
Employees Worked With
Other Employees :
Thanks to Chuck Service manager who assured me that I would receive my money back , Tony Betancourt, Stetson White
April 04, 2023
Today I truly experienced the Porsche experience. I arrived at 10:20am for my 10:30am appointment to get my second key programmed to my Macan. I waited in my car in the service area for over 30 minut I arrived at 10:20am for my 10:30am appointment to get my second key programmed to my Macan. I waited in my car in the service area for over 30 minutes and no one serviced me. When someone finally did walk up to my car they asked me to move out the way so they could continue to service my white counterparts around me. I parked my car and went inside to get my new key instead and was helped my Felix Ferreras, who was professional, kind, and very quick to resolve my issue. Thank You Felix! I was told by someone else I needed to come back and make an appointment but I already had an appointment which was now 40 mins over. I told the service team I needed to get back to work but they assured me the programming wouldn’t take long. I stood by the parts desk for another 45-50 mins after that waiting for my keys to be returned. I was not provided water or any care the entire time while my white counterparts were handled and served with care. I understand that I may not have the top of the line Porsche vehicle and I’m a young black man which is not the typical customer, but I really expected better. I have experienced discrimination before but this was by far the worst. I have never been devalued and mistreated in this manner in my life. ALL customers deserve respect and quality service; not just middle aged white men. I would like to say I won’t be back but I purchased my vehicle here and will have to return for service. I sincerely hope I receive better service next time but the precedent has been set. ~ Darren Reese More
by Cdr.est2022
Employees Worked With
April 03, 2023
Excellent service from scheduling to completion. Was able to squeeze into the schedule and get work completed at my convenience Was able to squeeze into the schedule and get work completed at my convenience More
by MIKESCHMITZ
Employees Worked With
March 31, 2023
Best car dealership. They have great customer service, a great lounge area, thru even offer ride share service to drop off within the area. They have great customer service, a great lounge area, thru even offer ride share service to drop off within the area. More
by jenniferokere
March 21, 2023
Although you have great dealerships I have to struggle with your overall service. We been a part of the Jim Ellis family from the days of the SAAB, Chevrolet, and now with the Porsche. An you would think with your overall service. We been a part of the Jim Ellis family from the days of the SAAB, Chevrolet, and now with the Porsche. An you would think you would have better customer service than what we experienced More
by DLWEBB3
Employees Worked With
Ervin Goggins, Carol Duster
March 17, 2023
Porsche Atlanta Perimeter service can get get it right to get me A loaner after still having my car for over a week! get me A loaner after still having my car for over a week! More
by RGILLISN1UNO40
Employees Worked With
Other Employees :
Young Female at Front Desk Personnel not very professional, seem to be annoyed constantly by questions while she were using cell phone.
March 14, 2023
Quick response and good communication throughout the process. Will definitely use again for future service. process. Will definitely use again for future service. More
by SERUSSELLATL
Employees Worked With
March 13, 2023
Steven provided excellent service as my service representative! He went above and beyond what was expected and proves that service is still something that makes customers feel great! representative! He went above and beyond what was expected and proves that service is still something that makes customers feel great! More
by Kamar Jones
Employees Worked With
March 10, 2023
I experienced more calls and waiting than I would expect for a full tire change scheduling. I had to call multiple times which was very frustrating. for a full tire change scheduling. I had to call multiple times which was very frustrating. More
by victor.eaton1
Employees Worked With
Stetson White
