Porsche North Olmsted

BUYER BEWARE ! I was looking to purchase a used Porsche. The used car sales manager, Q told me he had a model of Porsche I was looking for and quoted a price. I was looking to purchase a used Porsche. The used car sales manager, Q told me he had a model of Porsche I was looking for and quoted a price. I was contacted when the car was at North Olmstead. I went to see the car it had not yet been cleaned and prepped. I was told at that time they would need to do a few things, and inspect the vehicle. When the work was completed, I returned to dealership to do a final inspection and at that time made an initial offer. I was met by sales manager Frank Steffen, as Q was unavailable, I was then informed that price of the vehicle was now considerably more! About a 10-12% increase in the sale price. Mr Steffen, presented himself as an arrogant and somewhat deceptive individual who was somewhat evasive when questioned. When I stated that price was considerably more than I was lead to believe. I was informed that they had to do considerably more work on the car. I then asked to see the work order to see what work was done. I was told by Mr Steffen that the information was not available to me. A copy of the work order was sent to me several days later. The "additional" work that was done included a $400 oil change, $125 charge to replace two wiper blades, $1000 to replace 2 tires.(which had already been discussed with me in my initial discussions with Q.), and $1000 to have the car wash and polished along with the removal of PPF from the front bumper (and if at the invoice for the detailing was correct and honest, the dealership is getting ripped off). Not only did the dealer ship not honor the original sales price but looked to find what ever work that could be done to raise the price with exorbitant charges. I find these types of business practices deceptive and not an organization with which I choose not patronize. Fortunately, I found similar Porsche 987 in pristine condition, impeccably detailed, and with considerably less milage for a substantially better price. I will NOT consider Porsche North Olmsted for any servicing my Porsche will need in the future. On a positive note working with Maggie and Chante was a pleasure and a very positive experience. More

Love working with all the employees at the dealership. Frank Sr. and Frank Jr. Are awesome. Frank Sr. and Frank Jr. Are awesome. More

I had an exceptional experience at Porsche North Olmsted, thanks to Frank Steffen and his team. Their professionalism and attention to detail were evident in every step of acquiring my Targa. From the seamle thanks to Frank Steffen and his team. Their professionalism and attention to detail were evident in every step of acquiring my Targa. From the seamless trade-in of my previous Porsche to the personalized involvement in the build spec sheet, they made the process incredibly special. Their empathy and understanding, especially during the trade-in, were comforting. The team’s effort to pick up my car from out-of-state further highlighted their commitment to customer service. Throughout, the communication was clear and constant, making me feel valued and well-informed. This dealership isn’t just about selling cars; it’s about building lasting relationships. Even from out of state, Porsche North Olmsted is now my go-to dealership. In short, for anyone seeking a dealership that combines professionalism with a personal touch, Porsche North Olmsted is the place to go. More

Porsche North Olmsted surpassed all my expectations, truly the finest Porsche dealer I've ever dealt with. Frank Steffen, the General Manager, is not only professional but one of the nicest individuals. truly the finest Porsche dealer I've ever dealt with. Frank Steffen, the General Manager, is not only professional but one of the nicest individuals. Their service is unparalleled, ensuring they took the best care of me. I highly recommend this dealership for an exceptional and satisfying Porsche experience. More

I’ve just picked up my third Porsche from Porsche North Olmsted, and the experience has been fantastic every time. Frank and his team treat me like family, making each visit a pleasure. Their commitment to Olmsted, and the experience has been fantastic every time. Frank and his team treat me like family, making each visit a pleasure. Their commitment to the Porsche brand’s high standards is evident in both sales and service. This dealership isn’t just a place to buy a car; it’s an experience of exceptional service and personal care. It’s my go-to for all things Porsche, and I’m excited for my next dream car from them. More

Every transaction that i have had with Porsche of North Olmsted has been correct and satisfactory. They have impeccable service. Olmsted has been correct and satisfactory. They have impeccable service. More

Working with Shane was fantastic. He swiftly secured and prepared the car, staying highly communicative throughout. The entire process was quick, efficient, and enjoyable. A top-notch He swiftly secured and prepared the car, staying highly communicative throughout. The entire process was quick, efficient, and enjoyable. A top-notch experience! More

Not all dealerships are created equal. Porsche North Olmsted was been amazing to work with throughout the entire buying process. Everyone I encountered there was only concerned about prov Porsche North Olmsted was been amazing to work with throughout the entire buying process. Everyone I encountered there was only concerned about providing the highest quality customer service. They were incredibly knowledgeable and responsive. They treat every prospect and customer with incredible respect and appreciation - from the initial shopping and test drive, to the purchase, and more importantly AFTER the sale. They will continue to get my business. More

First and foremost, I would like to express my utmost appreciation for the exceptional service provided by Frank Jr. Throughout the entire purchase process Frank Jr. went above and beyond the expectation appreciation for the exceptional service provided by Frank Jr. Throughout the entire purchase process Frank Jr. went above and beyond the expectations of a sales associate. His dedication and attention to detail were truly remarkable. He promptly responded to all my inquiries, addressing any concerns or doubts I had, which greatly contributed to a smooth and stress-free buying experience. He's exceptional service and dedication to ensuring a positive purchasing experience has undoubtedly made me a life long customer of Porsche North Olmsted. More

Frank and Qasim are fantastic. Took care of every small detail. Most importantly they are ethical and customer centric individuals. Will always go to them for my next ride. Took care of every small detail. Most importantly they are ethical and customer centric individuals. Will always go to them for my next ride. More